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“Great Experience” 5 of 5 bubbles
Review of Hilton Garden Inn Tuscaloosa

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Hilton Garden Inn Tuscaloosa
Ranked #8 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Mobile, United States
2 reviews
“Great Experience”
5 of 5 bubbles Reviewed 23 April 2014

I'm so glad that I chose the Hilton Garden Inn of Tuscaloosa to stay in. The lobby is very bright and greeting. The staff was super nice at check in. My room was clean and fresh! The breakfast was great as well! They even gave me a call when shoes we're left in the room after check out.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 29 April 2014
We are glad to read you had a good experience while here at the Hilton Garden Inn Tuscaloosa. Thank you for such a nice review and we hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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366 reviews from our community

Traveller rating
    186
    79
    57
    24
    20
See reviews for
158
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
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  • German first
  • Spanish first
  • Any
English first
Nashville, United States
1 review
3 of 5 bubbles Reviewed 15 April 2014

The staff at this Hilton Garden Inn are quite good. I was greeted warmly and checked in with no problems very quickly. A grumpy businessman was also checking in next to me, yet the young lady assisting him in was as cheerful as could be. The hotel is clean with minor housekeeping issues (buzzing refrigerator, missing toilet paper). The complimentary shuttle is a clean, comfortable mini sized tour bus, and will take you anywhere in a two mile radius which is great for getting down Broadway Street to the music scene, or to campus only 4 blocks away. Our room cost was much higher than expected, and it seems impossible to find a room on their website at the starting rates advertised on all the booking websites. Paid $224/night for 2 nights, plus 15% or more in taxes, plus $25/day for valet parking ($22 for self parking in their structure). We stayed in an identical HGI room just two days earlier in another city and paid $159 per night (which was also higher than expected for the market). Total cost of our two night stay in Nashville was $617 in April, which included room charges, taxes, breakfast for two, two beers in the bar, and two nights of valet parking. I think a fairer room charge should have been $159 to $179, as all HGI's seem to be quite tight on space so the higher price doesn't seem justified.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 21 April 2014
Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. However, in your case it appears we failed to meet expectations, and for that I am truly sorry. We glad you found our staff friendly. Thank you for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 8 April 2014

I was planning my first college visit to the University of Alabama. Located about 5 minute drive to campus right off the main highway. I lhave stayed at other Hilton Garden Inns, and always find them dependable. I was greeted by very polite, knowlegable front desk staff. Check in was simple and I was in my room within 5 minutes. Very clean room. Nice size bathroom, with nice bath products. Internet access was very easy from the room. Would stay here every visit.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Colleen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 14 April 2014
Thanks for taking the time to write a review about your recent stay at our hotel the Hilton Garden Inn Tuscaloosal. I’m happy to read from your review that you enjoyed your stay at our hotel. I was especially glad to read that you had a speedy and efficient check-in. Our main concern is for all our guests to have a welcoming stay and I am thrilled that we were able to make your stay enjoyable. Thank you very much for your business and I do hope that next time you are in town, you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 April 2014

Stayed here for a U of A game and had a great time. Hotel is close to campus but not next door. There are a bunch of things to do in this area of the hotel: movies, shops, etc. Great staff!! Very helpful!!

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dsdocu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 8 April 2014
We are happy you had a good visit for the U of A game and that you think our hotel the Hilton Garden Inn Tuscaloosa is nice and that our staff is great and helpful, We look forward to your next visit. Thank You !
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Indianapolis, United States
1 review
4 of 5 bubbles Reviewed 6 April 2014

We are from Indiana and have family in Tuscaloosa, and they have family in Georgia too. We all needed to get together to celebrate our mutual newest family member. Everyone who doesn't live in Tuscaloosa stayed at the Hilton Garden Inn. The attentiveness in service over the top. The rooms were wonderful, the pubic areas were clean and well stocked, the amenities looked welcoming. If we'd had more time I'm sure we would have used more than just the great breakfast offered. The small part of the lobby that wasn't renovated did not affect our pleasant stay, or "offend thine eye."

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 7 April 2014
Thank you for stating that our hotel the Hilton Garden Inn Tuscaloosa was over the top for you and all your family member. Your great review is highly appreciated and we hope to be seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
199 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 21 March 2014

The Hotel is under going renovation which hopefully will bring the rooms up to date. The staff was extremely helpful and went out of there way to see that our stay was agreeable. Pool was nice and breakfast was above average. It is located in a very congested area and depending on how one comes and the timing of traffic lights it can be a pain. Not sure I would stay here again. Outback only chain within easy driving. Compared to other Garden Inns way over priced.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank disgusted012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 24 March 2014
Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and extensive facilities. We are happy to read how much good you have to say about our staff and appreciate that. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuscaloosa, United States
1 review
3 of 5 bubbles Reviewed 21 March 2014

The staff, restaurant, and bar area are great. They were under construction during my stay so there was some hassle getting around the lobby and checking in while they were tiling the floor. Also, a lot of dust and weird odors from the construction. I can see past all that because the rest of the staff made up for it. I also loved having a Keurig K-cup brewer in the room. The problem with this hotel is the rooms. They were not very clean and the bathroom was atrocious. There were rust spots worn into the bottom of the tub, the shower curtain was ripped, discolored and dingy. Also, there were short hair clippings on the floor from the previous guest that was obviously not cleaned up. It was really quite disgusting.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Tuscaloosa, responded to this review, 28 March 2014
I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Tuscaloosa

Property: Hilton Garden Inn Tuscaloosa
Address: 800 Hollywood Blvd, Tuscaloosa, AL 35405-6224
Phone Number:
Region: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Tuscaloosa
#7 Business Hotel in Tuscaloosa
#7 Family Hotel in Tuscaloosa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Tuscaloosa 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Hilton Garden Inn Tuscaloosa Hotel Tuscaloosa
Hilton Tuscaloosa

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