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“The worst Wedding Anniversary!”
Review of Sun Island Resorts

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Sun Island Resorts
Ranked #410 of 5,031 Hotels in Shanghai
Shanghai
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“The worst Wedding Anniversary!”
Reviewed 19 September 2013

My wife prepared a surprised for our Wedding Anniversary and we were excited to get out from the noisy Shanghai. That´s true, the environment itself is nice, full of peace, little birds chirping and green areas, but that´s all!

From outside was nice, but then you have to face the reality. We were welcome at the reception by a girl with a sad face, non-English speaking, although we don´t mind as we can speak Chinese. We were asking her about the activities at the resort, but she was lack of information saying that "go upstairs and ask there". Same when we asked for having lunch, "go there and ask, maybe it´s opened now!" so we thought, come on let´s give another chance!. We had an average lunch in the café and then we headed to the room.

They offer us to pay a little more and have of what it seems a cottage. My God I do not want to see the basic rooms. The worst was the bathroom, smelly, not well clean and we were scared about the bathtub. Please you cannot say this is a luxury resort! We called the reception to complain, but they said that they coudln´t change the room as the other room were not available. How is this possible, as in the complex we were 1 Chinese family, 2 foreigners and us? They wrote that the bed is slightly harden: the bed was like sleeping in a rock! We are used to sleep in hard matress but this was too much. The next day we had to find a good massage as we had the back and the neck like a roller coaster.

"Do not let this ruin our celebration!!" So we decided to go the wave pool. What a surprise, we had to pay 80rmb per person to get in! This detail they don´t tell you. We could just use the indoor swimming pool for free. Ok, we decided to go in. Outside food or drinks were not allowed to take in! This is absurd, as in the inside you couldn´t buy any water or food. We needed water, so we had to leave to the creepy room.

We stayed there until dinner, so we went to the Chinese restaurant, as was the only restaurant open at that time. Nobody was there, all the waiters playing games with the mobile. The food was average and very expensive for what is was. We asked for a watermelon juice, but they were out stock. What a surprised us when they brought us the dessert and it was only watermelon. We complained, but they said this was a leftover from the tables before!! How can you say that??? Amazing the look on our faces. Maybe the noodles were from a street vendor.
We were thinking to leave to our home in Shanghai, but finally we slept there. We woke up and went to have breakfast, walking in the morning to the main building.

Workers were fumigating the trees so we end up full of this toxic liquid, as the liquid was droping from the leaves. Why they didn´t told us? We came back to the room to get a shower again, we had the breakfast and we left this place quickly to never come back!

Sun Island Resort, thank you for ruining our Wedding Anniversary!

Room Tip: Choose the house from the Manager! It is the best.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank UnderWater888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
the_mahota_family, General Manager at Sun Island Resorts, responded to this review, 21 October 2013
Dear UnderWater888,

Thank you for taking the time to share with us regarding your stay at our resort.

It is indeed regrettable that you did not enjoy your stay. We value your feedback, and would like to address your concerns as quickly as possible. Hearing your frustrations, I would like to, on behalf of my team, apologize for not being able to serve you better.

Sincere apologies for the service lapses you encountered in our Chinese restaurant and Front desk. Whilst uncharacteristic, this is not an acceptable attitude here at our resort, and your feedback is being followed up by our Front Desk and F&B Managers who will share your review with their teams so they better understand the consequences and impacts on our guests and patrons of less than service.

We sincerely regret that you have been disappointed in your accommodation on this visit. While most of our rooms have been newly renovated, we will be continuing to upgrade bathroom facilities for the older room types and to place mattress pads for our guests’ maximum comfort. A vending machine will also be placed within the Wave pool to provide simple drinks and snacks.
We will pay special attention to all the details you have kindly pointed out. Your feedbacks in this regard are well taken and completely understood. We have been reviewing our service procedures to ensure our guests a relaxing stay with us.

We understand how important special occasions together are in everyone’s busy lives these days, and we would love to celebrate these dates with you. I, on behalf of our team, extend our warmest invitation to you to spend meaningful days with us at Sun Island Resorts.

Yours sincerely,
Carrie Tan
General Manager
Sun Island Resorts, Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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100 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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  • Japanese first
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English first
California
Level Contributor
392 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 16 September 2013

Just about an hour from Shanghai airport and from the city itself, surrounded by lush countryside is this idyllic resort with golf course, health spa, organic farm and lovely rooms. I attended the Mahota Symposium here, hosted by Sun Island and this year's topic on Business Families was extremely well done.
The opening banquet and all buffet meals and tea breaks were satisfying and delicious.
Everything is fine without going over the top which suits me perfectly well.
I used their indoor swimming pool and loved it. I tried a Chinese massage and herbal facial which were fine. The massage or tui-na was especially good, I felt, especially at 2-for-1 promo price. Otherwise, one could say they are a tad on the pricey side for Shanghai.
I was here for 2 nights and if I lived in Shanghai, I'd be getting away from it all here.
The highlight was a buffet dinner by the water side at the organic farm section of the island.
Wisps of mist hovering over the water (essentially an aquaculture pond), soft lighting, a over the water walkway plus another fabulous buffet made it a perfect night. The owners of the farm and resort are of Swatow descent, from southern China and they put on a great evening of Chinese classical operatic renditions and folk music. While it was not a bright moonlit night, it was still a magical unforgettable evening with gentle breezes. I kept reminding myself how close I was to one of the world's major metropolis' and enjoying sunny blue skies by day and starlit splendor at night!
When you try, take a deep breath and release the city pace and lights to take in all this place has to offer!

Room Tip: Bring books and magazines to chill, really chill. Nothing much commercial here but that is the beaut...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EuForia_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 16 September 2013

It's a very lovely resort with lots of activity to do. the location is nice and not crowed at all (have to remember you are in shanghai and no crowed places are a dream!). totally immerse in green, you can feel relax. it seems to be in another word. attractions can be consider expensive as non-guest, but maybe this is also needed to prevent caos. my family and I highly enjoyed the outdoor wave pool and its slides. it's so much fun, but unfortunately ticket lasts after 3 hours.
what I believe was missing in this pool is a bar (don't know if in high season it is open). a cool drink would have been highly appreciated.
As we stayed one day only and activities are many, we will visit them soon again, eager fro more.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank tizianashanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 August 2013

We spent a week at this resort.
The sun island itself is a isolated island. So you can escape from the Chinese town/village and/or people.
As we are members of the Interval International, we can use outdoor wave pool and indoor pool. They were great. When we use the wave pool, we were the only guests. But they operated the wave machine just for ourselves!!
There are restaurants. The main Chinese restaurant seems to be great, but we had difficulty of the communication. The restaurant staff did not understand English. So we have to estimate the food. Yes there are English words on the menu, but, most of them were difficult to understand. Fortunately, the most dished we have ordered were very nice.
The Italian restaurant was good. But it closes 7 p.m. We think it is tooooo early.
The next day of your check-in, the hotel staff (She speaks fluent English), brought us to the local supermarket for shopping. You can buy glossary there.
And the room for us is a separate two-sory-cottage. There were two bedrooms, two bathrooms, a big living room. and a full-kichen including a fridge. Wi-Fi worked very well (except twitter and Facebook, they are blocked in China.) The rooms were comfortable for us.
Within the island, you can freely use the shuttle bus. Just dial 4, then the bus immediately (at most 3-5 minutes) comes to the door.
If you want to visit downtown Shanghai, there are two options.

1. Easy and expensive way:
There is a limousine service to/from Shanghai Indoor Stadium Station.
RMB 100 (round trip / one way is the same)
9:30 am from Hotel
9:00 pm from Shanghai

2.Cheep but advanced route:
The local bus (No.3) station is located just outside of the resort.
The resort shuttle bus driver will show you the way.
It is very easy, you will never lost.
The bus time table was provided by the resort staff.
(It is punctual)
The bus fare is just RMB 1 to ZhuJiaJiao bus station. (about 20 minutes)
(ZhuJIaJIao itself is a good destination for the tourist.
Just walk out from the bus station to the canal and bridge
(about 10 min.)
http://wikitravel.org/en/Shanghai/Zhujiajiao)
From the ZhuJiaJiao bus station to the Shanghai is
only RMB 12 by the express air-condition bus.
There are several routes to the Shanghai downtown.
But I recommend the express bus to the Puanlu bus Station.
(Chinese: 普安路)
The bus route is called Hu Zhu Expressway (Express)
The bus travel is about 60 to 80 minutes.
They are very convenient.

We enjoyed very much.
Please enjoy the magical city!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank macuser1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shanghai
Level Contributor
157 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 6 August 2013

We are in the midst of a 7 night stay in a 2 bedroom villa. So far, everything has been good. The management and staff have been accommodating and helpful. We are interval members so we get free access to the wave pool daily, but only 3 hours. We also get discounts off the FnB, go kart, horse riding etc.

For a resort that is almost 20 years old, the general maintenance is not too bad. We love the villa, the air con works great and especially with this extreme heat. The wave pool is pretty nice but no waves the past two days...repairs they say.

Since we don't have a car, the complimentary shuttle service is very useful. Plus the one time free trip to a nearby local supermarket and wet market to do some shopping. Since we cook all meals with 3 kids to feed, this is useful but expect local stuff mainly.

We came without very high expectations after reading some of the not so good reviews but have been pleasantly surprised. But I do have to say the value of being a club member in this resort helps a lot. Also because we work and live in Shanghai we understand how things work in China. However those who are new to China may find this resort sub standard. We have learnt to take things with a spoon of salt, have lower expectations and you will be fine.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ShanghaiGourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ulaanbaatar, Mongolia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2013

Spent a week at Sun Island and was pleased with the service level, accommodation and meal quality. It was March in Shanghai so a little chilly but the area around Sun Island more than compensated for the temperatures. Lots to see and do both in the resort itself and in the nearby neighbourhood. The old village is a must. I was especially impressed with the willingness of the staff to assist in what ever way was needed and in particular by Steven Lin. In an unfortunate accident in a crowded Shanghai walkway my camera lens was damaged. Steven located a shop that could repair my lens, wrote careful directions for the subway in both English and Chinese so I was able to show a passerby once I reached the sidewalk. Just one of many ways Steven was helpful during our stay. I would go back.

Room Tip: Avoid the river side rooms if your a light sleeper. Sometimes they dredge the river at night.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
79 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 3 September 2012

Took a short trip to Shanghai and picked this hotel as a hideaway for two nights. As I'm not a golf player there is honestly not much to do, especially when all amenities are monopolised and overcharging, and location of this hotel quite remote. Rooms are spacious, basic and clean.

Went to the spa for their buy one get one free 80 minutes massage for RMB 680. Lucky enough to run into this lady 'Chen Chen', in Chinese 陳陳. Told her about my lower back pain and she took it unbelievably seriously, dealing with my back inch by inch. She is the best massageur I'd ever had, you can tell she really cares about how you feel, unlike most others who are only interested in you the moment you tip them. I'd promised to write about her so here I am. Returned to the spa for the second night and let my friend tried her service and I had another lady, who is just so so.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CindyHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sun Island Resorts

Property: Sun Island Resorts
Address: No.2588 Shentai Road, Qingpu District, Shanghai 201714, China
Region: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Shanghai
#92 Spa Hotel in Shanghai
#221 Luxury Hotel in Shanghai
#280 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sun Island Resorts 4*
Number of rooms: 453
Official Description (provided by the hotel):
Sun Island Resorts, Shanghai is a leisure and wellness resort destination, located just outside of Shanghai city, surrounded by lush greenery and the Mao River, upstream of Huangpu River. The resort is a perfect escape from the busy streets of Shanghai with just 50-minute drive from Shanghai city or Pudong International Airport.With two 18-hole international golf courses, a man-made beach with wave pool and wide range of activities such as horse riding, handicraft workshop, yacht cruise and go-kart, the resort is an ideal getaway for the holidaymakers. The Wellness Research Centre on the island integrates Traditional Chinese Medicine (TCM) into spa treatments coupled with nutrition and wellness programme such as yoga and meditation to further enhance your wellbeing, is a sanctuary for guests to rejuvenate. With its iconic Mao Pagoda overlooking the island, one of the five ancient lighthouses left in China, ancient food streets and plenty of space, Sun Island Resorts, Shanghai offers a unique venue for teambuilding, incentive parties with an Oriental theme and for events and exhibitions. The Sunshine conference center in the resort offers state-of-the-art conference facilities for up to 500 people with ample meeting rooms for break out sessions or intimate high-powered meetings. Sun Island Resorts, Shanghai is an ideal getaway destination for guests looking to rejuvenate from the pressures of the big city and for corporate meetings and retreats to recharge the team for future challenges. ... more   less 
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Also Known As:
Sun Island Hotel Shanghai

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