I was there in Sep 2011 (yes, I waited this long and still feel that I should comment about it) and spent some afternoons working from the room. It got extremely stuffy and hot and I realised the a/c has been switched off. Called the hotel reception about the heat and they sent a technician up to check the a/c. He came and obviously didn't know what the problem was and said that he would lower the temperature from the main unit.
After a while, the heat continued to build up and I called again. This time, I was told to open the windows to "let cool wind in" (there was hardly cool air, not to mention wind! and not to mention the noise from the highway downstairs). It then dawned on me that the a/c was not even switched on! When I refused to open the window, their next brilliant solution was to bring me a bucket of ice and a fan!!!??? They said that the central a/c was not turned on as business travellers are out if the hotel during that time and it was cool outside (it was an extremely sunny day and i could hardly breathe in the room! and I even waited for my husband to come back into the room and waited for him to complain to me before I made that call to the recep).
I found their excuses and lies unacceptable since the hotel room that was paid for definitely included a/c and it was obvious they knew right from the beginning that a/c was off. It was only after much insistence did they finally agree to turn it on and we could finally get to work.
Their staff definitely should be more forthright!
On a positive note, the room was great.
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- Also Known As:
- Parkview Hotel Shanghai