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“Road Hand at Large”
Review of Centerstone Inn

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Centerstone Inn
Ranked #21 of 35 Hotels in Tuscaloosa
Reviewed 17 March 2014

Being a construction worker I stay in many hotels all over the country; so, to give a review (this being my first) is saying a great deal considering I've been doing this for 30 years. Staying at the same hotel for nearly 5 months gives one an overview that most travelers do not get to experience. That being said I have gotten to know the owners, the management and the staff. When you check into the Centerstone Inn although you are a guest they somehow make you feel as if you are so much more. Chris, Brooke, Jay, Jeremy and Dexter are so welcoming that you forget you're in a hotel. They are professional and yet have an uncanny ability to make you feel like family. One of the other guest I spoke with told me that she and her husband had gone to almost every other hotel in the area in which she tested every mattress to have a good sleep: she chose Centerstone Inn and I agree 100%. So, to all my fellow travelers-don't waste your time hopefully expecting a good stay---just go where you know you will have a good one.

Room Tip: Don't settle on a regular room (although they are all great) upgrade to a suite because the pric...
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  • Stayed: March 2014, travelled on business
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Thank dave w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, Owner at Centerstone Inn, responded to this reviewResponded 25 March 2014

The entire team is gracious for not only this review but, your overall loyalty towards us. We do not know even without where to start as we all have grown together like a family over the past year! It has been wonderful to hear the feedback and it is quite true that we will deliver our utmost "Southern Hospitality".

As the hotel has gone through renovations our guests have been very cooperative and appreciative of all the wonderful upgrades from the granite, the new updated bedding, and the room paint. We are proud to be part of a great & safe area in Tuscaloosa located next door to a Cracker Barrel.

All our room attendants, guest service sales, General Manager (Chris Pearson), and Ownership are joyous to have the family oriented guests that we do have to keep making memorable experiences each time. The hotel too does offer Double Queen, Vimana King Suite, Single Queen, and ADA (American Disabilities Act) Compliant rooms for all our guests.

Our guests come from various places not only within The United States but, too internationally where it is a safe haven within Tuscaloosa from our target markets: families, sporting teams, business travelers, leisure travelers, mature market, and tours.

Our mission is to ensure that all our guests receive a hospitable stay along with that we strive to deliver the experience close by the core values of our ethics in which we want to provide a wonderful service with quality, consistency, and value- Rikesh K. Patel (Chief Operating Officer)

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114 - 120 of 149 reviews

Reviewed 13 March 2014 via mobile

First I will say the staff working at night when we showed up was helpful and polite. However, the place is run down and not taken carw of. The first room they out us in smelled so strong of frebreeze that you could taste it in your throat. They guy was polite and got us another room. The new room the shower curtain was broken, the beds throw comforters had stains, the window curtain was broken, trim in bathroom was missing as if door had been kicked in, the toilet paper got wet because shower curtain wouldn't stay closed, and the handicap rail was broken. Friendly customer service is the only reason I am giving this place a 2.

Stayed: March 2014, travelled with family
2  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, Owner at Centerstone Inn, responded to this reviewResponded 27 March 2014

Thank you all for staying with us and we do apologize for the inconvenience of the property. We have recently completed renovations at our hotel and that does include new bedding with top covers that are elaborately designed with our consumer in mind. Our rooms are sprayed with Eco-Friendly chemicals that are not harmful to our guests or the environment around us but, we were more than glad to move you all to another room.

At the time of being in another room we have taken out some framing for our granite installation. Our room attendants, maintenance, guest services, management, and ownership do apologize for the inconvenience and if you can email gm@centerstoneinntuscaloosa.com we will be more than glad to take care of any further issues along with that we would like to give you all a free night stay and show you all that we are a caring property that would like to do the right thing for all our guests.

Thank you for mentioning that our team has done a wonderful job for you all at the hotel property as they do strive to ensure that all our guests receive a hospitable stay and that we have a great work culture in which all our team members strive to be superstars within the hospitality industry.

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Reviewed 12 February 2014

Annual business trip from Atlanta to New Orleans and caught in winter weather. Found this jewel off the interstate. Everyone was warm and welcoming, place has had a facelift by courteous & attentive managers and owners. Security is top-notch, important when arriving late in the evening and unknown. Rooms were clean and staff was attentive and helpful whether it was late night staff or day. Arrived late so wanted peace and quiet and that is exactly what we got. Missed breakfast but Chris made sure we had fresh brewed coffee and breakfast. This will be a destination from now on.

Room Tip: We were facing the highway and children were down the hall. Room was extremely quiet. You can not g...
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  • Stayed: January 2014, travelled on business
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1  Thank Jenn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014

I was truly impressed with the hospitality shown to me during my stay at this hotel. Being away from home in the icy weather last night, it was particularly comforting to stay at a hotel with such caring and understanding staff. Of particular value to me was the young man at the front desk. JAY went above and beyond to make sure I was comfortable and had everything I needed. Because of his courtesy, I will definitely recommend this hotel to others.

  • Stayed: January 2014, travelled solo
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2  Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, Owner at Centerstone Inn, responded to this reviewResponded 30 January 2014

At the Centerstone Inn & Suites Tuscaloosa all our employees are very charming and have an overall aura of ultimate southern hospitality. Room attendants, guest services, and management are extremely proud that you all were able to stay with us during the ice storm in which we did have a full house of guests. It does bring us much joy to be accommodating and overall it is very rewarding to have a review such as this because it does show that our hotel operations are in sync with our high level of service and standards. We are extremely proud with Jay's attention to detail on serving you and your family at the property.

Room attendants, guest services, management, and ownership do wish you all a safe trip back home and do look forward to your return. The hotel property is going through a renovation in which when you all are back in the Tuscaloosa area there will be more surprises and updates to come!

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Reviewed 25 January 2014

I just want say this place rocks. My husband and I are very impressed. We travel so much do to his job, and this place makes you feel right at home. All of the front desk staff are very pleasant. (Rakethia, Chris, Jay and the rest..). Rakeithia has some of the best customer service skills I have ever seen. She rocks!!! There is a full free breakfast every morning. Laundry on site and much more. The housekeeping girls are so friendly and will go above and beyond to help in anyway they can!!!! Vicky and all the girls are awesome. I absolutely love this place. The rooms are nice and big, AND very very clean. Thumbs up to Centerstone Inn....

  • Stayed: January 2014, travelled on business
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1  Thank haire83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, General Manager at Centerstone Inn, responded to this reviewResponded 30 January 2014

Outstanding review! All our team (Together Everyone Achieves More) members are extremely excited about the review along with the overall positivity. Here at the Centerstone Inn & Suites Tuscaloosa we do strive for total excellence as we are very service oriented. Our guest services and room attendants do have a performance in which we are geared to go above and beyond guest's expectations.

It is definitely our mission to ensure a hospitable stay and here at the hotel we aim to have
"Heads in Beds". We really appreciate you all giving us a review along with mentioning certain staff members that you remember. We look forward to having you all back when in the Tuscaloosa area and now as the Centerstone family!

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Reviewed 2 January 2014 via mobile

My Mom and I were passing through on our way back home in Atlanta, Georgia when we discovered The Centerstone Inn, After a great Christmas with my brother, we decided to stay at the hotel for a few days passing through, Chris the General Manager is absolutely charming and I like him for his ability to keep a guest very happy, Jay just kept it real, and we all like that! My Mom liked him a lot for his kindness and ability to hold down a great conversation! On to Renee, whom tried to find me and Moma food after midnight and with no car it was a dead end! But not for long, I asked for a simple glass of milk and got the works! Sausage, Buttered Bread! Yogurt, wonderful muffins and all the juice and milk Moma and I needed, So guys and girls if your passing through, tired and need sleep or here on business, Call and book a room with The Centerstone Inn.

You will get a good and great rate, but most importantly you will have a friend in the staff at The Centerstone Inn,

This is a hotel that I feel larger cities need to have,;) thanks Renee for that Sausage stacked sandwich for an early breakfast!


Kind regards,

Lenny and Melody (Moma)

Stayed: January 2014
2  Thank Forreal34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, Owner at Centerstone Inn, responded to this reviewResponded 5 January 2014

Marvelous review we all here at the Centerstone Inn Tuscaloosa are proud that we were able to accommodate you and your mother. Along with that we are thankful for the honesty in your review as all our staff members from room attendants, guest service sales, and management do have an ultimate mission to ensure that we will continue to provide outstanding customer service to all our guests.

The team were all glad to accommodate you and your family during the Christmas time as we did have many families stay with us this year. Brooke, Renee, Jay, and Rekeithia do a wonderful service to all our guests along with General Manager Chris Pearson is delighted with the review. We do have a HOT breakfast complimentary to our guests, Wi-Fi access (free), and are 100 % non-smoking hotel property.

At the hotel property we do have many tours, groups, families, sporting teams, and international travel come to the Centerstone Inn as the hotel is close by The University of Alabama, Mercedes Benz, Cobb Theatres, Cracker Barrell, and within 7 minute driving distance to Downtown Tuscaloosa.

Look forward to hosting you all again at the property and have a Happy New Year!

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Reviewed 4 December 2013

We were on a trip during Thanksgiving weekend and in need for a stop at night. We arrived at 11:30 PM and we were friendly welcome by a charming young lady.
Hotel is clean and quiet despite the fact that is is currently being remodeled.
Breakfast is awesome with everything you need for a good start in the morning.

  • Stayed: November 2013, travelled with family
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1  Thank ackbhar69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rikesh P, Owner at Centerstone Inn, responded to this reviewResponded 5 December 2013

Kudos on the review! It is absolutely true that we value the families that do come stay with us at the hotel property and as we always continuously improve on our service along with hotel accommodations we are very thankful for addressing our upgrades to the hotel property and that of our service that we did provide. We hope that you all did have a wonderful Thanksgiving and the rest of the holidays.

We do feature a complimentary yes, FREE HOT breakfast to all our guests at the hotel which does include: hot fresh waffles, cereal choices, milk, yogurt, eggs, sausage, apple/orange juice, muffins, special blend coffee, and several bread choices.

It was an absolute honor to have you all as our guests and we will be looking forward to your return!

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Additional Information about Centerstone Inn

Address: 4700 Doris Pate Dr, Tuscaloosa, AL 35405-3599 (Formerly Comfort Inn)
Region: United States > Alabama > Tuscaloosa
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Tuscaloosa
#10 Business Hotel in Tuscaloosa
Price Range: £50 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Centerstone Inn 2.5*
Number of rooms: 57
Official Description (provided by the hotel):
Centerstone Inn & Suites is located less than 15 minutes away from The University of Alabama, and next door to Cracker Barrel restaurant off of exit 76 in Tuscaloosa. We do have a free full HOT breakfast in the mornings, on-site staff 24 hours a day throughout the year, interior room hotel, recently renovated, flat panel TVs, micro/fridge, hairdryer, and complimentary Wi-Fi. Also, the hotel does offer extended stay options for those that are staying in the Tuscaloosa area for longer periods of time. Our target markets consist of are families, business travelers, leisure, and visitors to the Tuscaloosa area. ... more   less 
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Also Known As:
Comfort Inn Tuscaloosa
Tuscaloosa Comfort Inn

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