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“Very good lodging !!!”
Review of Tacacori EcoLodge

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Tacacori EcoLodge
Ranked #8 of 27 Hotels in Alajuela
Certificate of Excellence
GreenLeadersGold level
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very good lodging !!!”
Reviewed 17 September 2011

We were traveling Costa Rica and between all the places that we visited we loved this one, this is the Ecolodge Tacacori. Not only because the place has a beautiful garden but because the place is so peaceful and the owners were very helpful, giving us all the advices on road directions, Many thanks to Nadine and Patrick. Thanks for the directions on how to take the new highway , we have saved lots of time.

Room Tip: All the rooms are very quite !!!
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  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Delta_bravo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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363 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
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English first
Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2011

We travelled with our two children (9 months and 2 year) to Costa Rica in November 2010. We were searching for a place to start and end our trip with our two babies. We read the reviews about Tacacori and felt it would be a nice play to go with our family. We exchanged a few emails with the management of the hotel in order to arrange our stay there but we finally decided to cancel since the management was extremely rude, arrogant and not helpful at all. Also, we travelled in Costa Rica for almost a month and this hotel is the only one that charged an extra 15 $ fee per baby (for the cleaning of the bedding !!!). We strongly suggest you stay away from this hotel.

Stayed November 2010, travelled with family
Helpful?
13 Thank Melou81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tacacori, Propriétaire at Tacacori EcoLodge, responded to this review, 17 August 2011
Google Translation
Chère Melou81
Comme vous êtes québécoise et que nous avons échangé en français par e-mail nous nous permettons de vous répondre en français.

Nous venons de recevoir votre avis "Epouvantable" et sommes particulièrement surpris de la sévérité et de la disproportion de la note attribuée par rapport aux FAITS REELS. C’est la note la plus sévère reçue à ce jour, note attribuée par une personne qui n’est jamais venue dans notre écolodge.

Vous avez posté simultanément un avis « excellent » pour votre séjour passé dans l’hôtel d’un confrère à Alajuela. Nous en avons déduit que votre séjour c’est donc bien passé et cet hôtel a su répondre à toutes vos attentes, vos vacances se sont donc bien déroulées et nous nous en réjouissons. Alors pourquoi, plus de 9 mois après ce voyage, et sans même être venue dans notre lodge avez-vous posté cet avis ?

Nous avons relu les 12 mails que nous avons échangés, à aucun moment nous nous sommes permis d’être impoli ou arrogant comme vous le prétendez.

Je vous rappelle également que dès le deuxième mail, nous vous avons accordé la gratuité pour votre fille de 2 ans et demi en mettant à votre disposition notre lit bébé car votre second bébé de 9 mois utilisait votre lit pliant personnel. Il n’a jamais été question de vous facturer une nuit pour ces bébés.
Nous acceptons volontiers les enfants et d'ailleurs quelques couples québécois avec de très jeunes enfants sont venus chez nous et ont été enchantés de leur séjour. Notre politique d’accueil des enfants est clairement expliquée sur les pages tarifs et FAQ de notre site internet.

Petit rappel : Nous mettons gratuitement à la disposition de nos clients un lit bébé moderne et confortable, mais lorsqu’un enfant plus grand dort dans l’un des deux lits superposés de la chambre familiale ou si nous devons installer un lit d’appoint dans une casita, nous facturons un supplément de 15 USD, correspondant aux charges liées à l’entretien du linge (emploi d’une personne, lavage, séchage et repassage des draps) et inclus un petit déjeuner pour l’enfant.
Nous avons construit dernièrement une laverie et un séchoir écologique pour réduire ces coûts, mais cependant l’énergie est assez élevée au Costa Rica. Pour information l’électricité a augmenté de 32% en 3ans !

Lors de ces échanges de mails, nous avons répondu favorablement à toutes vos demandes : gratuité pour vos bébés, transfert aéroport pour votre mère, suivi d’un transfert le lendemain vers l’arrêt de bus pour Arenal. Mais lorsque vous avez souhaité dormir à 5 (un couple, 1 personne adulte +deux lits bébés + bagages !!) dans la chambre familiale prévue pour 4 maximum nous avons préféré vous prévenir cordialement que cette chambre serait trop exiguë. Vous avez alors choisi d’annuler votre réservation et nous vous avons immédiatement remboursé votre acompte sans discuter.
Soucieux du confort de nos clients, nous pensons important de les conseiller de façon honnête sur nos capacités d’accueil au moment de leur réservation afin leur offrir une fois sur place une chambre appropriée et le meilleur service.

Internet est devenu pour certains un formidable outil d’expression et de défoulement personnel sans réel contrôle ni possibilité de riposter ou de rétablir la situation pour les hôtels pris pour cibles.
Dissimulés derrière leur écran, certains n’hésitent pas à entacher la réputation d’un établissement où ils ne se sont jamais rendus en rédigeant des commentaires gratuits et des propos hors contexte. Ce n’est pas agréable, et les dommages sont bien entendu préjudiciables pour une petite structure qui en 18 mois d’existence seulement s’est positionnée dans les premières places grâce à beaucoup de travail.

Ceux qui se livrent à ces pratiques oublient une chose, les nombreux feed-back de nos clients satisfaits sont là, heureusement, pour témoigner du meilleur service que nous tentons d’offrir à nos visiteurs. Merci à eux.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Italy
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 July 2011

My wife and I stayed here for a couple nights while we explored the Poas and La Paz waterfalls area. Our experience was excellent. Patrick and Nadine were extremely accommodating and went out of their way to make us feel at home. For example; they voluntarily printed maps and made phone calls to find out if certain places we wanted to visit were open; they let us borrow one of their umbrellas because we did not have one; they gave us a very expensive waterproof map as a gift for helping them with a very small favor; and I could go on. The casita was very clean and tastefully put together, and the gardens were beautiful. Breakfast was really good too and we loved Patrick’s homemade jams.

I laugh at the previous reviewer, who blamed the hotel owners for getting lost. Whose fault is that? It's extremely easy to get lost in Costa Rica because there are no street names. Also puzzled that they went to a B&B and expected to have a restaurant and a bar open for them. It’s a B&B! For dinner, we went twice to Xandari hotel, which is a very short drive from Tacacori, and the food was excellent.

We had a great time and highly recommend it. Thanks Nadine and Patrick for a wonderful stay and for your warm hospitality!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mjustiniano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tacacori, Owner at Tacacori EcoLodge, responded to this review, 27 July 2011
Dear Madame/ Sir, thank you very much for your review which you posted recently on Trip Advisor following your stay at our establishment.
It is a pleasure to read your great comments about our B&B overall especially our quality of service. It makes us of course very proud and encourages us to continue the way how we provide our hospitality to our most esteemed guests.
Thank you! We hope to welcome you back in the near future!
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 June 2011

We have spent our last day in Costa Rica at the Tacacori lodge, as it seemed a convenient way to reach the airport on the last morning.
First annoying thing – the owner explained (in an angry manner..don’t know why) how to reach the airport from his hotel. Well, instructions were wrong and almost made us miss the plane. Thank you.
Aside of that, we really do not feel like more of the reviewers :
- Owners were very very far from nice or welcoming. We felt that we were disturbing them at all times, as their own private house acts as some sort of lobby, and is filled with signs forbidding you to make a step into this sort of lobby. Nice...

- They had 2 dogs barking all night long... Very nice
- The breakfast was more than average, orange juice was disgusting
- Rooms were very average, sheets were dirty, and bugs were EVERYWHERE inside the room
- The hotel is far from everything, not a restaurant, not a bar, nothing walking distance (oh, and there is no bar and no restaurant at the hotel...). We didn’t feel safe at all at night outside the hotel.
So, all in all, we really do not recommend this hotel.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Jodie-Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tacacori, Manager at Tacacori EcoLodge, responded to this review, 18 July 2011
We are sincerely disappointed that these guests did not feel their stay lived up to what they were looking for. We take any criticism extremely seriously, and if these guests were experiencing any trouble we would have immediately remedied the situation as quickly as possible. But these guests maintained, since their arrival, a physical distance from us, preferring to keep their private lives well separated from the management and other guests while staying at our EcoLodge. We respected this choice and were discreet with them.

The day before their departure Patrick supplied a plan and explained clearly to these guests how to get to the airport, he knows perfectly the best road because it is he who makes airport transfers. They left our lodge at 6 am for a plane departure at 9:30 am. Our lodge is only 15 mn (10km) from the airport. We are sorry to hear they had a difficult time reaching the airport. Let us be serious! Which would be our interest to give wrong indications?

At TACACORI, most of the general area is open to guests and they are welcome to visit, but private areas (private cooking area, private bathroom, administrative and technical sites) are not.

Our 2 dogs sleep in our room with us every night and we would never allow them to be outside barking endlessly, being totally inconsiderate of our guests.

About rooms, these guests reserved their last nights through a travel agency by choosing the most economic room. We don’t know if this agency supplied them a complete description of our structure specifying the level of equipment and services. For clarity’s sake, we asked to this agency to complete the information concerning our lodge appearing on its web site

About the sheets, 79 clients who posted a review on our Ecolodge awarded a rating of 4/5 or 5/5 for cleanliness. So, we are very surprised by the rating of 1/5 which these guests granted us. We would have appreciated if they showed us directly their observation rather than write a negative review on tripadvisor from home… We would have been pleased to change the sheets or offer them another room.

For bugs, situated in a tropical garden, we recommend to keep doors and windows closed when guests take dinner outside at night to keep flies and mosquitoes out of living areas.
Finally, I was anxious to assure you that we took good note of your review, and to improve still the comfort of our guests, we installed mosquito nets on the windows of the family room which you occupied
We are a B&B of 5 rooms, so we have no restaurant and no bar but if you want the best in fine dining, exemplary service, amidst elegant ambience and an amazing view at a walking distance (only 500 m) from our lodge, the nearest restaurant is the ideal setting. Located on the same road in a safe and enjoyable district this exclusive restaurant is the perfect way to begin your evening. TACACORI Ecolodge is located in a peaceful area at only 5 km to the North of Alajuela, where you can also find many other restaurants easily and quickly accessible via you private transportation or a taxi. Guests can find all of our best recommendations in the welcoming book in their room.
Complaints by guests and any possible suggestions for improving the lodge’s activities are welcomed by the hotel management. But we prefer that these guests say it to us directly rather than by means of a keyboard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
upstate NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 May 2011

We stayed at Tacacori the night before an early morning departure from SJO airport. The price was great and the lodges were very nice. The patio outside the room, the roomy bathroom and shower were definitely appreciated. We stayed in one of the casitas and found it to be a great private location to relax and end a fabulous Costa Rican vacation.

The gardens around the lodge are easy on the eyes and fun to stroll around. For dinner, we took a long-ish walk to Xanadri Spa & Resort (we did not have a car).

We highly recommend Tacacori as a great way to be near Alajuela, while feeling like you are still in the rain forest of Costa Rica.

The only negative we can identify was the lack of air conditioning (hence the sleep quality rating). It was cool, but very humid the night we stayed at the lodge and A/C would have been the icing on the cake.

WIFI service was strong and reliable!

The owners even prepared us a light fresh fruit breakfast the night before due to our early departure the next morning. Greatly appreciated!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gedmeyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hannover, Germany
Level Contributor
66 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 May 2011

We stayed at Tacacori EcoLodge during our stay right a few days. We can highly recommend this accomodation because of several reasons:
+The silent and peaceful surroundings of Tacaori after flights is very nice
+Casitas are very comfortable with good beds
+Breakfast, espacally the fruit plate and the homemade jam of Patrick are fantastic!
+Nadine & Patrick, owners of the hotel, take care of their guests and can give some good informations about Alajuela, Poas etc.
+With a car it is easy to reach Poas volcano
...
More informations about Tacacori EcoLodge you will find at our homepage, www.wehr-reinhold.com.

Room Tip: We loved the Pajaros casita
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wolfram W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2011

Wonderful place to stay, puts you directly into paradise ! You stay in a marvelous intimate garden. Clean, peaceful. Very nice and helpful owners. Rooms are charming, you’re provided with a fridge, cold water, and coffee machine. Don’t get discouraged by the fact that it is not in the city center. Its location is actually advantageous, far from noise, on the road to Volcano Poas, Sarchi and other cities of Central Valley. To recommend.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveler3134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tacacori EcoLodge

Property: Tacacori EcoLodge
Address: Calle Burios | Tacacori, Alajuela 20106, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
#1 Green Hotel in Alajuela
#2 Family Hotel in Alajuela
#2 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): ££
Number of rooms: 4
Official Description (provided by the hotel):
Whether you’re looking for a stop over or a place to spend at few days to find time relaxation in a beautiful tropical garden. TACACORI EcoLodge is your deal destination. Located 15 mn away from the Juan Santamaria International Airport in a peaceful neighbourhood withing Alajuela, Costa Rica and just minutes away from the business district, entertainment spots and shopping centers in San Jose.Tacaori Ecolodge is an exclusive rest place for tourists coming from the airport to stop over for a good night’s rest.Each of the 5 bungalows rests in harmony with its surrounding and included personalized services. ... more   less 
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Also Known As:
Tacacori EcoLodge Costa Rica/Alajuela

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