This hotel gets a 2 star for its appearance, and that alone.
This 4 star hotel lacks in hospitality. The staff was rude and not accommodating to our needs, at all. My friends and I had perpetual issues getting into our rooms due to faulty key cards. For those who have occasional trouble adjusting to foreign chinese cuisine, as it was for me, it would have been ideal for our keys to work every time we used it. We also had to beg to get a new roll of toilet paper every day. The bedrooms had no wifi. Wifi was only available in the lounge area where there was more people using the wifi then there were chairs. Lastly, when we tried to check out, the desk clerk almost didn't allow us to use our credit card for no valid reason that I can imagine, other then to save the hotel on credit card costs. We had limited cash and questioned the desk clerk on what their policies against credit card transactions were before he decided we could carryon the transaction with our credit card. These were just a couple of small occurrences that normally wouldn't have been a big deal amongst my friends and I, if it weren't for their unremitting resistance to assist us the way that you would expect a hotel of this "stature" should. The hotel staff offered no apologies or extra assistance for any problems that arose.
All of this being said, I would NEVER recommend this hotel to anyone. Could probably get better service at a 3 star hotel.
- Official Description (provided by the hotel):
- Rooms at Jiu Long Hotel give superb views of the Huangpu River or Oriental Pearl TV Tower, while letting you indulge in other in-room comforts, such as a spray-jet bathtub, mini-bar, and cable TV. ... more less
- Reservation Options:
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- Also Known As:
- Jiu Long Shanghai
- Hotel Jiu Long