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“Restaurant the worst manager EVER.”

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URBN Boutique Shanghai
Ranked #28 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed 1 August 2009

The restaurant was totally empty on a Friday night.
The Chinese staffs were quite nice and helpful
The manager (Maybe French, not sure) was SO rude and I just can’t believe the way he spoke to us…
The food wasn’t all that great for its price but the Expat manager’s attitude totally ruined my night.
I will NEVER EVER go back to this restaurant again. No wonder there was no other customers in the restaurant!

  • Stayed: July 2009, travelled with friends
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2  Thank pekopoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestmgr, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 10 August 2009

Dear Pekopoko,

I would like to thank you for your feedback!

I believe our general manager got back to you already. As I understood you were not staying at the URBN hotel...I hope you will give us a chance to meet your expectations and more!

Sincerely,

The URBN Team

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Reviews (598)
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470 - 476 of 598 reviews

Reviewed 25 July 2009

Urbn Hotel was hands down the best introduction to Shanghai! We arranged a private hotel pick up for the airport. We where greeted by English speaking hotel employees and helped up to our room. Urbn is the first carbon neutral hotel in Asia which was a huge reason we wanted to check it out. It has gotten tons of amazing press, but sticks true to its "boutique hotel" feel. With inly about 20 rooms it stays quiet yet fun!

The rooms where very comfortable! free wi-fi was a huge plus! Free fruit and water in the rooms. Bathroom had a huge shower and plunge bath tub! The gym was full of the most up to date equipment. The location is on a quieter side street which is a huge plus in a bustling city like Shanghai! It is easy to grab a taxi outside and the hotel stays quiet! All materials used to build the hotel are local or recycled. Also they use all the most energy efficient technology so the hotel does not waste energy.

The whole staff was extremely helpful, even arranging and booking flights for us to Beijing and charging them to the room. They wrote everything down in Chinese for us before we would venture out for the day. This made things so much easier to just show the taxi driver where we wanted to go, since really no taxi drivers speak English. I would recommend this hotel to people of all ages! It truly was a fabulous experience and when we go back to Shanghai we will def stay there again!

  • Stayed: July 2009, travelled as a couple
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1  Thank SanDiegoCA09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestmgr, manager at URBN Boutique Shanghai, responded to this reviewResponded 27 August 2009

How great to read your review!

Every day we are doing our best to offer you an unforgettable experience...

All URBN Team is looking forward to receiving you and your friends again and again!

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Reviewed 15 June 2009

We stayed two nights at URBN and truly enjoyed our stay. The hotel has a beautiful design and nice spacious rooms. In particular the courtyard is a gem. After a day of walking Shanghais crowded streets it was an enchanting experience to sit quietly in the lush courtyard beneath the shadow of large trees and enjoy a cool beverage. You would never imagine that you were in the center of one of the world’s busiest metropolis. We also stayed two nights at Jia, and very much enjoyed our stay at both hotels. If we are to return to Shanghai we would probably spend all nights at URBN due primarily to the courtyard. The service at Jia was, however, better and whereas URBN added many extra expenses to the final bill everything (including evening wine) was included in the daily rate at Jia.

Stayed: May 2009, travelled as a couple
2  Thank Monemor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
guestmgr, manager at URBN Boutique Shanghai, responded to this reviewResponded 27 August 2009

I hope your stay at URBN inspired you!

I'm glad to read that we will have the chance to welcome you again on your next visit to Shanghai, but this time we will try harder to exceed your expectations!

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Reviewed 21 April 2009

This Hotel is an oasis tucked away on a busy back street in Shanghai. As soon as you step into the grounds the noise stops and serenity surrounds you. The rooms are comfortable and roomy - the bed is low to the ground but heavenly. The bath is big enough for two and the bath product - lovely. The TV is large and swivels to insure you can always view it. The restaurant attached makes (which is very rare in Shanghai) excellent EXCELLLENT coffee and great meals - I am still dreaming about the Ceaser Salad! I would not hesitate in recommending this hotel to other 'trippers' with style and who respect simple, effective design and are enviromental and consciously caring about carbon counting!

  • Stayed: January 2009, travelled on business
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2  Thank Dalwyn_in_the_Jing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2009

We first booked another hotel which turned out to be below our expectations upon checkin. Out of desperation, we checked with some friends who had been living in Shanghai and they recommended URBN where their business associates had been staying. We called URBN immediately and they were extremely helpful and polite. Upon arrival, we were made to feel comfortable and were shown 2 different rooms before we made our decision. We chose room 10 on the 3rd floor, with a gorgeous window view of the tall trees.

The overall experience was wonderful - staff was friendly, ever helpful, and requests were all attended to within a short time. Even room service for dinner was served within 20 minutes. It was easy to catch a cab from the hotel entrance to other areas. The reception could even print out the exact directions to be shown or communicated to the cab driver, in mandarin.

The only grouse was the unexpected lunch experience at the restaurant on the day of our departure. We waited 30 minutes before our order was served and it was not what I ordered. Instead of mussels with fettucine, I was served prawns and the managed only returned to clarify that they ran out of prawns when my husband and I looked surprised at the food. The remaining dishes were bland. It was as if a different chef had prepared food this time round. We concluded the chef had fallen ill.

Anyhow, we highly recommend this hotel to anyone who loves modern design and fabulous service.

  • Stayed: March 2009, travelled as a couple
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1  Thank ArissaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmonricat, Sales and Marketing Manager at URBN Boutique Shanghai, responded to this reviewResponded 27 March 2009

Dear ArissaA,

Thank you very much for your kind words! We hope to provide everyone else with the same happy experience as you have had at URBN. We shall also address the issues which you brought up regarding the restaurant. Thank you for bringing that to our attention.

Best Regards,

The URBN Team

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Reviewed 13 March 2009

Amazing hotel!
I've travelled to China many times and it was the second time I stayed in a boutique hotel in China. My boyfriend and I stayed at the URBN for 3 nights in February.
We decided to try the URBN because it was awarded best hotel in the Conde Nast 08 and it's carbon neutral -- > Everything about the hotel was great from the service to the cleanliness of the rooms to the restaurant of the hotel.

The hotel looks beautiful from the outside, a huge wooden door a paved entrance with bamboo trees (at least I believe they were) and as you walk in, you just feel relaxed.
We arrived in the early evening, check in was easy and quick. We were then taken to the room and asked if we needed a reservation for dinner. The staff remembered our names during the entire stay which made us very comfortable .

We stayed in a garden view studio. The room is big, the bed was not to hard and not too soft just perfect and there was a bathtub next to the bed. the room had everything we needed and there was a DVD player (they even had a couple of movies and there is more at the reception to borrow) and an ipod speaker.

For our last night we had dinner at the hotel restaurant which is called room 28 (I've ordered some chips and salad that were great with the roomservice ), the food there is delightful and it was a good break from all the asian food we've been having. It seems liek a lot of expats who live there dine there as well.

It's a very cool hotel and we enjoyed our stay there. If you are looking for a nice place to stay in Shanghai, want some peaceful feel to it and for it to be trendy then you should definately stay at the URBN.

  • Stayed: February 2009, travelled as a couple
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1  Thank seatheview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmonricat, Sales and Marketing Manager at URBN Boutique Shanghai, responded to this reviewResponded 27 March 2009

Dear seatheview,

We are very happy that you enjoyed your stay with us. We hope to be able to provide everyone else with the same happy experience as you had at URBN.

We thank you very much for taking the time to tell the world about URBN!

Cheers!

The URBN Team

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Reviewed 12 March 2009

Took my wife for a surpise night out. Staff on arrival most helpfull and friendly and very important: all perfect english speaking which is not all that common in China. Everything was ready. No confussion about anything. We stayed in the courtyard suite which was superb. The room was equiped with everything necessary including a little outside patio with in the back a seperate room with a huge Jacuzzi from which you have the option to watch a movie of your choice, from the dvd selection that is in the room, on a large flatscreen. Wonderfull. Beware: you'll be extremely wrinkled if you watch a complete movie... Loved it.
The whole hotel is very stylish decorated which gives you a very relaxing feeling. We very much like good food and the restaurant did definately not dissapoint us. Here also all staff english speaking and very good service. Very good menu with excellent selection. All in all a very well spend day. We really enjoyed it!

  • Stayed: March 2009, travelled as a couple
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1  Thank PieterdeWaart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cmonricat, Sales and Marketing Manager at URBN Boutique Shanghai, responded to this reviewResponded 1 April 2009

Dear PieterdeWaart,

It's great to hear from a guest that has stayed in our Courtyard Suite! (the only one in the property). Thank you very much for your review of both the hotel and the restaurant. Reviews like these motivate us to do better!

All the Best,

The URBN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about URBN Boutique Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#28 Business Hotel in Shanghai
#28 Luxury Hotel in Shanghai
#42 Romantic Hotel in Shanghai
#139 Best Value Hotel in Shanghai
Price Range: £121 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — URBN Boutique Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Boutique Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Boutique Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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Also Known As:
Urbn Hotel Shanghai

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