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“Excellent stay!”

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Courtyard San Jose Airport Alajuela
Ranked #3 of 27 Hotels in Alajuela
Certificate of Excellence
Reviewed 17 February 2014

We spent one night upon our arrival in San Jose. The shuttle met us at the airport, the check-in process was quick and the staff very friendly. We opted for the larger king room with separate room which was not much more cost wise than a regular room and it was well worth it. The key card only access to the room floors was a great touch. Overall great experience.

Room Tip: We loved our 4th floor king room with extra sq ft
See more room tips
  • Stayed: February 2014, travelled as a couple
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1  Thank jacquelinec2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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694 - 700 of 1,065 reviews

Reviewed 17 February 2014

Everyone there was very kind. Appreciate great service! :-) Had a last minute check in, & everything was handled very well. The location is great for travel to, & from airport. They provide a shuttle.

  • Stayed: February 2014
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Thank iahflycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2014

We stayed at this hotel in order to meet our early morning flight. The desk staff were friendly and the room was clean. The desk staff helped up pay our airport tax before we headed to the airport which saved us time and the shuttle was very convenient. The pool although not a draw to the hotel is very cold and uninviting.

We did eat a meal in the hotel bar - there is no real restaurant on site and it was adequate. If you have time I would suggest eating elsewhere. It was hard to attract the attention of the server and the menu was small and slightly overpriced. The lack of service may have been due to the fact that there was a wedding going on the night we were there and it appeared that it was taking a lot of attention.

Overall I would stay there again.

  • Stayed: February 2014, travelled with friends
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Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this reviewResponded 16 February 2014

Dear Michelle:
Thank you very much for taking the time to share your experience with Trip Advisor readers, I appreciate your feedback and I will use it with our restaurant team to modify their conduct to pay more attention to every customer in the restaurant. Our team has been recognized by customers by their service excellence and this is our main priority.
Regarding our pool, let me share with you that one of our projects for 2014 is to heat the water and increase the furniture for this area. it will be a pleasure to receive your visit again, don't hesitate to contact me at marco.quinteros@courtyard.com
Pura vida,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2014

My friend and I stayed here the night before our flight home. It is the perfect place to relax in air conditioning after two weeks of humidity! Everyone is really friendly and helpful, beds are comfy and the rooms are clean. The airport shuttle is very convenient, leaving every half hour.
There was a mix up with my payment, but it was resolved quickly and with kindness from the manager Marco and receptionist Daniela. They more than made up for that mix up. I'm very pleased with the service, and will be staying here again before and after my flights during my next trip to Costa Rica in June-July.

  • Stayed: January 2014, travelled with friends
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1  Thank jenniphoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

New hotel with a excellent staff that is customer service driven.Hotel has great gym and nice pool.They only charge $5.00 for buffet breakfast that starts 4am until 10am.Restaurant food is very good and prices are fair.They have free shuttle to the airport every 30minutes.They also have the departure tax form you fill out in the hotel for a $4.00 fee saves time at the airport.

  • Stayed: February 2014, travelled as a couple
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1  Thank tomas943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2014

Pros: close to airport with shuttle service that runs every 30 minutes starting at 4:30 a.m.
Next to wal mart and within walking distances to a few restaurants including a mexican and a Hooters.
You can pay departure tax at hotel
Decent price for the room
Nice bathroom and shower.
Guarded/gated parking area.
Newer hotel.
Clean

Cons: they provided shampoo and soap but no lotion
Bed was very firm (a pro if you like it that way)
Single cup coffee brewer provided but only one ceramic cup provided...we both drink coffee.
Lobby, registration, business center and cafe are all slammed together - too noisy and not very comfortable.
No free water. Have to pay $3 for the small bottle and $5 for the larger bottle in the room.
No free phone calls (Holiday inn has free international calls)
small market area didn't have much to offer...didn't even have Tylenol.
Lots of road noise, even from the top floor where our room was.

All in all, for a one nights stay it was fine. This was my first stay at a Courtyard Marriott. I'm usually an IHG girl so next time I think I'll try the Holiday Inn as they have a few more perks for about the same price.

  • Stayed: December 2013, travelled as a couple
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Thank CAROL H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this reviewResponded 14 February 2014

Dear guest thank you very much for such a great and detail review about our property, we appreciate your honest feedback and comments.
Taking advantage of your review, would like to share additional considerations: if you need anything our front desk staff has been very well recognized by the service they provide, once you checked in, please share your needs with our staff, they will be more than happy to assist you by delivering: lotion, additional cups of coffee, tea, decaf, extra towels etc to your room.
Our hotel and reviews highlights the service delivered by all our staff, from the front desk to housekeeping.
Regarding phone calls charges, as stated in our site we apply the rates established by the local company, we don’t use VOIP, it is a matter of quality.
Our hotel is located within a complex with Walmart, and Plaza Mango Park, where you can find everything from Tylenol to local drinks and groceries and if you like our staff could go to the Walmart for you to get your Tylenol, and this is also the reason why our Market offers additional merchandise that you might not find in Walmart or Mango Plaza. I would love to have a second chance to live up to your expectations because it is certain that Courtyard would meet and exceed your expectations; if you would like to try our hotel again I will be more than glad to assist in anything you would need, please contact me at marco.quinteros@courtyard.com
Hope you are enjoying your trip in Costa Rica, Pura Vida.

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Reviewed 12 February 2014

We took a taxi from the bus station to the Marriott and the taxi driver told us it would cost us $20US. When we arrived to the Marriott - the taxi driver insisted we owed him $34US. We walked away from the driver and had the police called. Jose at the front desk came to our rescue and asking the taxi driver to wait outside while he called the police. After the police came Jose was able to translate what happened to us from English to Spanish to the police officers which time the taxi driver decided to take the $20us from us then the $34us he insisted what we owed him. This situation could not have come to a resolution with the help from Jose. This is the hotel to stay if you are staying at the San Jose airport. Once again thank you very much Mr.Jose and I will be back just cause of the great service I got from Jose.

Stayed: February 2014, travelled with friends
Thank Maurice W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Jose Airport Alajuela

Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#5 Romantic Hotel in Alajuela
Price Range: £99 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard San Jose Airport Alajuela 3.5*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, this LEED-constructed Alajuela hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard San Jose Airport Alajuela Costa Rica

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