On March 30th, 2008, I stayed for one night at the Hotel Mango located by Juan Santamaria International Airport in San Jose, Costa Rica before catching a flight to Miami early the next day.
Hotel Mango charged me 461,100.00 CRC or $955.55 USD rather than 46,110.00 CRC or $95.55 for one night!!
I did not catch the extra zeros added to the cost of the room when I signed the charge slip. When I received my American Express bill, I promptly called and emailed Hotel Mango four times to address this over billing issue. My calls however went unanswered as did my numerous emails. I began to worry that there was fraudulent activity when the Hotel Mango customer service representatives did not answer my calls or my emails.
I opened a fraud claim with American Express and they informed me that the hotel claims that I called in advance to make a reservation for 10 days but only stayed for one night so they didn't refund my money. Hotel Mango also forged the words "10 nights" on the reservation slip next to my name. I am currently fighting this charge with my credit card company.
Please be advised that this hotel will not hesitate to rip you off, not just for one night, but for as many nights as they can get away with.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Hotel Mango reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mango Hotel Alajuela
- Hotel Mango Costa Rica/Alajuela