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Crowne Plaza Shanghai Fudan
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Reviews (512)
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Reviewed 1 August 2014

I had a good stay at the Crowne Plaza Shanghai Fudan. The hotel is close to Fudan University, which is convenient for meetings there. The hotel staff was responsive. My room was nice and comfortable. The hotel restaurant and room service were both good and had varied options for meals. The buffet breakfast in the hotel dining room was extensive with many different meal options. I would certainly stay here in the future.

  • Stayed: November 2013, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank tsogl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Crowne Plaza Shanghai Fudan, responded to this reviewResponded 7 August 2014

Dear Guest, thanks for choosing Crowne Plaza Shanghai Fudan. We are pleased to know that you appreciated the environment and facility,and the service helped in making your visit more enjoyable. Please do not hesitate to contact with us any time if we can be of assistance to you for your next stay. Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

This is the second time we've been at this nice hotel. This time we stayed for a week. We like the lower price and convenience to the Fudan campus compared to many other hotels. Also it's in a relatively quiet location but there is a huge indoor shopping mall a couple bus stops away. The sign says 980 meters from hotel to the #10 metro stop, so it is walkable but a hike. The street is tree-lined so you're walking in the shade pretty much the entire way and it seems to be a safe enough walk even in the evening with all the students around. It is easy for the hotel to get you a taxi from hotel to metro, although exiting metro it is hit-or-miss if you can find a taxi back to the hotel.

1. Booking service is excellent. The lady who booked the hotel room for us is Elsie Xu. She is very professional, patient, friendly when answering all our questions via email. It is a pleasure to work with her.

2. Hotel luggage service and bell hops are very helpful with luggage, getting taxi, etc.

3. Cleaning and the maids are great. Room is very clean.

4. Breakfast is not quite as good as what we had last year but still pretty good compared to other hotels at the same price level. There is a big breakfast buffet with many selections, including made-to-order eggs and noodles.

5. There are too many interns this year, who seem eager and mean well, but who do not seem to know what to do. Sometimes we unpleasantly noticed experienced staff not treating interns the well. This was especially noticeable in the dining area when breakfast got busy and the staff were in a hurry. Most staff are very friendly and helpful for customers. English is pretty weak for the interns, except at the front desk where it was fine.

6. They have non-smoking floors which is great. We stayed on a non-smoking floor and it seems nobody smoked on this floor. This is great!! There were minor annoyances with smoking on the floor above us seeping down near the elevators (there is a two-floor elevator lounge area apparently up to a smoking floor above us, so smoke seeped down in small amounts). They allow smoking in the lounges that you have to walk through to get to the restaurant, which is annoying. There is some smoking in the party rooms adjacent to the dining area which drifts in the main area especially at dinner. For China this is still above average, but it would be nice if the hotel recognized that even just a smell of smoke rather than billows of smoke can be serious problem for some folks who are sensitive. We handled this more or less by getting tables at the far end of the restaurant away from the party rooms, but it seems the hotel does not realize that this is an issue.

7. Weekend dinner buffet is disappointing for the price (same buffet as weekdays but you get a half lobster tail at your table). Fruit section for breakfast/lunch/dinner was not fresh for days in row--we stayed there for a week. The buffet was pretty empty at dinner, which is good for noise but suggests the food might get to be a few days old before it gets eaten if they have leftovers.

8. 19th floor club lounge service is so so. Sometimes we notice some guests smoked there which is very unpleasant for use because the windows are closed (bad air). Tea/coffee/drinks are good but there is almost no tea snacks available.

9. Gym is OK but a bit cramped. Could use a real elliptical machine (they have one compact almost-eliptical, three treadmills, a couple bikes, some weights). They have a pool but didn't use it.

10. Wifi and cable-internet in room are adequate. Join the IHG priority club before your stay to get free wifi.

Overall, we enjoyed our stay and will love to go back to the hotel when we visit shanghai again. We hope that the interns get a little better training and that the hotel continues to improve its ability to accommodate smokers without exposing sensitive non-smoker to the fumes.

Room Tip: Ask for a non-smoking floor if that is your preference. Unlike many hotels in China it is an actual no-smoking-allowed floor.
  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Phil K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Crowne Plaza Shanghai Fudan, responded to this reviewResponded 29 July 2014

Dear guest,thanks for your valuable feedback shared on Trip Advisor and it is much appreciated.Your opinion about our catering and services will help us motivate service quality and even further we hope to exceed ever beyond guest expectations. Thank you once again for your time and support. We look very much forward to welcoming you back to stay with us in the near future!

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Reviewed 20 July 2014

It is the second visit to the Crowne Plaza Fudan in Shanghai. Very convenient location for the purpose of our visit that involved the Fudan MBA program, just nearby. Very nice room, breakfast (even for long stays like mine, 10 days) and attentive staff. Bed and room allow for great sleep. Points to improve, as last year, internet service in rooms is not stable, some staff does not speak English. Gym could be better...

  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank JMNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Crowne Plaza Shanghai Fudan, responded to this reviewResponded 29 July 2014

Dear guest,thanks for taking the time to share your feedback regarding your recent stay with us. your opinion and feedback is extremely important to us,as it will help us to further enhance and shape our service in delivering a truly memorable experience to our guest. Looking forward to welcoming you back in the near future!

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Reviewed 19 July 2014

For those accustomed to first-class accommodations, this is for you. Food was simply superb. Rooms excellet. Service was spot-on. I don't think it gets any better than this in China. Elegance. Comparable to any five-star hotel anywhere.

Room Tip: Breakfast is very tasty.
  • Stayed: September 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Buckeyesandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Crowne Plaza Shanghai Fudan, responded to this reviewResponded 29 July 2014

Dear guest, thanks for sharing your staying experience with us at Crowne Plaza Shanghai Fudan. Your encouraging review will help us constantly improve our quality. Looking forward to welcoming you back in the near future. Thank you!

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Reviewed 14 July 2014

The location of Crown Plaza across the Fudan University is great for those seeking quietness in the midst of a hustling and bustling city. We stayed there for 4 nights. Breakfast was pretty good, liked the museli (has hot and cold options), yogurt and the organic corn and sweet potatoes very much. Wish there were more fruit choices. The staff was not particularly friendly. When 10 of us had really early flight (needed to leave hotel at 5 am), I ordered boxed breakfast for us. They were not ready in time and the staff in the restaurant were not very helpful. The shower drain also gets clogged within 3 minutes in the shower. Oh, when I asked the hotel staff to help get dental floss, first I was surprised that the hotel this size does not have a small convenience store. The concierge ended up going out to get one and charged me 40 yuan (~$10 USD) which was a lot for both the taxi ($5 USD) and the floss itself.

Given many other choices in town, would not likely return to here if given choices. Xia Nan Guo was the other choice which is nestled in a park, we would be very interested to check that out next time.

  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank GreatFoodisHeaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert S, General Manager at Crowne Plaza Shanghai Fudan, responded to this reviewResponded 29 July 2014

Dear Guest,thanks for sharing your experience with us at Crowne Plaza Shanghai Fudan. Guest comment like yours are paramount for allowing us to focus our attention where guests' feel it is necessary. Rest assured that your comments about the breakfast service and concierge issue have been documented and will certainly be looked into. We hope this would not deter you from choosing Crowne Plaza Shanghai Fudan again in the near future! Thank you !

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