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“Great for Airport Travel”

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Courtyard San Jose Airport Alajuela
Ranked #3 of 29 Hotels in Alajuela
Denver, Colorado
2 reviews
“Great for Airport Travel”
4 of 5 bubbles Reviewed 4 April 2014

This is a great hotel to stay in if you have an early flight out of the Alajuela airport. There is a tiny strip mall within walking distance where you can grab a quick meal if you get in late and the hotel provides a free shuttle (first one is at 4 AM) to the airport which is only 5 minutes away. Plus you can pay your airport tax at the hotel so you don't have to waste time at the airport doing so.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JoJo_Sla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, 20 April 2015
Dear SlaJ0:
Thaks for taking the time to review our hotel and sharing your experience with the community we certainly recommend to buy the Departure tax in our Front desk to avoid lines eraly in the morning at the Airport.
Glad to find out that you were satisfy with our facilities and service.
Pura Vida:)
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955 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Montreal, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 March 2014

Poor view but very nice hotel near everything with everything in it! good price , nice gym, near a wal mart and the airport!Great service great communication good food what you want more than that!!!!!

Room Tip: air condionner
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pat r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, 29 March 2014
Dear guest:
Thank you, thank you, thank you, thousands of thanks for your beautiful review, my team would love to hear your review; they are very much involved and informed about every single review that help to strive our service and attention to details. My team is working hard to provide great experiences; most of them have not had previous experience in the hotel industry and more than 80% are coming from Alajuela and the surroundings of the hotel. They are eager to learn and willing to receive feedback to improve their quality of services. So your review will contribute to motivate them to continue doing what they are doing and increase awareness to deliver the best possible service.
Pura vida;)
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erie
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 26 March 2014

If you are looking for an airport that is close to the airport, clean, has a friendly staff, offers free Wifi and a complimentary shuttle to the airport -- then this is a good choice.
IF you are looking for a hotel that is a resort with a gorgeous pool, a gourmet restaurant, within walking distance or short taxi ride to shopping and great restaurants - then this is NOT the place for you.
There is a very, very small pool outside along with lounge chairs. They do have a small gym and also a bar/restaurant. The gift shop consists of some very basic things and cool drinks. There is a small plaza across the street with several places to eat. Also, a large Walmart with a pharmacy and Dr. on staff that can see you and offer you medications.
We found a special online that was around $180.00 and included a $50 food voucher and a small bottle of champagne.
The hotel was very nice but not somewhere to spend an entire last day of a vacation at. If you are departing from the airport early in the morning and looking for somewhere to spend a few hours then this is a great spot.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kristin k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, 27 March 2014
Dear Kristin:
Thank you very much for your detail review on our property, I highly appreciate your comment recognizing staff service, which is the most valuable asset on our company and also our main commitment to differentiate from others within location.
As highlighted this hotel is not a Resort and therefore our pool is small but our deck invites customers to relax and enjoy the beautiful weather and sunny days in Costa Rica. Yesterday afternoon a couple of customers were having a great time with a couple of Imperials (local beer) and snacks, taking advantage of the temperature and sun high seventies. We appreciate your comment regarding our emergency service at no cost. If you are planning to visit Costa Rica again we hope you taking us onto consideration.
Pura Vida;)
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Long Island
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 23 March 2014 via mobile

We visited twice, for one night each time, at the beginning and end of our vacation. Basically this is a typical American style marriott such as you would find in the United States. There were a couple of issues though. On the morning of March 8, the omelette chef was obviously very young and inexperienced, and appeared to be being trained by his supervisor. All well and good, everyone has to learn sometime. Except that the supervisor was watching him only part of the time, and this young man was no way ready to be serving the public without constant supervision, particularly with regard to cross-contamination issues (e.g., accidentally spilling some raw egg meant for the next customer onto my cooked omelette just before taking my cooked omelette from the pan to serve it to me and not noticing what he had done, among other issues). Also, the hotel offers the service of allowing customers to pay the departure tax at the hotel (for a $4 additional fee) instead of the airport. This is a nice service to have, as the line at the airport can be quite long. We tried to do this as we checked out, but were told that we couldn't because they had run out of the forms, with the result that we were behind schedule from the moment we started our trip home. Overall, you'll find what you'll expect if you're used to marriotts in the States, but they need to pay more attention to the details.

Stayed March 2014, travelled as a couple
Helpful?
Thank slands2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kdepa635, GM Assistant at Courtyard San Jose Airport Alajuela, responded to this review, 27 March 2014
Dear Guest:
Thank you so much for visiting our hotel during your time in Costa Rica. Also, thank you very much for taking the time to share your experience with us, I'm glad you found a hotel near our SJO airport for your travel concevience. I will certainly use your comment with our restaurant and kitchen staff and reinforce details. Hope to see you soon in a near future.
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Wesley Chapel, Florida
Level Contributor
94 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

We finished our fabulous stay in Costa Rica, by staying here in order to be close to the airport for a mid-morning flight home. Not only is the location 5 minutes from the airport, but they can also get you signed up and paid for your "departure tax" for leaving Costa Rica. This certainly saves time at the airport and the handling fee was insignificant when compared to the time savings.

The hotel itself is very clean. I would recommend the morning breakfast buffet which offers more than something for everyone.

Shuttle service to airport was fast and very convenient.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pete W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kdepa635, GM Assistant at Courtyard San Jose Airport Alajuela, responded to this review, 4 April 2014
Dear Mr.Pete,
It was a pleasure to have you spend your last day of your vacation in our Hotel. We are constantly working on offering a excellent service,we are so glad you were able to experience such thing.
Please come and visit us again soon!!

Best Regards,
Karla
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Vancouver, Canada
Level Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 17 March 2014

We stayed for 1 night at beginning of holiday and 1 night at the end. When arriving from airport they found us and had a check list with our names on, so we new we were off to the right location! Most impressed, as airport can be quite insane as soon as you walk out main doors. We liked this hotel and found the staff very friendly and helpful....totally professional. Rooms were large, with great big shower-no tub. All the comforts required were provided with our stay. We did eat at the restaurant which was good,especially the breakfast. People have said its expensive but I found it no more than the other places we ate at during our 2 weeks vacation. There is an excellent café across the street, if looking for good cup of coffee. There are plenty of security-guards at night outside hotel. Shuttle was fast every 10-15 min. Absolutely recommend this hotel for a short stay, as there is not much around besides Walmart. We did purchase our exiting cards from hotel, took only a couple of minutes with a $4 service charge. Airport can be extremely busy and long security line ups...so prepare ahead

Room Tip: We stayed on top floor, which is the 6th floor...no one above you
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AbbotsfordSunflower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kdepa635, GM Assistant at Courtyard San Jose Airport Alajuela, responded to this review, 4 April 2014
Dear guest,
Thank you so much for sharing your experience, details and services that our hotel offers. We work on a daily basis training our staff and looking for ways to make your stay the most comfortable and pleasing of all. It was a pleasure to have you visiting our hotel and our beautiful Costa Rica. Hope to have again in the future.
Regards,
Karla
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New Haven
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

This hotel is perfectly located for early or late flights into San Jose. It is very close to the aopiort with a free shuttle. It is clean, comfortable and safe. There is food early and late. The staff is bilingual and eager to be helpful. It provides a great transition for your entry to Costa Rica!

Because we were in transit we did ot use the pool or gym, but the internet comnection was very fast.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel

Helpful?
1 Thank Leslie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcoQ-GMCourtyard, General Manager at Courtyard San Jose Airport Alajuela, responded to this review, 21 April 2015
Dear Leslie G:
Thank you for sharing your experience at the Courtyard San Jose Airport Alajuela as a Great Transition for travelers coming in to Costa Rica and departing considerin that we are the closests location to the International Juan Santamaria Airport.
Hope you have found your visit to Costa Rica as confortable as expected.
Pura Vida:)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard San Jose Airport Alajuela

Property: Courtyard San Jose Airport Alajuela
Address: Plaza Los Mangos, Radial Francisco J. Orlich, Alajuela 20109, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Alajuela
#3 Family Hotel in Alajuela
#5 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard San Jose Airport Alajuela 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Courtyard San Jose Airport Alajuela is the closest hotel to the International Juan Santamaria Airport in Costa Rica. From the International Arrival Gate, this LEED-constructed Alajuela hotel is just 5 minutes away towards downtown Alajuela. Our location provides the easiest and most convenient access to all the main tourist attractions in the Central Pacific: Puntarenas and Guanacaste, also National Parks such as Manuel Antonio, Carara, Poas, Braulio Carrillo, Volcan Rincon de la Vieja and much more. Some ideas to plan your Costa Rican Vacation are visiting Arenal Volcano, La Paz Waterfalls and other tourist activities and attractions, all starting at Courtyard San Jose Airport Alajuela, don't forget to take advantage of our free Airport Shuttle every 30 minutes. Courtyard San Jose Airport Alajuela offers all the essential services and amenities you will need to make your trip as successful as can be. Our new Refreshing Service will provide you a new lobby concept, casual food options and variety of beverage selection. We want to please you and make your stay a very special one! ... more   less 
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Also Known As:
Courtyard San Jose Airport Alajuela Costa Rica

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