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“overpriced”

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Hilton Garden Inn Tuscaloosa
Ranked #9 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Reviewed 18 February 2013

Price point was way off considering the room, and amenities provided. The staff was friendly, the room was clean, but feel the rate should be about 1/2 in order to compare with other hotels. Have not stayed at other rooms in the area, but through nationwide business travel was expecting a little something extra for the rate we were paying. In addition, was expecting breakfast to be included but it was not. $10 for juice and a bowl of cereal?

  • Stayed: February 2013, travelled as a couple
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2  Thank aublutiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 20 March 2013

Thank you so much for your recent review. I appreciate your taking time to write a review of your recent stay at our hotel. I was delighted to read that you found our staff to be hospitable. Our main priority is for all our guests to feel welcome. I do however understand that you were unhappy with some of the charges. I apologize if the charges were not clear when you booked the room. We strive to personalize each guest's experience and keep costs affordable in doing so.

Again, I apologize for any inconvenience you might have gone through and hope that next time you are in town, you decide to say with us. Thank you for your review.

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392 - 398 of 444 reviews

Reviewed 25 January 2013 via mobile

Nice rooms, great breakfast , nice little bar ...bar food is very tasty ... Newest gym equipment ...friendly staff ... I always come back here ...great location to the highways, and next to the movie theatre ..

  • Stayed: January 2013
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2  Thank Jenstheami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traveler1Tampa, Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 29 January 2013

 Your complimentary review of our hotel the Hilton Garden Inn Tuscaloosa is much appreciated! Hopefully, we'll have the opportunity to host you again soon.

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Reviewed 28 October 2012

I've stayed here many times over the past year, this place is very consistent--friendly, comfortable, clean, accomodating. The desk staff is patrticulary good--I do a lot of business travel, these folks are exellent, morning noon and night.

  • Stayed: October 2012, travelled on business
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1  Thank mike s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2012

I love the Hilton Garden Inn and try to stay at it wherever I travel. However, I will now closely review Trip Advisor comments before I book at one again. I experienced 2 different rooms in this Hilton Garden Inn and neither one was clean. The first had hair all over the shower and smelled musty, so I requested a new room. The second room was worse than the first. The counters and desk had not been cleaned: I found a used braces/hair band on the desk. The floor around the toilet had hairs all over it, and the toilet seat itself had blood on it. The shower was again covered in hairs. I have honestly never stayed in a place this bad. They told me they had no other rooms and the sheets appeared clean, so - it being 11 pm and all the other hotels in town being booked - I had no choice but to sleep there. I treated the restroom as a public restroom and woke at 6 am, got in my car without a shower, and left. I explained my situation to the front desk and they comped my room, saying that they had been without a housekeeping manager for months and thus acknowledged that they had some problems. I absolutely would not stay here again.

Room Tip: Don't choose a room here -- at least not until they get a new housekeeping staff.
See more room tips
  • Stayed: October 2012, travelled on business
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1  Thank 905Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGITuscaloosa, General Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 16 October 2012

Dear 905Traveler,

Thank you for your feedback regarding your stay at our property. Please allow me to apologize for the issues you experienced regarding the cleanliness of our rooms. Keeping our guest rooms clean is of the utmost importance to us, and I am sorry that your room was not up to our standards. I would love to have another opportunity to show you the level of service and cleanliness we pride ourselves on. Thank you again for bringing these issues to our attention, and I hope that we have the opportunity to serve you again in the future.

Kind Regards,

John Henderson
General Manager

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Reviewed 8 October 2012

As you can read in my earlier review, my first experience at the HGI-Tuscaloosa was not up to par. However, everyone deserves a second chance. This time around our stay was great. The hotel is nicely located with quick and easy access to both campus and the downtown area. We ended up having to change rooms due to excessive neighbor noise, but the front desk staff quickly found us a new corner room and the rest of the weekend was noise free! Rooms are nicely sized. Hotel is relatively up-to-date, but could use some carpet cleaning and a fresh coat of paint in the hallways!

The ladies who run the breakfast area are one of the HGI's best assets. Fantastic and friendly service. Breakfast cooked to order. Area is VERY neat, clean and well organized. I Highly recommend the Ham&Cheese omelet. One of the best I've had!!!!!

  • Stayed: October 2012, travelled with family
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Thank TravlinMan_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGITuscaloosa, General Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 9 October 2012

Dear TravlinMan_12,

Thank you for taking the time to review our property again! I greatly appreciate you giving us another opportunity to serve you, and regret that your first stay was not a good experience. As you said, our breakfast is always a guest favorite and I'll be sure to pass along the compliments to the chef! We look forward to serving you again soon! Thank you again, and have a great day.

Kind regards,

John Henderson
General Manager

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Reviewed 15 September 2012

The Hilton Garden Inn in Tuscaloosa, I thought would be nice to stay at for a concert i was in town for, but when i arrived to my room 526, it seemed ok. Until i took a shower the shower head had some build up on it and my shower curtain was barly hanging. It looked liked they patched it up so it could make it for another decade. The lobby was only thing i seen that was nice and looked like it should be in a nice hotel.

  • Stayed: September 2012
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Thank Fransa3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGITuscaloosa, General Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 25 September 2012

Dear Fransa3,

Thank you for choosing to stay with us while in town for your concert and for sharing your feedback in regards to the shower curtain in your restroom. I've worked with maintenance to replace the curtain, however I apologize that it wasn't replaced sooner. Thank you again for your review and I invite you to stay with us the next time you return to the area.

Kind Regards,
John Henderson
General Manager

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Reviewed 13 September 2012

Starting from check-in it was a pleasant experience. The desk staff were efficient and pleasant. The room was clean, and the only "issue" with the room itself was that the blackout curtains didn't close (see photo - first time EVER seeing this design). Being several floors up, someone walking by and seeing in wasn't a concern. My concern was how bright it was from the parking lot lights and sign from the adjacent hotel. I did however, manage to "fix" the problem (see photo).
Breakfast was good and there was plenty of seating.
As this was only an overnight stay, I didn't use any of the other facilities and cannot comment on them.
I'll stay here again if in Tuscaloosa overnight or several days again.

  • Stayed: September 2012, travelled on business
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1  Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGITuscaloosa, General Manager at Hilton Garden Inn Tuscaloosa, responded to this reviewResponded 25 September 2012

Dear Robert B,

Thank you for your kind words about our property! We appreciate our guests' reviews, and look very forward to serving you on future game days! We do have very unique window treatments, however on any future stays we would be more than happy to assist you in closing the blackout curtains so you have have a more restful night's sleep. Thank you again, and we look forward to serving you again soon!

Kind Regards,
John Henderson
General Manager

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Additional Information about Hilton Garden Inn Tuscaloosa

Address: 800 Hollywood Blvd, Tuscaloosa, AL 35405-6224
Phone Number:
Region: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tuscaloosa
#6 Family Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
Price Range: £86 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Tuscaloosa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
Hilton Tuscaloosa

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