We were charged for breakfast even though the hotel advertized free breakfast. We were told by the manager, Joe Hou, it was a publication error. Clearly a lie and dishonest. The heat did not work and the only accomodation was a space heater for the bathroom. Upon checkout, the bellman sent us to the wrong airport which cost us extra fare and we almost missed our flight. The hotel is beautiful, but guest should not stay there until there is a change of staff especially the manager.
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- Also Known As:
- Best Western Shanghai
- Shanghai Best Western