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“Comfortable and friendly” 4 of 5 bubbles
Review of Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
Ranked #6 of 29 Hotels in Alajuela
Certificate of Excellence
Scotland
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Comfortable and friendly”
4 of 5 bubbles Reviewed 6 August 2013

OK, so it's a Holiday Inn, so we know what to expect. Comfortable and friendly staff. Breakfast OK and they'll give you a packed breakfast for very early flights. Close to the terminal with a bus to pick you up.
Murdoch Ferguson

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Murd007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 7 August 2013
Dear Mur007, thank you for taking the time to write this review. We are very happy that you found our accommodations so comfortable and our staff so friendly. It is a great source of motivation for us whenever our guests appreciate the services we provide.
As part of the Holiday Inn Express family, it is our main goal to provide the highest quality of product for all of our guests so you can always be sure that when you stay with us you are always going to get the best experience possible.
Once again, thank you for staying with us and we hope to see you the next time you visit Costa Rica.
Sincerely, Ana J.
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754 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Sherwood, AR
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 3 August 2013

This hotel...I have a love/hate relationship with it. On one hand, it's clean. And really close to the airport. On the other hand, every time I have come here I have a negative experience with the staff.

This time, I called at 9 AM and asked if I came at 10:30, knowing full well that was too early to check in, if they would let me check in early - if they had a clean room. I was assured yes, that if they had a clean room, I could. I showed up at 10:36 and was told that a room was ready. Then I was told that no, it was not ready.

My daughter and I had to sit and wait until 1:45 in their lobby. Every time I asked I was told that no rooms were clean. Really? The housekeeping staff didn't finish any rooms until 1:45? I don't appreciate being lied to. I know that's not true.

Every time I have ever been here it's a fake "I deal with Americans all day so I am going to smile and lie to your face...you must deal with it because I say (smile)" attitude from the staff. I hate having to stay here, but it really is close to the airport. And clean. And OK wifi and hot water...So, I stay again.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Sharla101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 6 August 2013
Dear Sharla101, thank you for taking the time to post your review. Our guests´ reviews are very important for us because it is through them that we evaluate the quality of services our hotel and staff provide.
We apologize for the inconvenience you experienced the day you checked in. We take the comfort and well being of our guests very seriously and any problems we are made aware of are always dealt with as soon as possible. We are very sorry of the shortcomings in the service you received and will really like to make it up to you.
We are going to send you a private message because our General Manager and our Customer Services Manager would like to get in touch with you so you can give them feedback of what happened to you that day.
Thank you for staying with us and we hope that you let us show you that the experience you had will never happen again.
Sincerely, Ana J.
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Houston, Texas
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 3 August 2013

If you have early flight, this hotel is good choice. It is only five minutes from the San Jose airport. The hotel offer a shuttle every 15 minutes. The rooms are clean and the staff is friendly and helpful. You can pay your international departure tax at the desk and not have the line at the airport. There is a very good Denney's across the street.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RLSINT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 5 August 2013
Dear RLSINT, thank you for sharing your review on TripAdvisor. The Holiday Inn Express San Jose Airport and its staff are always striving to provide all the comfort possible, not only during your stay with us but also with everything involving your trip. So to make the life of our guests as easy as possible, our guests can pay the airport taxes at our counter in the hotel, to avoid the long lines at the airport.
Besides the Denny´s across the parking lot, there is also a restaurant inside the Casino Fiesta called the Pirate Bar & Restaurant, and next to Denny´s there is another restaurant called Rosti Pollos.
Thank you for staying with us and we hope that you come back soon.
Sincerely, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
146 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 1 August 2013

We had an early flight to catch after our wonderful time in the Arenal National Park so we decided to come back into the city and to stay by the airport. The Holiday Inn Express staff here were wonderful, the service friendly and most importantly, their Express Breakfast was much more than I expected! They had a good variety of food both hot and cold. I was just expecting toast with jam, but there were potatoes, sausages, muffins, cereals, bagels, fruit, yoghurt etc. And if you're still hungry there's a 24 hours Denny's within 2 minutes walk across the parking lot!

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank GeorgeParam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 5 August 2013
Dear GeorgeParam, thank you for posting your review. It makes us feel extremely proud that you enjoyed your stay with us and found our staff, accommodations and services up to your expectations. It is our duty to provide our guests with the highest quality of comfort and services in order to make their experience with us memorable.
We are very happy that you enjoyed our complimentary Express Start Breakfast and that you like the selection of dishes it offers . Besides Denny´s restaurant across the street, there are also a couple of other restaurants. One, is called Rosti Pollos and the other one is called the Pirate Bar & Restaurant and it´s inside the Casino Fiesta.
Thank you for choosing us as your hotel and we hope that the next time you come to Costa Rica you will stay with us again.
Sincerely, Ana J.
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1 review
5 of 5 bubbles Reviewed 30 July 2013

I arrived in San Jose earlier than expected and needed somewhere to stay for one evening. Got a quick shuttle bus to the hotel. Staff were polite, friendly and extremely helpful. My room was spacious and clean. Breakfast fine, and hotel staff helped me with transport. I wouldn't hesitate to stay again.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alisonroja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 31 July 2013
Dear Alisonroja, thank you for posting your comments and letting us know about your stay with us.
We are delighted to learn of how comfortable and clean you found your room and how helpful our staff is. It is a great source of motivation every time our guests feel so welcome and leave feeling so satisfied of the services we provided because our main purpose and concern is to give our clients the best hotel experience. We are also very glad that you enjoyed our complimentary Express Start Breakfast.
Thank you so much for staying with us and we hope that you visit us again soon.
Yours Truly, Ana J.
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Williamsburg, Virginia
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 bubbles Reviewed 23 July 2013 via mobile

Last time we where in CR we just got a cheap room near the airport holiday inn was full this time we made sure we got a room
We should have just picked a cheaper one the bathroom wasn't
Cleaned the floor had black hair all over it a lot !! Not just a few
the one bed also had long black hair in it that's really gross for $126 a night I don't want any hairs in my bed ! so we hoped breakfast would be good as most holiday inns are ( waffle maker )
Nope it was Costa Rica style after two weeks here in CR I could use more then rice/ beans even just a peanut butter pack for the muffin



Went to Denny's way over priced $70 for 3 people and it sucked

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Landlubergranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 24 July 2013
Dear Landlubergranny, we appreciate that you took your time to post your review. It is very important for us to get your feedback in order to improve in areas our guests think we should.
Since we strive to please our guests and provide them with the highest quality of product and service, we are very sorry for your inconvenience and we apologize for not fulfilling your expectations. We will reach you privately, so we will appreciate if you could provide us with more information of your experience. We are going to send you our General Manager´s e-mail and phone number so you can send him your e-mail and phone number and then, he will contact you directly , and take the necessary measures to avoid similar situations..
We are also very sorry that our breakfast was not of your liking, but we did offer other things besides our typical rice and beans dish, such as different types of pastry (either sweet and salty), assorted cereals, yogurts, seasonal fruits, hard boiled eggs, differnt kinds of breads and other dishes. And eventhough we did not had any peanut butter for your muffin, we did have cream cheese, butter, and different kinds of fruit jellys and jams.
Thank you for staying with us and rest assure that we will take the necessary measures in order to generate memorable experiences for our guests.
Sincerely, Ana J.
Sincerely, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 20 July 2013

If you are arriving late or leaving early this is an excellent hotel choice. Quiet and clean rooms. I have been staying here for fifteen years. Don't let that put you off by implying this hotel is old. It has been totally remodeled at least three times during that period and is in near new condition. Good breakfast selection and, if you want, you can walk less than 200 feet to Denny's. be sure to ask at the front desk for a discount coupon for Denny's.

Stayed July 2013, travelled solo
Helpful?
Thank Onthebeachgene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 22 July 2013
Dear Onthebeachgene, thank you for your comments. It makes everyone at the Holiday Inn Express San Jose Airport very proud to learn that you have been staying with us for the last fifteen years. Comments like yours are a great source of motivation for us, since we strive to provide the highest standards of service to all our guests.
We hope that you will continue staying with us every time you come back to Costa Rica so we can continue making you feel right at home.
Thank you for staying with us and the entire team looks forward welcoming you back on your next visit.
Sincerely, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Jose Airport

Property: Holiday Inn Express San Jose Airport
Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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