My husband and I stayed at Xandari for five days this month and had a mixed experience. Our stay was generally pleasant, but we were surprised at how poorly the hotel is run.
Arrival and Check-in: This was by far the low point of our stay and was handled so poorly that we seriously considered looking for other accomodations. After the driver delivered us safely to the hotel, there was no one at the hotel who spoke English. The front desk was not staffed after 10:00, so there was no one to contact when, five minutes after arriving in our room, the power went out and left us stumbling around in complete darkness until about 9:30 the next morning(assuming our phone had worked, which it did not). We were not even able to call family at home to let them know we landed safely. Later, we learned that the electricity had gone out earlier that day, so the hotel management knew about the problem and the possibility that the electricity may go out again. Given that the hotel has no generator to deal with such a contingency (which speaks to how badly the hotel is run and how little thought has been given to emergency contingencies and guest comfort), someone should have been there all night to monitor the situation and deal with the power outage when it occurred. Although the manager assured us that the owner would speak to us about our concerns and he did arrive during our stay, he did not talk to us or address the problem at all.
Tours: The tours were a high point of our stay even though the weather did not cooperate. William, the guide who works with the hotel, was incredibly knowledgable and helpful in planning our excursions. The excursions are a bit expensive but are much more reasonable when we were able to share them other couples, which we very much enjoyed. William is outstanding, and we highly recommend the excursions.
Grounds: The hotel grounds include some very nice hiking trails, but the pools are both pretty bad. Dirty and not at all comfortable. Also, the lighting is completely inadequate after dark. We needed to walk up the hill for dinner in nearly pitch black conditions, which did not feel safe at all. I know Xandari is a green hotel, but I am surprised their insurance even allows for such unsafe conditions. We had to resort to riding to dinner in a golf cart, which should not have been necessary and is certainly not green.
Staff: The staff was very pleasant and helpful, particularly Johanna at the front desk.
Room: Our room was lovely and had a beautiful view. Although there is no turn-down service, the room was kept quite clean and comfortable.
Food: The food is okay. We appreciated the vegetarian options and the reasonable prices. Restaurant service is also excellent.
Spa: The spa is really beautiful and unique and was a high point of our stay.
Overall, I would say that Xandari is a nice hotel. The owner/ management just needs to think more about guest safety and comfort.
- Official Description (provided by the hotel):
- Xandari is a 40-acre plantation with botanical gardens, orchid house and over 5 kms of nature trails including five waterfalls. Xandari is the creation of an architect-artist couple, with 24 spacious villas overlooking the Central Valley. Only 20 minutes from Juan Santamaria International Airport. In addition, three fabulous swimming pools, including the new 125 ft. Long Sunset Pool with a stunning view, and two outdoor jacuzzis. The restaurant serves fresh, continental and Costa Rican menu, featuring many organic fruits and vegetables from our own gardens. Xandari Spa Village is harmoniously integrated with nature and consists of a Yoga Room and five private palm-roofed jalapas with jacuzzi perched on a mountain ridge, where natural ingredients are used in massages and body treatments. ... more less
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- Also Known As:
- Xandari Resort And Spa
- Xandari Hotel Alajuela
- Xandari Resort & Spa Costa Rica/Alajuela