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“Cold service, cold feeling upon receipt of credit card bill”
2 of 5 bubbles Review of Hotel Mango

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Hotel Mango
Ranked #15 of 29 Hotels in Alajuela
Prescott, Arizona
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Cold service, cold feeling upon receipt of credit card bill”
2 of 5 bubbles Reviewed 26 July 2008

We arrived to an alarmingly higher rate than quoted. The person at the front counter was LESS THAN FRIENDLY. When asked for information or directions, acted bothered. The restaurant was impolite and slow to serve a lone diner! The rooms are ordinary, with very hard beds. In 2002 this was one of my favorite places to stay, in 2008 you should look elsewhere. The final straw was the DOUBLE bill on my credit card that I am in dispute on (and I did not pay for the rooms, my companion did!) Be careful, be open to other options. The shuttle and location or convenient, but many places offer this service, and other services with a smile. Check for something else!

  • Liked — clean, location, shuttle
  • Disliked — unfriendly staff, COLDpool, billing errors
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CGENGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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65 reviews from our community

Traveller rating
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    12
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18
29
5
1
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brockville, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 22 June 2008

I stayed in this very nice hotel in March of 07 for 2 nights while waiting for a flight to Columbia and was pleased with everything until I checked my vise statement on line 3 weeks later and discovered that they had billed me twice,2 weeks apart for the same room.I phoned and wrote them via e-mail explaining the problem and got no response. At first I guessed poor management,but later I believe it is standard operating practice. Beware.Visa did cancel the bill when advised of the problem.

  • Liked — location
  • Disliked — very poor response to problem solving
  • Stayed March 2007, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Jimplumb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Alajuela hotels

California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 14 May 2008

Hotel Mango charged my CC prior to arrival and then when I arrived forced me to pay again. I informed the clerk that I had already paid but he would not give us a room unless we paid again. I have since tried to contact the manager multiple times via phone and email and have been ignored every time. The hotel itself is ugly, loud, and unclean. I highly recommend staying at the Hampton Inn next door.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank tricktraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh,NC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 8 April 2008

This hotel is located directly under the airport runway, and right next to a major highway. Do not expect a quiet night.
Rooms are sparse but clean. Bathroom smelled of septic gas, and developed a water leak from ceiling overnight, soaking everything. Beds HARD. Noise transmits from room to room, and along the hallways, so take ear plugs.
Nice restaurant, and small pool.

  • Liked — Restaurant
  • Disliked — Noise
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank DerekBooton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Mango

Property: Hotel Mango
Address: 500 m east from Juan Santamaria International Airport, Alajuela, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Hotel Style:
Ranked #15 of 29 Hotels in Alajuela
Price Range (Based on Average Rates): £
Number of rooms: 49
Reservation Options:
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Also Known As:
Mango Hotel Alajuela
Hotel Mango Costa Rica/Alajuela

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