I have no complain on the hotel, the room but i have lot of complaints with the hotel reception service. Before we reach the hotel, we rec a call to confirm if we will be using the room which we did confirmed. After reaching there, the manager told us that there is some hot water issue so some rooms dont have hot water for that day and suggest us to move into some nearby sister hotel which to us is quiet far.So we say we will stay put. Then they start to tell us oh, the hot shower will not be available for the next few days as well. We suspect that they are lying so we told them we have no issue and still want to stay in the hotel. Got check in and confirm hot water is working and from one of their staff, we check and there is no hot water issue but merely that they have made a mistake and hotels are overbooked hence someone senior from the hotel need to stay somewhere. I think is horrible to lie to your customer and the way they manage is poor. They should have explain it when they call to confirm or just apologise and not try to push us away by lying. We know they are lying as different staff have different looks and the main person talking to us dont even dare to have eye contact.
- Official Description (provided by the hotel):
- Narada Boutique Hotel Shanghai Bund is located in Shanghai, a 5-minute walk from Yu Garden. It features a 24-hour front desk and air-conditioned rooms with a flat-screen cable TV. Free internet is provided. Narada Boutique Hotel Shanghai Bund is a 10-minute walk from the Bund and People's Square while it takes 15 minutes from Shanghai Railway station by car.Shanghai Pudong International Airport is 41 km away. Rooms at Narada Boutique Hotel Shanghai Bund comes with modern interiors and a seating area by the large window. Each is equipped with a minibar with free drinks and private bathroom with shower facilities. With a 24-hour front desk, the hotel can arrange for car rental and airport shuttle services. Laundry and ironing services are also available upon request. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Odigeo and Ctrip TA so you can book your Shanghai Narada Boutique Bund reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.