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“Service” 4 of 5 bubbles
Review of Holiday Inn Express San Jose Airport

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Holiday Inn Express San Jose Airport
Ranked #6 of 29 Hotels in Alajuela
Certificate of Excellence
San Jose, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Service”
4 of 5 bubbles Reviewed 23 December 2013

My Jet Blue flight was cancelled from San José, Costa Rica to Orlando, FL on Nov. 19, 2013. After standing in line for 8 hours to try to get another flight, I was given vouchers for a hotel and dinner. I would like to commend your employee Cilenia Herrera for her helpfulness, friendliness and complete professionalism. Costa Rica needs more employees like Cilenia. Keep up the good work!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 30 December 2013
Dear Jane L, thank you for sharing such a nice review. It is a great source of motivation for all the staff at the hotel to learn when our guests leave feeling so satisfied not only with our accommodations but specially with the services we provide and the attention they received from our staff
We are very proud of staff members like Cilenia, who besides being very professional she also does everything she can to make our guests feel very welcome and surrounded in a friendly and helpful atmosphere.
Thank you for staying with us, it was a pleasure having you. We hope to see you back again soon. Best regards and we wish you a Happy New Year.
Yours truly, Ana J.
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755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Missouri
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 December 2013

The hotel is staffed with friendly,helpful people. They have a great breakfast and shuttle service to the airport. After a long trip it was nice to have a comfortable bed and a quiet room. We stayed there twice once when we arrived and once when we left. We will always stay there.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sicarioMissouri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 23 December 2013
Dear sicarioMissouri, thank you for sharing such a great review. We feel very proud whenever our guests leave as happy as you did and willing to make us your hotel of choice every time you visit the country.
There is nothing more we want than to see a smile on our guests´ faces, that way, we are going to be sure that our efforts were accomplished and that we were able to provide them with the friendliest and most complying staff that delivers them with the best services possible.
It was our pleasure to have you stay with us and we will be seeing you again soon. Thank you for making us the hotel of your choice. Happy Holidays!
Yours truly, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 16 December 2013

We didn't actually stay here, but were told by our tour company to meet their driver here for a pick up, rather than at the Sansa terminal we arrived in. Obviously, that wasn't Holiday Inn's fault but they handled the situation poorly. After waiting in the lobby for a few minutes, showing them our tour voucher, and SPENDING MONEY in their gift shop, we were told that we needed to leave. Not only were we not allowed to wait in one of the numerous available seats in the giant empty lobby, we were not even allowed to wait outside the front door or on the benches outside. We had to lug our bags across the street to an empty parking lot and wait there, awkwardly sitting on the curb in a not so nice part of town. Really Holiday Inn? I am assuming this is some sort of policy, as the front desk staff were polite about it. Maybe I am just used to chains in the US who don't mind who sits in their lobby. I wasn't a paying customer this time, but I now I definitely will not be in the future at this or any other location.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank daeschek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 19 December 2013
Dear daeschek, we appreciate your comments and we will gladly explain the reasons why it is a policy of the hotel not to let non guests remain inside the hotel and on other parts of the property. It is not only our duty but also part of our upbringing to be courteous and respectful to every person in everyday life, so we will never ever dream of kicking somebody out of any place, instead we courteously asked you to wait somewhere else.
This hotel has policies which we have to strictly adhere due to many important reasons. One of these policies is that the hotel personnel is not allowed to let any non guests stay while they wait for someone not staying as a guest or company not working with the hotel to pick them up. This is due to several reasons such as :
1) There is no insurance to cover you if something happens to you while your inside the hotel and you are not a guest and your tour company´s safety insurance cannot cover it because you are inside private property.
2) We cannot let non guests remain waiting for non guests and non associated with the hotel tour operators because of security reasons regarding our hotel´s guests and their personal properties; please do not take this personally, this is standard produre.

We are sure that the member of our staff very politely told you why you had to leave, we did not meant to make you feel bad or angry, we were only following the hotel´s general policy.

Once again, we are sorry about what happen and we hope that explaining the reasons for the policy makes you understand why it was our job to do it.
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Columbiana, Ohio
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 December 2013

This is where we will always stay if our flights are late arriving or we leave early the next morning. Always clean, sleep great, great service and pretty nice complimentary breakfast in the morning. If we are there in the evening we go the rusty pollos just across the driveway. Shuttles get you to and from the airport easily.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennifer D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 17 December 2013
Dear Jennifer, thank you for posting such a nice review, and also, thank you for making us your first choice as a hotel everytime you visit the countr.
It makes us very proud to learn how much you enjoy staying with us and how much you like the services and attention that we provide that on every trip you have had here you have choosen to stay with us. Our staff is always doing their best to provide our guests with everything they need and the most welcoming and friendly atmosphere to make their stay with us a wonderful experience. And the best way to show us that we are doing great is when our guests continue staying with us when they viisit the country.
Once again, thank you very much for letting us be your first choice as a hotel, it is always an honor to have you here with us. The entire team hopes to see you again soon.
Yours truly, Ana J.
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Leesvillle, SC
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed 12 December 2013

Perhaps it's typical to have firm beds in Costa Rica, but I think the ones we had may be overdoing it just a little! We had 2 beds, one was firm, the other was even more firm. We didn't get much sleep. However, it was a great location when you just need to stay one night in San Jose before or after your travels in Costa Rica. The rooms were very clean, large, and otherwise comfortable. The complimentary breakfast was quite good but maybe not ideal for those that don't care for typical breakfasts including beans/rice. Frankly I do enjoy the local cuisine as it seems to almost always include an element Americans enjoy such as pastries, scrambled eggs, plantains,etc -- always good to go with the flow when you're visiting other countries! Otherwise, there is a Denny's across the street. The front desk was courteous, helpful, and good with English, wake-up calls came in on time, no issues with staff. I would definitely stay there again as it had everything we needed based on purpose.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AvidTravellerFromSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 13 December 2013
Dear AvidTraveller, thank you for sharing your review on your stay with us. It makes us happy to know how comfortable and clean you found your room and how much you liked our complimentary breakfast. It is very important for us to please our guests with everyhting , with the comfort of their rooms, providing them with all the help and assistance they might need, providing them with the best services and specially providing them with a very varied breakfast. A breakfast with a diverse assortment of dishes that can satisfy a variety of palates, including those as you mentioned before that want to taste some of the country´s typical dishes, but also maintainig the traditional ameerican ones such as scramble eggs and waffles not to mention tropical fruits and more traditional american fruits such as apples.
We are sorry that you found the mattresses of the beds too firm, next time you come you can ask the staff at the front desk for a room with soft mattresse and they will happily comply. There is nothing we like more than to provide our guests with all the comfort they need during their stay with us. It was a pleasure having you with us and we hope to see you back again soon. Best regards.
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Arizona
Level Contributor
121 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

This Holiday Inn is clean, comfortable, will take your reservation over the phone at the front desk.
I'm always glad I stopped there on my way home! I have been there four times each time was just the same fast friendly service.

Room Tip: All rooms are nice a king bed is my pick!
See more room tips
  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 28 November 2013
Dear Shelley R, thank you for posting such wonderful comments. We are thrilled and very proud to learn of how many times you have stayed with us because there is nothing that we thrive more than to make our guests feel totally satisfied with the accommodations and services we provide
We want all our guests to feel extremely comfortable during their stay, to feel as if they are right at home, surrounded by a friendly and warm atmosphere.
Thank you for staying with us so many times, and we hope that you will be returning soon.
Sincerely, Ana J.
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Milwaukee, Wisconsin
Level Contributor
116 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 21 November 2013

Ok, the hotel is an average hotel but I was so sick of the traffic in San Jose that we decided to cancel our last night in another hotel and we stayed at this hotel. We only stayed at this place pretty much just to go to sleep. People at the reception were nice and treated us well. Since we were leaving very early we did not stay for breakfast which look just ok when i took a quick peak. They offer breakfast to go which is a little box of juice, a piece of fruit and like a granola bar. Also the car rentals are really close to drop the car if you rented one. A gas station is like 1/2 mile away and there is a walmart nearby to do your final coffee and chocolate shopping.

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank southamericandude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 22 November 2013
Dear southamericandude, thank you so much for sharing your review.
We are very glad to learn of how satisfactory you found our hotel and our staff and specially, how convenient you found our location which is less than 1 mile away from the airport. This makes the hotel very favorable for our guests´comfort and needs, because besides being so near the airport, it has several car rentals nearby, a supermarket, several restaurants, a casino and a mall.
We strive to provide our guests with the highest quality of accommodations and services in order to make their stay as comfortable as possible.
Thank you for staying with us and we hope that you come back soon.
Yours truly, Ana J.
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Additional Information about Holiday Inn Express San Jose Airport

Property: Holiday Inn Express San Jose Airport
Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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