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“Agree with previous review - "Did we stay at the same Hotel Berlor?"”
2 of 5 bubbles Review of Berlor Airport Inn

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Berlor Airport Inn
Ranked #17 of 29 Hotels in Alajuela
Maracaibo, Venezuela
Level Contributor
313 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
“Agree with previous review - "Did we stay at the same Hotel Berlor?"”
2 of 5 bubbles Reviewed 13 July 2013

We just needed a place to stay the night before we flew out of San Jose and this place served its purpose. However, if we go to Costa Rica in the future we will stay at a different hotel! I have stayed at many, many cheap hotels and hostels but this was one of the worst because it was VERY MISREPRESENTED ON THE WEBSITE.... the info and photos on Trip Advisor and the hotel website did not match our experience at all. On their website the rooms have white tile floors, flat screen TVs, and brightly painted walls. We got 2 dingy, old, and tiny rooms so we were shocked to say the least.

Pros - close to airport, free shuttle service that was prompt, staff spoke English, a/c works

Cons - Our rooms (2 of them) looked nothing like the rooms on their website. There was old, dirty wall to wall carpet, saggy beds, and questionable, ill-fitting bedding. The bathroom in one of the rooms was very dark with just a single dim lightbulb. The walls and doors are paper-thin so you can hear everything happening in the hallway and other rooms. The rooms were also very small and there was hardly room to put our luggage. The TVs were not flat screens.... that's not important to us personally but since they advertised photos of rooms with flat screen TVs on their website I feel I should mention it.

All in all the price was the best we could find for a decent place to rest. We were only there for a few hours and if you're doing the same you might not mind the questionable conditions since the cost is ok. I don't know if some rooms in the hotel have been renovated while others were not, but beware that you may get a room that does not look like the ones pictured online.

  • Stayed July 2013, travelled with friends
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Helpful?
2 Thank daisy21988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berlorair, Manager at Berlor Airport Inn, responded to this review, 24 July 2013
Dear daisy21988
Thank you for staying at Airport Hotel Berlor, your opinion is very important for us, so we can improve our service in order to satisfy the needings of our guest,I see you are unsatisfied with our service. I understand that you don't get the service that you expected from us, that's why as well you mentioned in your review, we have rooms with carpet and some with tiles and also there rooms with flat screen tv, also I want to mention that daily we clean deeply all our rooms in order to avoid any complaint from our guest and keep the cleanliness,
Rooms are designated since the moment our guest make the reservation, however if the guest is not satisfied, at the arrival and if we have room availables, we can modify it into another room,the day you stayed at the hotel you didn't show any complaint about the service, so we considered that everything was ok. Pictures were taken recently and up loaded in a original format. Once again I want to say thank you for staying in our hotel and we take seriously your opinion in order to improve our quality
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252 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Bocas del Toro, Panama
2 reviews
3 of 5 bubbles Reviewed 12 July 2013

This hotel is priced right and convenient. Very Clean, secure and close to SJO International airport. Not a vacation hotel but very easy for 1st day in or last day out of San Jose. Free phone calls, computer, wifi and ride to and from the airport.

  • Stayed June 2013, travelled solo
    • Value
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Helpful?
Thank deniseinbocas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berlorair, Manager at Berlor Airport Inn, responded to this review, 24 July 2013
Dear deniseinbocas,
We would like to thank you for share your opinion with other travellers, and let you know how important is your opinion for us,we hope you feel welcome anytime you want to visit Costa Rica and we are so glad about the perspective that you have about our hotel. :)
Lester Luquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monterey, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 July 2013

The employees at hotel Berlor are awesome! We would not have a had such a great experience without them. They were happy to help us in any situation whether it was setting up tours, recommending a restaurant, or planning our travel transportation. Thank you hotel Berlor for such a warm welcome to Costa Rica!

  • Stayed June 2013, travelled with friends
    • Value
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Review collected in partnership with this hotel

Helpful?
1 Thank Ellasty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berlorair, Gerente at Berlor Airport Inn, responded to this review, 24 July 2013
Our guest are the most important for us and we consider that is our responsibility to advice them about anything they need while they stay in our hotel, We hope you enjoyed your staying in Airport Hotel Berlor and your time in Costa Rica. we really loved to help you with any request or information you had in those days you were with us, If you have any question or you wish to comeback to Costa Rica don't forget to visit us.
Kind regards from Silvia, Lester, Adolfo & Jeshua :)

Lester Luquez C
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 12 June 2013

Arrived quite late and tired before flying out early in the morning. It took ages for the manager to check me-in even though I was the only person around. The single room was very small, there was almost no space where to put a suitcase without walking over it. The room was rather depressing, and with a quite worn out furniture, especially the bed. Also, the fake 'window' to the hallway from which you could spy at the reception desk, was a weird addition. The only motivation to stay there was the close proximity to the airport and a free shuttle. It is worth the money if you just need a place for couple of hours of sleep before flying out, but I would not recommend it for a longer stay.

  • Stayed June 2013, travelled solo
    • Value
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Helpful?
2 Thank nakemiiin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Alajuela hotels

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 7 June 2013

The room was overpriced, uncomfortable, and very disappointing compared to the rest of our trip. The hotel description and reviews didn't match the experience at all. This hotel might have been nice at one time, but there is really nothing to recommend it now. We would have left if it had been possible to cancel the reservation.

The room had a funny smell, and was very dimly lit, although not quite dim enough to hide the stains in the poorly-laid carpeting, which must have been hiding the tile shown in a picture, which looks like the same room, on the Booking website. When I asked for more light, I was given another small lamp, which was taken from another room. The hall light wasn't working either, though, so I asked if there was another room available. At first, I was told that the other rooms were all booked, but then the clerk did show me another similarly sized room, but it was just as dimly lit, with the same funny smell, in the same unlit hallway as the first room.

The pool garden was still gorgeous, and there was an enormous, brand new flat-screen tv in the room, which seemed out of place in the otherwise seedy hotel. The mattress looked new, but felt sort of slickly-gross, with no mattress pad or any other layer, under the very thin sheet. The air-conditioning worked very well and did help to dry our clothes overnight. Someone also did hunt down some fresh mangoes for my sister.

The staff seemed very nice, but understood surprisingly little English for the hospitality industry, and they all gave inconsistent explanations for the hotel's shortcomings.

I picked this hotel because it offered laundry service, which we desperately needed after a week in the rainforest, during rainy season, but there was no laundry actually available. I was told that it was just because they were out of soap, but then, after we returned from the grocery store with detergent, it was because the person who had the key wasn't there.

The restaurant was also closed (on a Sunday, although the website said that it was open every day but Tuesday). We were told by one person that it was closed because it was the chef's only day off, and by another that it was because a previous guest had stolen all the food from the kitchen. (The person with the only key to the laundry room had been at court all day, dealing with the food theft.)

The hotel is in a sketchy neighborhood, so being sent down the road to find an open bar in which to eat was annoying. (When we returned, they told us that they would have ordered us a pizza.)

Room Tip: Stay in a different hotel.
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  • Stayed June 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank amanda2nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carson City, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

arrived late. manager suggested that i return rental car and have them bring me back to the hotel and they would shuttle me to the airport in the morning after breakfast. My granddaughter called to see if i had arrived ok earlier. the manager called her when i arrived so that she would not worry about me. they had breakfast for me in the morning and shuttled me to the airport in plenty of time to catch my flight. I had a very good and friendly experience at the hotel.

  • Stayed April 2013, travelled solo
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Review collected in partnership with this hotel

Helpful?
2 Thank Kathiez9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berlorair, Gerente at Berlor Airport Inn, responded to this review, 29 January 2014
Dear Kathiez9

I will take a personal spot to answer this review not like a worker but like a friend, beyond to provide a service, we feel acommintment to make our customers feel good and safe and give them a good service. And you are not the exception, therefore we want to thank you for having this perception of that, I apoligize for not answer your review before, but I still have a fresh reminder in my mind of your presence in our hotel, thank your valuable opinion and in a friendly manner we would love to see you again and we also want to let you know that you are always welcome here,
PD. Tell your granddaughter that we will take special care of you, by the same way that we treat you in your first visit to the hotel

Kind regards

Lester Luquez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cancun, Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 April 2013

The Room was ok and close to the Airport.The staff was exelent the girls made nice breafast every day. The owners are a nice cupple very helpfull and the showd me some nice places inthe area. It was not a good time because the street was in repare and hard to wolk around, but the neberhood was save.

  • Stayed June 2012, travelled solo
    • Value
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Review collected in partnership with this hotel

Helpful?
1 Thank Dra-Christina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
berlorair, Gerente at Berlor Airport Inn, responded to this review, 29 January 2014
Dear Dra: Christina.

The time has passed since you stayed at Airport Hotel Berlor and we apologize for taking so long to answers to your comment, however we want to mention our gratitude for choosing Airport Hotel Berlor during your visit in Costa Rica, Also I want to let you know the road has been fixed and the place looks nice and safe, so next time you visit costa rica you will see a different perspective of the areat. we still keep the same amenities included in the room rate and we always keep working in provide a personalized service,
Remember that you are always very welcome at our hotel and our staff is always ready to take care of you.

Kind regards

Lester Luquez C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berlor Airport Inn

Property: Berlor Airport Inn
Address: East From Juan Santamaria 2 km | International Airport, Alajuela 20109, Costa Rica (Formerly Airport Hotel Berlor)
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#5 Business Hotel in Alajuela
Price Range (Based on Average Rates): £
Hotel Class:3 star — Berlor Airport Inn 3*
Number of rooms: 10
Reservation Options:
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Also Known As:
Berlor Airport Inn Costa Rica/Alajuela

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