I've been staying in this hotel every month since last year and I must say the service standards have been dropping with each visit... Case in point my current visit where I'm staying for 7 nights, I'm a SPG Platinum member and when I called (the day before check-in) to request for upgrade to my desired suite, the reservation person Jerry said it was available and will help me ensure I get it. To my disappointment, upon check-in I found out the request did not go through for some odd communication reason and instead I have been downgraded to a "Junior Suite" which in my opinion is nothing more than a slightly bigger version of a Deluxe room! Seriously what kind of a suite is only 48sqm??!! Who are you trying to kid? The front reception were indifferent to my request and said this is the best they could do... when I asked for the Director of Rooms to contact me the next morning, I had no reply until I had to chase them. In the end, no senior person called me up, all I got were these junior staff who laughed at my issue and my problem remains This terrible guest experience has made me rethink why should I still be so loyal to this hotel every month when I have so many better (and newer!) hotels to choose from in Shanghai. Not only are the rooms aging, beds too soft and carpets stained to a very disgusting grimmy state, the staff here are completely lacking in empathy and simply do not know how to make loyal hotel guest feel at home and welcomed. I'm still waiting for the GM or Director of rooms to contact me... My expectations of 5 star hotel in China are always low and cannot compare with international standards, but this experience has just fallen way below my minimum service expectations.
- Official Description (provided by the hotel):
- Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more less
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- Also Known As:
- Le Royal Meridien Shanghai Hotel Shanghai
- Meridien Shanghai