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“Excellent service”

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Le Royal Meridien Shanghai
Ranked #36 of 5,159 Hotels in Shanghai
Certificate of Excellence
Reviewed 23 July 2014 via mobile

Great hotel, very good buffet in the morning. Location is very good, and just a block away you can grab the "BIG BUS" a touristic bus that's takes you around shanghai! The bar view it's impressive, and concierge service excellent!
The single double room space for the room it's fine. However the size of the bed is a little bit small.

Stayed: July 2014
Thank Sergio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 28 July 2014

Dear Sergio M,

Thank you for taking the time to leave us your comments regarding your recent stay at Le Royal Meridien Shanghai. The tourist bus available just across the street is extremely convenient if it’s your first time in the city, we’re happy to know that you enjoyed this experience! We will pass on your comments to our culinary team as they will be happy to hear from you! We hope to welcome you back to Shanghai in the near future!

Have a great day,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,749)
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850 - 856 of 2,749 reviews

Reviewed 23 July 2014 via mobile

I was supposing to stay in one of the best hotel in sh but finally I was really disappointed!
The room was smelly and dirty, I've found the cleaner dirty sponge on the table.
The receptionist was not so nice and her English was terrible.
The restaurants inside the building... no comment! Expensive and really bad!

Stayed: July 2014, travelled on business
1  Thank battle04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 28 July 2014

Dear battle04,

We do appreciate the time you’ve taken to provide for us your feedback following your stay at Le Royal Meridien Shanghai. All constructive feedback, positive and negative, is extremely beneficial for our team as it allows us to improve on a continual basis. Our team works diligently to improve their level and knowledge of the English language so that we can better communicate with all our guests. Of course, this is a skill that can and always will be improved with time. We do apologize for any part of your experience with us that may not have exceeded your expectations and we encourage you to reach out to us should there be anything else you’d like to discuss. Please feel free to email me at Daniel.aylmer@lemeridien.com .

Have a wonderful day,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Great location, great hotel. We had a nice room overlooking the People's Square. Very modern rooms, I liked the plugin in the safe for charging my laptop.
The dinner buffet was fine but a bit pricey for what it is (desserts were the best in terms of quality and variety), but then again, I am not a fan of buffets...

Stayed: August 2013, travelled as a couple
Thank v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 28 July 2014

Dear v p,

Thank you for taking the time to let us know about your stay at Le Royal Meridien Shanghai! Our view of People’s Square, People’s Park, and the Bund are all elements of which we are extremely proud! We will share your feedback with our culinary team, our pastry chefs would love to hear from you! We hope to have the opportunity to welcome you back to Shanghai in the near future!

Have a wonderful day,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Stayed here on business and paid extra for Bund area View. Turned out to be a complete waste as it was so fogy, hazy or polluted that there was practicaly no view from my 42nd floor window.
The hotel is very nice, good rooms and attentive staff. Very central for walking or driving anywhere around center Shanghai. Breakfast was great.

Room Tip: A bit confusing as real lobby is on 9th floor. Do not waste money on View rooms. Better walk over to...
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  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank rbaeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 28 July 2014

Dear rbaeri,

We are extremely appreciative of the time you’ve taken to let us know about your recent stay at Le Royal Meridien Shanghai! Our team will be delighted to hear your positive feedback, most especially our culinary team in Le Bistrot! Our locations is extremely central and we are very proud of this aspect! We do hope that the view will be most clear for you upon your return to the city!

Until then,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

Excellent hotel! Outstanding service! Rooms are well appointed. The entire facility is beautiful. I have stayed in other, more expensive hotels in Shanghai, and LRM is nicer than all. If you like feeling like royalty on a working man's budget, you will love LRM. This is my new home away from home, in Shanghai.

Stayed: July 2014
Thank Rkellychengdu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 28 July 2014

Dear Rkellychengdu,

We are so proud to receive such a wonderful review from your following your recent stay with us at Le Royal Meridien Shanghai! We do work very hard with our team to ensure that we can exceed our guests’ expectations at every opportunity during your time with us. We look forward to your quick return to Shanghai!

Travel safe,
Daniel Aylmer
General Manager
Le Royal Meridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

My first stay and would recommend it for the location alone (opposite the People's Park and 15 minutes walk to the Bund). Paid a little more for a club room and staff in the lounge were superb. Only gripes - confusing lifts...key cards that didn't work. Views from the higher floors were amazing. We had room 3514 which had views of the city and the Bund. Wonderful!

Room Tip: Higher floor, corner room for excellent views of the city
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  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Fiona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 16 July 2014

Dear Fiona D,

We are thrilled to learn that your recent stay with us at Le Royal Méridien Shanghai was so wonderful! We would be happy to share your positive feedback with our team in Le Royal Club Lounge as they will be happy to hear from you! We do realize that the elevators can confuse our first time guests, so we always try to have associates nearby to assist with this as much as possible! We do hope that they were able to relieve a bit of this confusion during your time with us. Travel safe and we look forward to welcoming you back to Shanghai soon!

Have a great day,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

We stayed on the 54 floor and were entitled to use the executive lounge. The rooms were very clean and comfortable. The staff on this level especially Emelie, she was friendly, and extremely helpful. Thank you for amazing week.

Room Tip: executive rooms.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Joanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leroyalmeridien_sh, General Manager at Le Royal Meridien Shanghai, responded to this reviewResponded 16 July 2014

Dear Joanna S,

Thank you for taking the time to let us know how wonderful your recent experience with was at Le Royal Méridien Shanghai! We are extremely proud of both our team and the experience that we can offer in our executive level lounge and rooms! Your comments will be happily shared with Emelie and her team! We do hope to welcome you back to Shanghai soon!

Until then,
Daniel Aylmer
General Manager
Le Royal Méridien Shanghai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Royal Meridien Shanghai

Address: No.789 Nanjing East Road, Shanghai 200001, China
Phone Number:
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in Shanghai
#29 Romantic Hotel in Shanghai
#29 Business Hotel in Shanghai
#33 Family Hotel in Shanghai
#36 Luxury Hotel in Shanghai
#125 Best Value Hotel in Shanghai
Price Range: £105 - £249 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Royal Meridien Shanghai 5*
Number of rooms: 761
Official Description (provided by the hotel):
Stylish and sophisticated with an ultra-modern design, Le Royal Meridien Shanghai is one of Shanghai's tallest landmarks, and its location at the centre of Shanghai on the historic Nanjing Road East, opposite the People's Square and overlooking the Shanghai Museum and Shanghai Grand Theater, puts guests at the heart of one of the world's most exciting cities. ... more   less 
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Also Known As:
Le Royal Meridien Shanghai Hotel Shanghai
Meridien Shanghai

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