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Hampton Inn & Suites by Hilton San Jose Airport
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Reviews (1,537)
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913 - 918 of 1,537 reviews
Reviewed 1 January 2014

The staff is beyond helpful...with places to eat, go, taxi's, rental cars, etc. A wonderful full buffet breakfast, free calls both local AND international, right near the airport. Good Wi Fi connections, TV, microwave, refrigerator, bath amenities, workout area is adequate.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton
Thank Randy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 8 January 2014

Dear Randy H, thank you for such a great review, we are honored with how you praise all of our staff.
We really try to take care of our guests by doing everything we can for them in order to make their stay the most comfortable ever. When our guests feel as satisfied as yourself with all the services and the accommodations provided it demostrates the excellent job we are doing and we start to think what else we can do to outdo our service, that way we will always be exceeding our guests´ expectations and surprising them.
It has been a real pleasure having you stay with us and we hope to see you again in the near future.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2013 via mobile

This hotel offers a satisfaction or money back guarantee. I was trying to find something to complain about but could not. The beds and pillows were comfortable. There was A/C and hot water (which are not guarantees in Costa Rica). The includes breakfast was fantastic (eggs, waffles, fruit, etc...). The staff was very friendly. Check in was a little slow, but overall worth the money.

Stayed: December 2013, travelled as a couple
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 8 January 2014

Dear Richard S, thank you for writing such a great review.

We are very proud to learn that eventhough we offer a satisfaction or money back guarantee we never have guests complain. We strive to provide our costumers with very comfortable accommodations and all the services they might need in order to make their stay with us a very rewarding experience.

Thank you for staying with us, we hope to see you back again soon.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Ok, it is a Hampton Inn, but it comes with great amenities: free shuttle from the airport (saving you from the cab drivers who will rip you off), free Wifi, free breakfast, free coffee and tea anytime in the lobby, and a spacious room. It is not the Ritz, but comes with everything you need and very helpful staff. There is a Denny's Restaurant in the courtyard across the street, as well as a chicken rotisserie place, so you are covered for a quick dinner. And there are three car rentals across the street as well: Thrifty, Economy, and a Toyota rental. Once you experienced the difficulties of renting a car in Costa Rica, you will appreciate the convenience of being able to walk across the street and sit there until you get your car...
One of the few draw backs is thin walls to your neighbour's room, and air planes taking off in the morning hours, so bring ear plugs.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TravelandLearn_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 8 January 2014

Dear TravelandLearn_11, thank you for sharing your review. It is great to learn how much you appreciated our location and much you enjoyed your stay with us. Our goal is to provide all of our guests with the best accommodations and services in order to make their stay with us a very comfortable and satisfying experience.
Our hotel was built less than a mile away from the airport so the location would be super convenient for those guests wanting some extra resting time before departing on their trip back home or after arriving from a very long trip. Due to our nearness to the airport, when the hotel was built, special materials were used to insulate the building from any incoming sounds no matter how loud they might be because we want our guests to relax completely and get all the rest they need.
It was a pleasure having you stay with us and ve hope to see you again soon.

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Reviewed 30 December 2013

Very convenient to airport, with free shuttle every 10-15 min to cover the 2km distance. If driving, hotel is easy to find, just off Route 1. Service-oriented staff, good breakfast buffet 6-10am included with room (coffee available all day). Clean and very comfortable rooms. Limited dinner options, but Denny's is next door, and delivery is available from Papa Johns, McDonald's and similar places.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 8 January 2014

Dear Chris C, thank you for your comments.

It is not only our duty, but it is also our pleasure to provide our guests with all they might need to make their stay with us a great experience. One of our goals is to guarantee our guests of their total satisfaction during their stay with us.

Thank you for choosing us, it was a pleasure to be of your service and we can´t wait to have you back.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

Excellent choice for early morning departures from SJO, staff accommodating, hotel is clean and in good condition, next to Thrifty car rental and Denny's restaurant. I mention Thrifty because all the other major rental agencies have moved miles from the airport and the wasted travel time could easily be an hour... dump decision.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank 175phillipb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this reviewResponded 13 December 2013

Dear TripAdvisor Member, thank you for such a candid review. Comments like yours are a huge source of motivation for the entire staff since our success is measured by how happy and pleased our guests are with the services and facilities provided. It makes us more than happy to provide our guests with a super comfortable room and all the best services we offer to ensure that theirstay is going to be totally rewarding and that they can be sure that we are never going to disappoint them.
Once again, thank you for staying with us, we hope that you can come back and visit us soon. Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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