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Holiday Inn Express San Jose Airport
Ranked #7 of 29 Hotels in Alajuela
Certificate of Excellence
Natick, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect!”
Reviewed 17 January 2014

My boyfriend and I stayed here the first and last night of our week-long trip to Costa Rica. It was absolutely PERFECT for what we needed. We wanted a hotel that was close to the airport but not directly in San Jose. The location is great and there is an airport shuttle that runs every 5 minutes, all day and night. The staff was polite and very friendly, and they were eager to help and answer our questions. They even did "rapid checkout" both nights, which means they run your card the night before you check out, so we didn't have to pay in the morning on the way out (this was especially nice on our last day since our flight was early). The rooms were clean and spacious. There is a nice pool and a small gym. Breakfast was much better than expected. By the end of my trip around Costa Rica I was actually looking forward to getting back here for our last night to take a "real" shower and sleep in a nice bed. Plenty of parking (if you have a rental car) and there are 3 restaurants within walking distance to the hotel. We will be back if we are ever in Costa Rica again!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caitlin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 20 January 2014
Dear Caitlin R, thank you for sharing your review. We are thrilled to learn how great you found our hotel, not only for the super comfortable rooms, the high quality of services and its very convenient location but also because of the great warmth and friendliness of our entire staff.
We thrive on our guests´ total satisfaction and well being, so reading a review such as yours makes us see that we did indeed achieve our main goal with you and your boyfriend. It makes us really proud to know that the next time you visit this country, we are going to be your hotel of choice. Thank you for staying with us, it was a plleasure being of your service and we hope to see you back very soon.
Best regards.
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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Knoxville, Tennessee
Level Contributor
268 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 17 January 2014

This hotel is under 5 minutes from the airport. Just walk outside, cross the street and look for the free shuttle with Holiday Inn logo. It has another hotel logo too, so look closely. The rooms are clean and have everything you expect at Holiday Inn, plus there is a beautiful outdoor pool, gym and free breakfast. The staff was excellent with all kinds of help and direction. Going to the bank to change money requires a long line. They will exchange $100 per day for you, plus they accept credit cards for the room and any extras. Local calls are free too. This is a great choice if you are arriving late at SJO airport. Denny's is across the street if you arrive hungry.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank micarooni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 3 February 2014
Dear micarooni, thanks for posting such a nice review.
It makes us extremely happy and proud that you enjoyed so much your stay with us and that you found our staff so helpful and accommodating. As you were able to see, there is nothing we want more than to provide our guests the most comfortable and hassle free hotel experience, that way, they can always be sure that we keep our promises and that their satisfaction is always guaranteed.
It was a pleasure having you with us, thank you for choosing us.

Best regards.
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Alberta, Canada
Level Contributor
39 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 January 2014

This is our second stay at the Holiday Inn Express Airport hotel. We were so pleased with our first stay that we will continue to stay here each time we visit Costa Rica (which is a lot). There's nothing to add to my original review (and others' positive reviews). I highly recommend this hotel when you need to be close to the airport.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NorthernAlberta2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 13 January 2014
Dear NorthernAlberta2, thank you so much for posting this great review. We are overwhelmed with pride to learn that we are your hotel of choice every time you visit the country.
We have indeed reached our goal which is to be our guests´ home away from home, providing them with the best services and accommodations so they can have a perfect hotel experience with us.
There is nothing we want more than to be the first choice in our guests´ lists and it makes us extremely happy to learn that we did accomplish it with you.

It was a pleasure to have you stay with us and we will be looking forward to your next visit.

Best regards.
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Queensland, Australia
Level Contributor
226 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 8 January 2014

Was very happy with our stay my partner and I had departures about 7 hours apart so stayed here so could see me off and easy to get back to hotel. Room was good, service good, hot water, clean, breakfast very basic but good, shuttle mm efficient.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Katherine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 10 January 2014
Dear Katherine ect, thank you for taking the time to write your review. It is awesome that you and your partner were so happy with your stay here with us. We always strive in providing our guests with the highest quality of accommodations and services plus the bonus of having the conveniency of our location so close to the airport.
We are very glad that everything was of your liking because there is nothing we like more than to have our guests´ complete satisfaction so they can be sure that they will always get what we promise.
It was a pleasure to have you stay with us and we hope to see you again in the near future.

Yours truly.
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New York City, New York
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 January 2014

This is the best choice if you need to stay at/near the airport for a very late or very early flight. The airport shuttle runs to/from the hotel every 10mins. Contrary to random guys standing in the arrivals area of the airport, you do not need to call for the shuttle (these scammers will "call for the shuttle" for you, then try to demand a tip when the shuttle shows up....don't fall for it). Hotel is a 3min drive from the airport. Rooms are clean, roomy, and comfortable. Wi-Fi worked very well. There is a Denny's and a casino/bar on the other side of the parking lot (literally a 30 second walk from the hotel lobby). Only possible negative is that if you are a light sleeper you might be awakened by airplanes taking off and landing (the hotel is VERY close to one end of the runway at the airport). Didn't bother me, but I'm a heavy sleeper.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobbieNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 9 January 2014
Dear RobbieNYC, thanks for sharing your review. It makes us very happy that you enjoyed your stay with us so much and that found you found our location and services so convenient and our accommodations so comfortable.

Here at the hotel, our staff thrives on the well being and complete satisfaction of all of our guests that is why we do whatever we can to guarantee them an excellent stay. We are glad to inform you that eventhough the hotel is so close to the airport, it was built with special materials that isolate any incoming sounds no matter how loud they might be, so our guests don´t have to worry about the quality of their rest because everything has been taken care of.

Thank you for staying with us, it was a pleasure having you with us.

Best regards.
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San Jose, Costa Rica
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 January 2014 via mobile

lots of problems with check in and personnel. check in is at 2:00pm, at 1:59 would not check me in then but me at back of line. wi-fi not reliable at all. rather disgusting for the $141.50 a nite. breakfast not good. no veteran discounts available. how wrong is that for an american company that owes the veterans so much. staff not really friendly.

Stayed January 2014, travelled on business
Helpful?
Thank dowd70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana_Jacques, Director de Relaciones Públicas at Holiday Inn Express San Jose Airport, responded to this review, 8 January 2014
Dear dowd70, thank you for sharing your review since it is very important for us to know exactly what our guests think about our hotel and the services we provide.
We are very sorry to learn that you were not happy with your stay because we are always trying to do everything we can to make our costumers happy not only with their stay but also with the services we provide.
Eventhough we do not have any veteran discounts we do offer other type of discounts such as the Triple A (AAA) Discount or the AARP Discount which we would be more than happy to make. Regarding the breakfast we offer and our costumer service, we are going to share your comments with our brands standards team so they can promptly resolve those issues since we take the comfort of our guests very seriously and any problems we are made aware of are always dealt with as soon as possible.
Finally, we always honor our Hospitality Guarantee which we can make it effective as soon as possible because we always deliver what we promise. Once again, we are truly sorry about your mishaps.
Thank you for staying with us, it was a pleasure having you.
Best regards, Ana J.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 January 2014

Nice clean rooms, perfect location - barely a mile away from the airport - makes it a perfect stop for incoming and outgoing days. The rental car companies - Economy, Thrifty, are walkable from the hotel. And there is a Denny's for the American who has enough of Tico food on your last day out of CR, and there is a casino - yes, you read it right - attached to the Denny's for a drink or someone who is not convinced that they need to contribute more to the Costa Rican economy!

Overall, very satisfied with the book-endish utility of this hotel for an awesome trip. Only downside is that it is a good 20km away from downtown San Jose. So, a quick jaunt through the San Jose downtown is not really all that quick!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Easy_Traveler_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marjorie E, Public Relations Manager at Holiday Inn Express San Jose Airport, responded to this review, 9 January 2014
Dear Easy_Traveler_10, Thank you for posting such nice comments. It is great to learn of how convenient our hotel´s location was for you, being less than 1 mile away from the airport and having all those extras around ( the Denny´s, the casino and the car rentals!).
Also we are very happy that you found it so welcoming and comfortable, just the perfect place to rest before ending your vacation and returning back home.

It really was a pleasure having you stay with us and we hope to see you back soon.

Yours truly,
Marjorie E
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Jose Airport

Property: Holiday Inn Express San Jose Airport
Address: 1000 Airport Boulevard | next to Juan Santamaria International Airport, Alajuela 95-4003, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Alajuela
#5 Family Hotel in Alajuela
#8 Romantic Hotel in Alajuela
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express San Jose Airport 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Holiday Inn Express San Jose Airport Hotel Alajuela
Holiday Inn Express Alajuela
Alajuela Holiday Inn Express
Holiday Inn Express San Jose Airport Costa Rica/Alajuela

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