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“Staff at this hotel are outstanding!”

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Hampton Inn & Suites by Hilton San Jose Airport
Ranked #2 of 27 Hotels in Alajuela
Certificate of Excellence
Brighton, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
“Staff at this hotel are outstanding!”
Reviewed 11 April 2014

we have stayed in Hampton inn only for one night. it was not cheap but for the $155 we had an access to the hotel swimming pool, free hot drinks and fruit from reception area, wifi and a lovely and very comfortable room on 4th flool. staff welcomed us with smiles, they vere helpful and very genuine just like all the people in Costa rica. the stay in this hotel was our little luxury at the end of our 3 week back packing trip around the country. in the morning we vere able to have a morish breakfast, there was so much choice!
we had and issue with our rental car and staff at the reception were so kind and dealt with the insurance people, only thanks to Stephen at the reception we received our deposit for the car back. big big thank you and PURA VIDA!!! from Tina(Slovakia) and Matt (England)

Room Tip: ask for a room overlooking the pool
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank Tinulicek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 16 April 2014
Dear Tinulicek, thank you for such a lovely review.

Besides making us very happy by sharing your experience with us, you have made us very proud by letting us know what valuable personnel we have who always go the extra mile to ensure our guests´comfort and satisfaction. People like Stephen epitomize not only our staff´s profile but also the hotel itself, taking care of our guests, going to great lengths to solve any problem they might have not only involving things related to the hotel but also helping them with other things (such as with the car deposit).

We are delighted that you both enjoyed our complimentary breakfast so much because we are always putting in much thought to try to make it very varied and tasteful to appeal to as many tastes as we can.

Thank you for makng us your hotel of choice, the entire team looks forward to your next visit.

Best regards.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
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English first
Harleysville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 April 2014

I was very impressed with the Hampton Inn - Airport, San Jose, Costa Rica. The hotel is very convenient to the airport. They have 24/7 shuttle service and they can provide pre-payment of the airport departure tax. I stay at Hamptons all of the country and I felt "right at home" in San Jose. The front desk folks were polite and engaging. Very nice property

  • Stayed April 2014, travelled on business
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    • Location
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    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 14 April 2014
Dear Randy W, we really thank you for your delightful comments because just knowing that you are part of our extended worldwide family makes us very proud.

It is always a pleasure to learn how our guests appreciate our great accommodations and very convenient services which are always going to make their stay with us much more comfortable and satisfying for a most pleasurable hotel experience ever. We are completely committed in complying with all of our guests´ needs and requests so that they can know that they can always count on us for their satisfaction. Thank you for making us your number one hotel of choice.

The entire staff looks forward to your next stay.

Best regards.
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Lafayette, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2014

This hotel is very conveniently located, close to the airport and several car rental companies. They offer a 24/7 airport shuttle service, as well as free breakfast! They even have a small business center with 3 computers and a printer, free for guests to use. I was able to check-in and print boarding passes the night before we left with no problem! The hotel is clean, comfortable, and well managed. We would definitely stay here again if we came back to Costa Rica!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 10 April 2014
Dear Patricia R, thank you for posting such a nice review.

We really do hope that you come back to the country and stay with us again because as always, it is a pleasure for us to be able to make you feel comfortable and well rested. We are extremely glad to find out how much you liked our hotel and enjoyed your stay, how convenient you found our location (less than a mile away from the airport and just a parking lot away from several car rentals, a casino and a couple of restaurants) and services.

We want to make sure that our guests are always more than satisfied, in the most comfortable and clean accommodations possible and with great and convenient services such as our complimentary breakfast, our shuttle service the 24 hours of the day and that our guests can pay the airport tax right here at the hotel makng their stay completely hassle free.

Thank you for choosing us, once again, we realy hope that you visit us again in the near future.

Best regards.
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Level 4 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 April 2014 via mobile

Nice clean hotel. Good staff, reliable airport van. Pool was enjoyed by our kids. Value seems fair, and amenities include being able to prepay your departure tax and avoid line at airport.

WARNING: Avoid Denny's- gross overpriced food that will give you a Grand Slam of a stomach ache. RoastyPollo is a better choice.

Stayed April 2014
Helpful?
1 Thank TieDyeMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 8 April 2014
Dear TieDyeMan, thank you for posting your comments.

It makes us very happy to learn how much you liked our hotel and how convenient you found the services we offer such as our free shuttle to and from the airport (24 hours of the day every 15 minutes), the payment of the tax airport right here at the hotel, our complimentary breakfast ,ect. Because we really want our guests to relax and to rest all they can wether they are returning home or just coming in and just have a very hassle free stay where they won´t have to worry about anything.

We are glad that your children enjoyed the pool, we hope that the orchids were blooming when you and your family stayed with us.

It was a pleasure having you and your family stay with us, we will look forward to your next stay.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bend, United States
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 3 April 2014

This hotel always helps me adjust to the adventure or allows me to step back and appreciate what I have experienced. I have been staying at this hotel for over 13 years! I remember many things about the excellent staff and wonderful coffee. There is never a moment I hesitate to stay here when the trip allows. It is always a great transition point.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Andes H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 8 April 2014
Dear Andes H, thank you so much for such heartwarming comments.

Thank you for making us your hotel of choice for the last 13 years, we are really proud that you have always chosen us and it is very rewarding to know how much you like and appreciate our hotel. It is great to know that you can always count on us for your comfort and well being because for us it is more than a job, it is a pleasure.

Once again, thank you for choosing us and for becoming a part of our extended family, and you can be sure that this is always going to be your home away from home.

It is always a pleasure being of your service and the entire team looks forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quepos, Costa Rica
2 reviews
Reviewed 2 April 2014

This hotel offers an amazing comfortable bed and the size of the room is quite big. The bathroom had everything we needed. The breakfast was great with a lot of fresh fruits. The shuttle service is also very efficient.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 751alfonsos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 8 April 2014
Dear 751alfonsos, thanks for sharing such an awesome review.

We are thrilled to find out how satisfied you were with your stay with us because we really want our guests to experience the best rest and comfort while they are with us. We strive to provide them with the highest quality of accommodations and services so they can always be certain that whenever they stay with us, they are going to get everything that they deserve and much more because their well being is our reason of existing.

Thank you so much for choosing us, it was a pleasure having you with us.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 5 Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 March 2014 via mobile

Most tourists need to stay at airport the night before or after a flight. This is nice hotel, very easy check in and you can pay your departure tax here for a slightly higher fee $33 instead of $29 if you want to save time at airport. What we really liked is the coffee. Compared to other hotel coffee this is great and some of the best we had in CR. Especially the robust coffee they have. Free breakfast very nice, lots of selection and was a bit better than the Holiday inn breakfast just next door. Basically same food just tasted slightly better ie. eggs etc. Overall both Hampton and Holiday inn good choices, just next to each other and close to the rental car places. Free shuttle to airport. Free wifi. All good

Stayed March 2014, travelled with family
Helpful?
Thank Glenn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Hampton Inn & Suites by Hilton San Jose Airport, responded to this review, 4 April 2014
Dear Glenn P, thank you for posting such a wonderful review, you have really made our day.

There is nothing more rewarding for us, than to know when our guests leave feeling so happy and satisfied about their stay and hotel choice. Our staff always goes above and beyond to provide to our guests whatever they need for their total comfort and rest. It makes us very glad to know how convenient you found our services specially that you can pay for the departure tax right in the hotel.

We are delighted to know how much you liked our com'plimentary coffee, because it is one of our specialities, and also, how tasty you found the breakfast, because as I told you before, what we want is to see all of our guests happy and satisfied during their stay.

It was a pleasure being of your service, we hope to see you back again soon.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites by Hilton San Jose Airport

Property: Hampton Inn & Suites by Hilton San Jose Airport
Address: Hwy 1 Airport Blvd, Alajuela 20107, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Alajuela
#3 Romantic Hotel in Alajuela
#4 Family Hotel in Alajuela
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites by Hilton San Jose Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
An airport hotel with everything you need...welcome to the Hampton Inn & Suites by Hilton San José - Airport. If you're looking for a hotel in the Central Valley, home of San José, Costa Rica’s capital city, look no further. Our Hampton Inn & Suites by Hilton™ is the most conveniently located hotel in the area, just five minutes away from the International Airport, one block away from rental car return centers, and with easy access the Inter-American Highway (which transports you to beautiful beaches, national parks, and free trade areas). ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton San Jose Airport
Hampton Inn & Suites By Hilton San Jose Airport Hotel Alajuela
Hampton Inn Alajuela
Alajuela Hampton Inn
Hampton Inn San Jose
San Jose Hampton Inn
Hampton Inn & Suites By Hilton San Jose Airport Costa Rica/Alajuela

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