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“great rooms, service disappointing”

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The Longemont Shanghai
Ranked #101 of 5,222 Hotels in Shanghai
Reviewed 9 December 2013 via mobile

this is a Worldhotels affiliated hotel, so don't expect any upgrade or the likes from the regular chain hotels.

where you really see the difference between a Western- and a Chinese-managed hotel is the efficiency. This one belongs to the category super unefficient. We waited for 15min to check in, just because some staff was uncapable of handling some guests, and then a multiplication of staff was soleley desidated to one staff. Making us waiting, and waiting and waiting. For a 5* hotel? really?!

Even at the dumbest HI express or Howard J, they are 5 x faster.

  • Stayed: December 2013
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Thank ExploreBeyond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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116 - 122 of 838 reviews

Reviewed 5 December 2013

The Longemont is a fairly new hotel with beautiful spacious rooms. I have attached photos including one of the slider enclosed bathroom . There are offices on the lower floors so your room should have an unobstructed view. Also there is no problem with noise when your room is up 30 or more stories. We looked down on the older French Concession which is with a short cab ride of the hotel. Another short cab ride will get you to the upscale shopping district near the Jing An Temple. It is a longer trek to the Bund but you can go there on the Metro which is about 15 minutes from the hotel.
We enjoyed the attractive lounge in the lobby. We found the staff there and throughout the hotel to be friendly and comfortable with English.

  • Stayed: October 2013, travelled with family
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1  Thank CapeCarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2013

Went there for business, the staff is fairly efficient, our room is of decent size on a high floor (50th), clean, with a good view of Shanghai metropolis. However, to go anywhere from the hotel, you must have a car or go by taxi. There is nothing much within walking distance from the Hotel if one would like to roam about after business is done, as such, I would not stay there for pleasure, mainly because of its location, and also it is not truly a 5-star hotel if you come in expecting one. It lacks the distinctiveness and character commonly associated with most 5 stars, and the finishing, although nice to look at at initial glance, is not that of 5 star quality, but credits to the efforts for trying. All in all, it is comfortable and practical place to stay if your place of business is in the proximity of Changning district in Shanghai.

Room Tip: We stayed at high floor which is 2 floors above the club lounge for breakfast and tea, which is conv...
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  • Stayed: November 2013, travelled on business
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Thank sharewise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

This hotel is OK if considered 4 or 4.5 stars MAX, but not close to 5 Star hotels. AC was broken, with room temperature control not working. Housekeeping or room service do not speak English at all, and when I complained for room to be too HOT, they simply opened up the window with all the loud noises of traffic, how cool. Anyways, hotel is too far from The Bund, People's Square, Nanjing Street, and even HuaHuai street real part is too far, the one on hotels back is the deserted end of that street. Not a 5 star facility, and totally over priced.

  • Stayed: November 2013, travelled with friends
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Thank AOB26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2013

Th Longemount hotel is located 10 minutes walking distance from Shanghai Jiao Tong University Antai College campus. The hotel caters to business people. The rooms are spacious and well designed. No noise from adjacent rooms. My room had enclosed shower and deep long bath. Amenities were very nice but just below the Fairmont Peace Hotel on the Bund which I have previously rated as the best hotel in Shanghai on every dimension.

The Longemount has excellent concierge service. If you are upgraded to club floor the service attention, decor, spaciousness and quality of food offerings are first class. No free Champagne during happy hour. But fod variety and quality and service are first rate.
The room rates are also quite competitive about 25% lower than similar hotels that are more centrally located.
There only a few irritants. English competency of staff is not the best. Well below the Fairmont Peace Hotel. The toilets must be of water saver type. Which in practice means flush frequently to avoid stoppage.

Room Tip: Request high floor rooms. Hotel is on top of an office complex. Floors 48 - 50 are non smoking.
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  • Stayed: November 2013, travelled on business
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Thank ayl3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

I just came back from a 2-night stay at Longemont on business. It is not centrally located but rather close to the west side of the city. It is quite near Hongqiao airport but not Pudong airport. (Pudong airport is far from the city anyway.)

The hotel is not near any of the metro stations. I think the nearest metro station is Jiangsu station and I used it only once and it took me at least 15 minutes to walk to the hotel along busy roads. It is not near any major sights but there are many taxis available outside the hotel. The room is very spacious. Everything "looks" nice but the quality is not very high. I had a room on the 45th floor. The view is great. Ask for an east-facing room for a great city view.

The breakfast has a good choice of Chinese and western food. Not excellent but not bad either. It is a very busy place so better to go there early. I had a coffee and a small snack at the G/F coffee shop once. It was very expensive and not great. 45RMB + 15% (= US$9) for a cappuccino. The croissant and danish pastries did not look good at all.

Staff were not particularly friendly but it seems this is common all over the city. I would have rated it a four rather than a three should there not be an incident at check-in.

Overall I would not recommend it to tourists because of the location, but the room rate and room size are both very good for for what the hotel is.

Room Tip: Choose an east-facing room on high floor (30/F +) for great city view.
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  • Stayed: November 2013, travelled on business
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Thank biniland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2013

I recently stayed at this hotel and was very comfortable with a few exceptions. The AC did not adjust. The shower leaked onto the bathroom floor and flooded. I had to use all of my towels to mop up the floor. Not sure if this was a design flaw of lack of proper sealant. The breakfast buffet had a good variety of western and eastern.
The bathroom did have some mildew.

  • Stayed: November 2013, travelled with friends
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Thank sjhb07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Longemont Shanghai

Address: No.1116 Yan'an West Road, Changning District, Shanghai 200052, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Zhongshan Park
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Romantic Hotel in Shanghai
#55 Spa Hotel in Shanghai
#87 Business Hotel in Shanghai
#95 Luxury Hotel in Shanghai
#144 Best Value Hotel in Shanghai
Price Range: £84 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Longemont Shanghai 4.5*
Number of rooms: 511
Reservation Options:
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Also Known As:
The Longemont Shanghai Hotel Shanghai
The Longemont Hotel Shanghai
Regent Shanghai
Longemont Hotel Shanghai
Regent Hotel Shanghai

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