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“A great aleternative hotel with lots of potential for improvement”

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URBN Boutique Shanghai
Ranked #21 of 5,137 Hotels in Shanghai
Certificate of Excellence
Reviewed 24 January 2011

The URBN Hotel is in a great location near the Jingan Temple in the heart of Shanghai, therefore the location is just outstanding. Very nice is the restaurant because it gives you the chance to sit in the lush green right in the middle of Shanghai. The problems start when choosing your room. I have been at this hotel a couple of times before. The Garden Rooms are just beautiful. On the last occasion, I wanted to choose a studio room and I was shocked that for such a high price URBN offers rooms without a window!!!! Upon telling the staff, it took a long time to have an alternative room assigned and first, a payment for a room upgrade was asked for. URBN definetely offers the most expensive rooms without a window I ever visited in any place of the world. The staff was unable to cope with such a situation. Finally, I have received the information that the management of the hotel supposedely changed for the third time within three years and therefore I am not surprised of the outcome. Enjoy a garden room at this hotel but do not have any high expectations regarding this hotel.

  • Stayed: January 2011, travelled on business
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Thank kini001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 31 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We are extremely sorry that the picture of our studio rooms was misleading, we hope that you enjoyed your complimentary upgrade to our garden view room during your stay. Currently, we are redoing our hotel website and will make sure that our other guests do not get disappointed by our studio room amenities. We apologize for any inconvenience this caused you during you time at URBN. We hope to see you back again soon, we are confident that your next stay with us will be a much bigger improvement from this last experience.

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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423 - 429 of 607 reviews

Reviewed 19 January 2011

Quirky, hip, very cool hotel in a real Shanghai neighborhood.
The rooms are somewhat Japanese in flavor. Muted colors, big bathtubs.
The downstairs restaurant serves western comfort food. The bar is well stocked and the crowd seems to be mainly ex-pats.
Good, full breakfast in the restaurant.
There is a beautiful outdoor courtyard. Eating there must be fun. ( it was too cold for me to try in December)
There is a small, hip bar upstairs - perfect for a rendezvous or tryst.
Staff are very helpful and friendly
Overall a lovely civilized place to stay.
Highly recommended

  • Stayed: December 2010, travelled on business
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Thank oolaioolai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 25 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel, and thank you also for your tremendously positive comments about us. It is a delight to see so many of our guests leaving satisfied, we expect nothing less. Come back and visit us again when the weather gets warmer so that you can experience our beautiful courtyard! It is one of my favorite places to eat in Shanghai because it is so peaceful and serene.

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Reviewed 18 January 2011

This hotel is an amazing find. The design is beautiful -from the courtyard entrance, the cool lobby and restaurant to the comfortable and absolutely gorgeous rooms. The service is friendly and thoughtful. You feel very taken care of. Everyone speaks English quite well and are very happy to help you find what you need in the city. The restaurant was excellent. I highly recommend this hotel for anyone staying in Shanghai.

  • Stayed: January 2011, travelled solo
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Thank cisk0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 25 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. It is great to hear your stay with us was everything you expected and more. We are always training our staff to be the best in town, this includes English training and all service-related topics. We want to offer the best accommodations and service to our guests, it is the least we can offer besides our magnificent rooms and restaurant. Come back and visit us soon!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Reviewed 11 January 2011

I stayed for 3 nights together with my 3 children in this classy and very unique hotel in a charming area of Shanghai. Management and staff are very friendly and caring which made our stay especially precious. If we come back to shanghai, we definitely will stay there again.

  • Stayed: January 2011, travelled with family
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Thank Chris100260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 25 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. It is great to hear you and your family enjoyed your time here at URBN. What is so terrific about our hotel is that we are a great destination for romantic getaways, but we are also a perfect hotel for families as well. Be sure to drop by and stay with us again the next time you are in Shanghai!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Reviewed 10 January 2011

We really enjoyed our stay at Urban Hotel. We loved the hotel design, the cabon neutral concept, the interior decor, the food, the staff and the bars. it was a real treat and we hope to be back soon.

  • Stayed: January 2011, travelled as a couple
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Thank sara_collopy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 25 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. We are all very pleased you enjoyed everything about our hotel: from its design to the restaurant bars and staff. Although the temperature may be cold in Shanghai during this time, we try to keep our guests warm and cozy with our excellent services and amenities. See you in the Spring!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Reviewed 29 December 2010

I stayed at the URBN for 3 nights and found it to be as "cool" as any Standard or Ace hotels I have stayed in back in the US. The room design was innovative and the service definitely wasn't lacking for anything..

Go ahead and stay here if you are looking for something swanky/cool in Shanghai.

  • Stayed: December 2010, travelled on business
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Thank travvvelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 4 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. It is very flattering to be compared to such innovative and unique hotels like The Standard and Ace Hotels. Thank you so much! We are always striving to improve everything about URBN, from our service level to room design and concept. We hope you had a nice New Year's celebration while staying with us. All the best to you and your family for 2011!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Reviewed 29 December 2010

Unique setting, great staff, exceptional room design and ambiance....I always stay at URBN when in Shanghai. If you are wanting to get away from the generic hotel experience....URBN is it.

  • Stayed: December 2010, travelled on business
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Thank scott015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
URBNhotels, Guest Relations Manager at URBN Boutique Shanghai, responded to this reviewResponded 25 January 2011

Greetings from URBN Hotels Shanghai! Thank you for taking time to write a review of our hotel. Your kind words and praise are great motivational tools to keep our standards high for our guests. We feel that anyone can stay in a run-of-the-mill 300-room hotel and get little or no attention from a less than enthusiastic staff. This is why URBN is so unique from the rest: we want all our guests to feel pampered and well-taken care of, and any request is never too much or difficult for us. We are all very happy your experience at URBN was everything you expected. Thanks again!

Jonathan Ma
Guest Experience Manager
URBN Hotels Shanghai

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Additional Information about URBN Boutique Shanghai

Address: No.183 Jiaozhou Road, Jing'an District, Shanghai 200040, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#21 Luxury Hotel in Shanghai
#28 Business Hotel in Shanghai
#42 Romantic Hotel in Shanghai
#148 Best Value Hotel in Shanghai
Price Range: £120 - £515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — URBN Boutique Shanghai 4*
Number of rooms: 26
Official Description (provided by the hotel):
URBN Boutique Shanghai, the award-winning design-meets-sustainable boutique hotel, is ideally located in Shanghai's bustling downtown. A former warehouse, the redesigned hotel is located on a quiet tree-lined street in Jing'an District with an abundance of independent bars and cafes in the surrounding streets and is only minutes away from the commercial shopping district and subway lines 2 and 7. URBN Boutique Shanghai offers sleek rooms and suites over 4 floors with a blend of contemporary, minimalist aesthetics and modern day comforts such as the COCO-MAT Renewal Bed, free wifi, a DVD home theater unit, high-definition television, an in-room safe, a selection of New York fashion designer Jay Godfrey's paraben-free bathroom amenities, a well-stocked mini bar and one-of-a-kind artwork. The hotel also features a 24-hour gym and an on-property restaurant which serves a selection of cuisine with a wide selection of craft beers, artisanal cocktails, and wine in a casual atmosphere both inside and under the tented courtyard. ... more   less 
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Also Known As:
Urbn Hotel Shanghai

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