Our room, room 12, was not as shown on the website of the hotel.
We were given a room at the back of the hotel. This entailed us on arrival, after 11pm on our first night, walking in the dark on a very narrow and slippery path. Having had long, International flights delayed due to ice and snow when we transitted through Newark Airport we were really disappointed next morning to see that this was not a normal room of the hotel. It was past the outside toilets, the back of reception and the restaurant. We had no area to sit on and we faced a concrete storage building and a water storage tank that repeatedly kept refilling day and night whilst we were there. On expressing our dismay to the receptionist in the morning we were told that they were full but they might be able to change our room but were unable to say if this was definite and when they would be able to do it. As we did not want to spend the whole day waiting to see if this would happen we had no choice but to keep the room for our second night.
We have since heard from the manager of the hotel, although our concern was not passed up to management at the time, who expressed regrets that the standard of the outside area of the cabin was not up to the standard of the other areas of the hotel.The hotel has obviously tried hard to improve this area but they were not in place whilst we were there.
However, even with the improvements there is little that can be done to hide the fact that it is the only room at the very back of the hotel away from all the other cabins and without a view of the open and really lovely main garden of the hotel.
- Official Description (provided by the hotel):
- Hotel La Rosa de America is a friendly and peaceful garden oasis conveniently near the San Jose Costa Rica Airport (SJO). With our emphasis on service, we are the vacation home base of choice for many guests visiting Costa Rica. Our staff have a wealth of information about the country and are happy to share that knowledge! The hotel is located on a gorgeous and carefully maintained property, in the sunniest part of the Central Valley - La Garita. We offer a selection of great accommodation options in rooms located around a large carefully maintained tropical garden and sparkling clean swimming pool. Rooms come in Superior and Standard types with Superior rooms having air conditioning, flat screen TV's, bar fridges and more! La Rosa is is ideally suited to guests arriving from a tiring flight and wanting time to adjust to the country in safe, friendly and beautiful surroundings. ... more less
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- Also Known As:
- La Rosa De America Hotel
- Hotel La Rosa De America Costa Rica/Alajuela