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“Very good campus hotel”
Review of Hotel Capstone

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Hotel Capstone
Ranked #5 of 35 Hotels in Tuscaloosa
Certificate of Excellence
Anniston, Alabama
Level 5 Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Very good campus hotel”
Reviewed 9 January 2014

If you have a reason to visit the University of Alabama, look no further than the Hotel Capstone.
Super friendly staff, clean rooms, and the location is ideal. Next to the Bryant Conference Center, across the street from the Coleman Coliseum, right down Paul Bryant drive to Bryant-Denny stadium. This place is a no-brainer.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank russd66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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307 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Level 6 Contributor
111 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 December 2013 via mobile

The hotel has experienced many upgrades since our last stay here. The bathrooms are modern and updated, but small. The staff is very friendly and eager to please. There are still some updating needed to the hotel, but overall it is very nice. Great place to stay when at The University of Alabama. Be sure to visit the Coach Paul "Bear" Bryant Museum next door.

Stayed November 2013, travelled with family
Helpful?
1 Thank Hal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, TN
Level 5 Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 November 2013

We were attending an exhibit and program at the University of Alabama honoring Dr. Luther Terry, the Surgeon General who's advisory committee issued the now famous report on smoking and health back in 1964. We were put up in the Capstone on the campus of the University as it was close to where the exhibit was housed. This is an older hotel, I think someone said it was originally the Sheraton Four Points. Its obviously gone thru some renovations and according to an older couple we met who have been coming there for years, they have done a really nice job on the large open lobby. We could also tell the rooms, at least the bath room had been renovated because the shower was obviously new as was the bath room sink -- very modern looking. The hotel room itself was pretty standard in terms of furnishings, size and such and was decently appointed. The rooms also appeared to be clean and well maintained -- at least our room was.

The staff was very friendly and helpful, especially the front desk and George the hotel shuttle driver. Great staff service all around.

The one drawback to this particular hotel is that the onsite restaurant does not have a very large menu and for the time we were there we saw very few people in it either for breakfast or dinner. Never a good sign. Unfortunately, being that the hotel is in the middle of the U of A, you have to drive off campus in order to get to a decent restaurant.

On a more positive note, the hotel does have a shuttle, which we used to go back and forth to the exhibit program -- which was very convenient. I don't know if they provide service to off campus locations or not.

All in all we thought this was a very nice hotel and would recommend it to anyone, especially if they are attending a function on the university campus. Because we were guests of the University our stay at the hotel was free, so I don't know if the room rate is considered good or not for that area.

  • Stayed November 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don_Chattanooga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond, Virginia, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 November 2013

This is the second time that I have stayed at this Hotel. The room was always clean, and the staff very friendly. Located a very short distance from the University. The most reasonable Hotel in Tuscaloosa. Katherine, the evening desk clerk went out of her way to be sure that our room was correct. The Hotel is undergoing renovation by the new owner, so it will only be getting better.

Room Tip: Be sure to ask for a non smoking room. They have both.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Mississippi
2 reviews
Reviewed 4 November 2013

The front desk staff were very friendly, courteous and helpful. The housekeepers were very friendly as well. The hotel is centrally located on the campus of the Univ of Alabama. The hotel room was clean, comfortable and well furnished. The only modification needed in the rooms are more outlets; not enough outlets to plug in multiple devices.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngieBW23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry C, General Manager at Hotel Capstone, responded to this review, 5 November 2013
We thank this guest for the kind review and for the suggestions regarding electrical outlets. We will consider opportunities for additional outlets as we prepare our budget for capital projects next year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level 6 Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 November 2013

Stayed for the Holiday Break to visit family attending UA. Rooms very comfortable and clean. Love the bathrooms, but they are small. Can you put the door on the outside? Great having fruited water in the lobby as well as the morning coffee. Would suggest a couple of benches outside of either the front or back doors. Staff outstanding. Checkin and Checkout was a breeze. Staff always polite, efficient and friendly, with a how can I help you attitude. Love Joe, the Maintenance Worker - he's the best! Most of all thanks for the great staff at Legend's - Michelle, Jake, Jamel and Kennedy. They are fabulous.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AUA11_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry C, General Manager at Hotel Capstone, responded to this review, 5 November 2013
We thank this guest for their kind review and for their suggestions. We did consider putting the bathroom doors on the outside of the bathroom but were not able to suitably engineer such during the renovation project. Thank you for mentioning so many of our staff by name. We will see to it that they are properly recognized for outstanding service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level 6 Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 November 2013 via mobile

Can't believe that this hotel is as dirty as it is. The air vent is filthy and probably hasn't been cleaned in years. The plugs or lack there of are ridiculous. I feel certain that the daisy chain method is against fire codes. If I had to choose again, I'd go somewhere else.

Stayed November 2013, travelled on business
Helpful?
Thank lsullivan68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barry C, General Manager at Hotel Capstone, responded to this review, 5 November 2013
We thank this guest for their review, and we are very disappointed that this guest's experience was not up to our standards or theirs. We are reaching out to them so that we may try to make amends for their dissatisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Capstone

Property: Hotel Capstone
Address: 320 Bryant Drive, Tuscaloosa, AL 35401
Region: United States > Alabama > Tuscaloosa
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Tuscaloosa
#5 Business Hotel in Tuscaloosa
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Capstone 3*
Number of rooms: 150
Official Description (provided by the hotel):
Located on the historic University of Alabama campus, Hotel Capstone is your best lodging choice for campus visits, business trips, reunions, and weekend getaways in Tuscaloosa. Our full-service hotel also offers a beautiful venue for meetings and catered events of all kinds. Whether you’re traveling for business or pleasure, seeking convenience or comfort, location or amenities, Hotel Capstone has it all. We’ll welcome you in and treat you to the genuine Southern hospitality our region’s known for. ... more   less 
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Also Known As:
Four Points Tuscaloosa
Tuscaloosa Four Points
Capstone Hotel Tuscaloosa

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