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“Beat All Expectations”

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Sheraton Grand Shanghai Pudong Hotel & Residences
Ranked #71 of 5,206 Hotels in Shanghai
Certificate of Excellence
Reviewed 25 April 2014

Check-in was extremely efficient, upgraded to a great suite. Breakfast on the 1st floor and the services at the Executive Lounge were extremely good. Room is spacious and clean with very comfortable bed. Internet was speedy. Staff very knowledgeable and friendly. I stayed here quite a few times and was very, very happy every time.

Room Tip: higher floors are always better if you want less noisy room.
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  • Stayed: April 2014, travelled on business
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Review collected in partnership with this hotel
Thank Daniel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 30 April 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, or your valuable comments which related with internet service. The management team has been alerted and certainly more attention been taken. Please rest assured that your experiences do not reflect the standards we are always striving achieve.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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191 - 197 of 774 reviews

Reviewed 10 April 2014

Very nice rooms. Centrally located, and it's safe to walk and explore around the hotel's surrounding district. A small but well appointed mall is across the road for your convenience. The Hotel buffet breakfast at Feast is a little expensive but one of the best I have had in a long time. Caters to all tastes. Has a great bakery selection, Asian noodle bowls are created in seconds, along with a fabo omelette station. European cooked and continental breakfasts, and gloriously fresh fruits and freshly squeezed juices are readily available too. A fantastic travellers breakfast that sets you up for the whole day. The hotel indoor heated pool is just lovely here. The Spa is sumptuous and elegant and provides wonderful services at great prices. Staff are friendly and have no problem understanding English. I found them very easy to deal with and easily understood the hand gestures when English wasn't spoken. Train stations entrances are one minutes walk away. I recommend you use the light green coloured taxi's, their drivers were honest and took you the most direct routes, unlike our red coloured taxi trips which took us the scenic route without asking, thus hiking up the price of your trip.

Room Tip: The higher floors have great views of the surrounding areas, good to people, traffic watch ... Wheth...
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  • Stayed: April 2014, travelled as a couple
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2  Thank nzheidi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 16 April 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

The trip from Pudong airport to hotel took about 45 minutes (about RMB 150). Check-in/out was smooth. Location was excellent to the expo site as well as to eateries and shopping mall next to hotel. Large lobby and seating area for meetings and drinks. Large comfortable rooms. Nice city views from 6th floor room. Hotel staff were helpful and courteous. Free wifi was a major plus. Good breakfast spread. Take note that guests using swimming pool require a swimming cap (bring one or buy one from pool area for RMB 40!). Large hotel complex. Had dinner at the Cantonese restaurant on ground floor. Very delicious meal and attentive service.

Overall a very good experience!

  • Stayed: April 2014, travelled on business
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Thank gtp-op75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 16 April 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from our guest feedback that you rated us. It was great to read your comments referring to nice facilities, room condition and great staff as this is what we aspire to. We will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

Stayed at this hotel for a nearby conference in March. The hotel was up to the usual Sheraton standard which was pleasing. Comfortable bed/room.
The hotel is only 10 minutes taxi ride from the Bund which is where the nice restaurant's/bars are located but the taxi may be an issue as they take advantage of western tourists.

  • Stayed: March 2014, travelled on business
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Thank sean b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 8 April 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2014

Stayed for nearly 6 weeks for training purpose in the residences. Lot of amenities provided for a comfortable stay. A bit delayed room service in the residences but manageable. Restaurants have lot of variety even for vegetarians, which was a delight.

  • Stayed: November 2013, travelled on business
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1  Thank gaurav_poddar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 14 March 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, I wish to take this opportunity to extend my sincere apology for didn't meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2014

Stayed for 3 nights while in Shanghai on business trip. Rooms are big and comfortable. Breakfast is very good with huge variety of food catering to all global guests. Service at the hotel is very good and staff speaks English. Would stay here again and would recommend for business or family travel. Subway station is very close and bell services provides steady flow of taxis. Internet service is provided but is a little slow in rooms.

Stayed: February 2014, travelled on business
Thank TheBrugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 7 March 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

If there are any associates or event made you feel special during your stay, Please also kindly to share with us, it would be pleasure to convey your comments to my colleagues and recognize their efforts.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Located just by the underground station this is a very nice 5 stars hotel.
Big rooms and bathroom, very clean, no issue there.
A nice improvement would be to make it a little warmer, the giant and empty lobby does make it very attractive !

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Thank Taleyrandie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NancyC974, Manager at Sheraton Grand Shanghai Pudong Hotel & Residences, responded to this reviewResponded 28 February 2014

On behalf of hotel management of Sheraton Shanghai Pudong Hotel and Residence and Four Points Complex, I would like to thank you for your recently stay and spent valuable time to complete our online questionnaire.

I was very pleased to learn from the scores that you rated us, even though we may have succeeded in meeting your expectations this time, we will not rest on our laurels and continue to work on further improving the service and hotel features.

The entire staff is looking forward to serving you upon your next visit.

Thank you once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Shanghai Pudong Hotel & Residences

Address: No.38 Pujian Road, Pudong New District, Shanghai 200127, China
Region: China > Shanghai Region > Shanghai > World Expo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Spa Hotel in Shanghai
#69 Luxury Hotel in Shanghai
#100 Business Hotel in Shanghai
#124 Best Value Hotel in Shanghai
Price Range: £82 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Shanghai Pudong Hotel & Residences 4.5*
Number of rooms: 525
Official Description (provided by the hotel):
In central Pudong, metro station nearby and luxury hotel with 24h fitness center. Convenient location. In central Pudong business area, close to Int'l Exhibition Center,EXPO Center and Mercedes-Benz Arena. Easy access to places of interests both in Puxi and Pudong through Nanpu Bridge. Metro station is 1-min away. Dining and Leisure: Hotel features an indoor pool, 24-hour fitness center and a fully-service spa. Besides 2 restaurants and lobby lounge at Sheraton, guests could also sign bills at Four Points next door in restaurants and bar. Modern-equipped Guestroom: All spacious rooms are equipped with Sheraton Sweet Sleeper™ Beds, 32-inch LCD TV, mini bar, direct-dial telephones with voicemail, Internet and safebox to have laptop. Bathroom with separate bathtub and shower. ... more   less 
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Also Known As:
Sheraton Shanghai Hotel And Residences Pudong
Sheraton Shanghai Hotel Residences Pudong
Shanghai Sheraton

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