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“Great visitor experience where contemporary meets 'old Shanghai'” 5 of 5 bubbles
Review of URBN Boutique Shanghai

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URBN Boutique Shanghai
Ranked #34 of 4,969 Hotels in Shanghai
Certificate of Excellence
London, United Kingdom
Level Contributor
67 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Great visitor experience where contemporary meets 'old Shanghai'”
5 of 5 bubbles Reviewed 12 December 2010

As many other reviewers have noted, this is a chic boutique hotel in central Shanghai. For us, it was the attention to detail and the small touches which made all the difference. Which started when we arrived from a long flight we were immediately shown to our room, handed our room keys, a handwritten note and the WIFI password. No waiting at the front desk.
The architecture and design blends both contemporary modern with clean lines and the style and texture of many old buildings in Shanghai. The rooms are split level which gives a sense of space. Our garden room looked out over the tree tops and sunlight flooded in through the huge windows in the morning.
The staff remembered our names and went out of their way to ensure at we had everything we needed, without being over bearing.
The restaurant served up great food, we stayed at the weekend and most of the customers were ex-pats and locals. The sofa area is a great place to curl up with a coffee or glass of wine.
The location is pretty central, about 10 mins walk to Nanjing Rd West, 5 mins to the Metro station, yet it feels relaxed and residential.
We regularly stay in Shanghai. This was our first stay at URBN and it won't be our last.

  • Stayed December 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NickandEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 15 December 2010
Greetings from URBN Shanghai Hotel! Thank you for taking time to write a review of our hotel. We understand that after coming off a long flight to Shanghai, the last thing our guests want to do is wait a long time for the check-in process. This is why we gladly offer in-room check-in, where guests are escorted directly to their room without any delay. Our staff will take care of the rest. We are all happy you enjoyed your stay with us, and we look forward to seeing you both back here again soon!

Jonathan Ma
Guest Experience Manager
URBN Shanghai Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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549 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
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English first
Beijing
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 December 2010

Strongly recommend this hotel for all traveler visiting Shanghai.

Right in the center of town . Convenient location.

Room layout,bed size and mattress very comfortable.

Hotel Service and staff very friendly and professional.

  • Stayed December 2010, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SssBeijing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 9 December 2010
Greetings from URBN Hotel Shanghai! Thank you for taking time to write a review of our hotel. The number of great reviews about URBN recently is a measuring device that tells us all the improvements and changes we have made in the past year are positive. We want all our guests to feel extra special and extra pampered when they stay with us. No exceptions. In order for this to happen, our service level must be the best, which has been and always will be one of our top priorities. Thanks again for your review!

Jonathan Ma
Guest Experience Manager
URBN Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 December 2010

I travel a lot for work and this is probably one of the best hotels I've stayed at in Asia. The people at URBN really know their stuff; everything from the sunken in-room lounge area to the secret bar on the 4th floor were thoughtfully and tastefully crafted. I had photoshoots all over Shanghai and my room at the URBN quickly became production central for 8 days. My only one criticism is probably the restaurant - It's the first thing you see when you enter the building and it's always empty - I heard from local friends that the food wasn't up to the standards of the rest of the hotel - which kind of throws you off a little when you've just left a bustling street with people everywhere at all hours of the day. Otherwise an excellent experience. The guest experience manager Jonathan was tremendously helpful as well I should point out. Thanks again, I will definitely be going back there again.

  • Stayed December 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank emeht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 9 December 2010
Greetings from URBN Hotel Shanghai! Thank you for taking time to write a review of our hotel. I am very pleased you had a terrific experience with us. I hope the next time you stay at URBN you will try our restaurant out: we have a new chef and a completely new menu. On top of that, old customers are slowly starting to come back, which is a great sign. I look forward to seeing you soon.

Jonathan Ma
Guest Experience Manager
URBN Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 December 2010

Nicely located in jingan district. Rooms are spacious and the restaurant downstairs is amazing.

  • Stayed November 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Avidbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 10 December 2010
Greetings from URBN Hotel Shanghai! Thank you for taking time to write a review of our hotel. It is a privilege to be located in such a hip and popular district that is not overrun by tourists, but still offers plenty of restaurants and stores that are foreigner-friendly. I am happy to hear you had a nice experience at both our hotel and our restaurant. I, too, am very excited about our new Winter menu at Downstairs, and am confident it will be a big hit. Come visit us again soon!

Jonathan Ma
Guest Experience Manager
URBN Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cordoba, Argentina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 November 2010

A very quiet, clean and comfortable hotel in a good location. The decor is simple and modern. Beautiful view of the garden! Loved the bed and shower. The staff is very nice. Everybody was very polite and had a great attitude. Breakfast was also good. Overall we really enjoyed this hotel, and we would recommend it to friends.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Canarusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 30 November 2010
Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Your comments mean a lot to us and we are all ecstatic that you and your partner had a great time here. We have recently changed our restaurant's menu, so be sure to come visit us when you are in town and try out the dishes. Also, our new hotel in Pudong will be completed in 2012; we hope to see you there in the future, it is going to be even more amazing than our Jing'An branch!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 24 November 2010

I have stayed in many boutique hotels throughout the world in order to experience the style and uniqueness of each. URBN is definitely one of my favorites. Beautiful interior designs throughout the hotel and rooms without compromising comfort. I stayed in one of the rooms facing the courtyard. The room was large with an expansive picture window. The unique layout of the room was something I have not seen in any other hotel - as you walk around the room, everything just flowed beautifully (although the different levels may be difficult for physically challenged people). The room had a separate stone tub and rainshower with bench inside, ideal for couples on a retreat. The attention to detail is evident as soon as you walk in the front gate of the hotel, from the service to the room amenities (including free WiFi). The hotel is nestled in the middle of a typical Shanghai neighborhood, allowing you to mingle with the locals and truly experience Shanghai, but is also conveniently located so that you can explore on foot many of the must-see Shanghai tourist sites, such as Jingan Temple and the famous shopping street of Nanjing Road. It was nice to return to the hotel at the end of the day - it is like an oasis from the hustle and bustle of the Shanghai streets. The courtyard is serene and lined with bamboo trees, and the weather was nice enough for us to have brunch outside.

The best part of the hotel is the personal attention from the staff, including the owners, who are usually on site (further adding to the guarantee of a pleasurable experience). On top of all of this, the hotel is eco-friendly and emphasizes reuse, recycle and sustainability concepts so I felt good when I left.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shiachen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 6 December 2010
Greetings from URBN Hotel Shanghai! Thank you for taking time to write a review of our hotel. You touched on many points about our hotel that I am very proud of: our service is always improving to meet and exceed all our guests' needs. No request is too big for our staff, we are here to make your stay amazing and unforgettable. Our rooms are a perfect blend of design and comfort. We have many great shops and restaurants within walking distance from our hotel, as Jing'An is fast becoming the next hot spot in Shanghai. Perhaps next time you are in town, you can try some of our tailored activities such as Chinese painting or calligraphy class? You can have the lessons in the privacy of your comfortable hotel room if desired!

Jonathan Ma
Guest Experience Manager
URBN Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 November 2010

Just got back from our first trip to Shanghai and stayed at URBN (recommended by a friend who stayed there twice). Hotel was great. Very clean rooms, super friendly staff, and a really great escape from the craziness of the city. The only was I could describe getting into our room was a beautiful silence. Something we learned during our stay was that the hotel is carbon neutral, which made us feel even better about the place.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank keyfactors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this review, 6 December 2010
Greetings from URBN Hotel Shanghai! Thank you for taking time to write a review of our hotel. Everyday I get to enjoy the serenity of walking through our entrance and leaving all the hustle and bustle of Shanghai behind. It is one of the rare spots in town where you can be outside enjoying the fresh crisp air without the sound of loud cars or people. We want all our guests to enjoy this luxury, coupled with first-class service from our staff. I look forward to seeing you back with us soon. Thanks again!

Jonathan Ma
Guest Experience Manager
URBN Hotel Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about URBN Boutique Shanghai

Property: URBN Boutique Shanghai
Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#28 Business Hotel in Shanghai
#34 Luxury Hotel in Shanghai
#42 Romantic Hotel in Shanghai
#126 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4 star — URBN Boutique Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Hotel Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown.  A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Hotel Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant, beergrdn, which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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Also Known As:
Urbn Hotel Shanghai

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