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“Very mediocre hotel, though owners very nice” 3 of 5 bubbles
Review of Hotel Robledal

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Hotel Robledal
Ranked #8 of 29 Hotels in Alajuela
Certificate of Excellence
Saratoga, California
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very mediocre hotel, though owners very nice”
3 of 5 bubbles Reviewed 13 July 2012

We stayed at Hotel Robledal for the night before our flight from SJO the next morning. The owners/staff there were very nice. The rooms were okay, but the beds extremely hard (I love hard beds, but they had no give). The American Airlines flight from San Jose is at 8 am, so we couldn't take advantage of the breakfast which was included in the room.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank eedive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robledal_Manager, Propietario at Hotel Robledal, responded to this review, 16 July 2012
We always appreciate when our customers leave their reviews on Tripadvisor or other sites on the Internet. Good reviews are always motivating and it keep us enthusiastic to work... negative reviews always make us wonder what happened and we look at them as a growing opportunity.
On this review particularly, it is not very clear to us why this guests would qualify our hotel as very mediocre.... It is very clear that our property is not a luxury resort or an all-included chain hotel, if that is what he was looking for, he came to a different place. Some of our services are limited and yet wide enough to provide solutions on every need. Just to name some examples: therapeutic, medical or spa services from professionals that would come to the hotel just a phone call away... restaurants that would delivery if our own restaurant is out of schedule, tours and transfers services are available too.
Regarding to hard mattress: they are orthopedic mattresses maybe not as soft as what some people are used to, but we are considering to replace them anyway.
Regarding to our complimentary breakfast: Breakfast is served between 7 am to 9 am. Breakfast to go is also available when our guests need to check out before 7 a.m.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
    186
    78
    13
    7
    3
See reviews for
88
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11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
USA
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 July 2012

We chose Hotel Robledal because of the free shuttle back and forth to the airport. We stayed there our last night in Costa Rica. The day before we left, we checked in, put our stuff in our room, and then drove our rental car to the service to turn it back in. The Hotel Robledal staff picked us up and took us back to the hotel, and then they took us back to the airport the next morning before we flew out at 7 AM.

The room was clean, and appeared to either be new or recently upgraded. We didn't get the prepared breakfast because we had to be at the airport before serving began at 7 AM, but the staff sent along a light breakfast we could eat in the shuttle on the way.

The staff were courteous, helpful and friendly. Other perks: WiFi, hot showers, A/C, clean swimming pool.

Additional locks on the door would have helped us to feel more secure, as we were all females traveling together. In spite of that, I highly recommend this hotel.

  • Stayed July 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TracyUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robledal_Manager, Propietario at Hotel Robledal, responded to this review, 16 July 2012
Dear Tracy,

Thank you very much for your good comments!

Kind Regards!

Hotel Robledal Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Netherlands
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 8 July 2012

Very helpful and friendly staff. Rooms were large, however quite a few ants in our room. Nicely decorated. If you have your own rental car, make sure you call for directions or look it up carefully and thoroughly beforehand. We were given a police escort from Alajuela downtown as we were so lost! After that, the staff drew us several maps, which were very helpful. Small town within walking distance. Cuba Pizza GREAT!

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JinBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 30 June 2012

Great place to relax before a flight or after a flight. The food is very good and the service is even better. They even printed our boarding passes. Worth a stay and I recommend it. Enjoy an amazing country!

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheFunEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRAVERSE CITY
Level Contributor
141 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 bubbles Reviewed 23 June 2012

I stayed in Hotel Robedal on my last night in Costa Rica. We were picked up by a hotel driver who was pleasant and helpful. In fact, the best thing about this Hotel was its staff. The room was musty and smelly. I requested a room change, but it smellet the same. The rooms are in great need of a make over. They were not apparently dirty, but the smell made it seem so.
The menu was four choices and over priced and over cooked. The breakfast that came with the room was very ordinary. I would not recommend this Hotel.

Room Tip: Choose one ethat overlooks the pool. Maybe the water smell is stronger than the mustiness of the roo...
See more room tips
  • Stayed June 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lynn57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Propietario at Hotel Robledal, responded to this review, 25 June 2012
Dear Lynn,

Thank you for your comments... We realized what it felt like musty smell it is a couple of wicker stools we have in our bedrooms. It was not related to dirt or humidity inside the room, specially because the manager personally inspected the room before the room change was suggested by our staff.

Our rooms were recently built (2008) we just put new curtains and comforters, we do not understand how they can be in great need of makeover, but we would like to know about any suggestions either trough Tripadvisor or Facebook.

Our dinner options include grilled beef cuts, chicken breast, pork chops or sea bass with vegetables, rice, salad and garlic bread. Our meals prices are $12-$15 plus taxes. There are other choices in the area for $5 or $6 most of them are fast food.

Our breakfast include fresh fruits, natural juice, cereal, coffee or tea, bread, jams, "Gallo Pinto" eggs and either fresh cheese or ham. When there are kids we also offer pancakes.
We are sorry if your experience in our hotel did not fulfilled your expectations, but we try to do our best in everything we offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 21 June 2012

As with pretty much any location in Costa Rica, this spot can be hard to find if you don't know exactly where you're going. Nevertheless, the staff was excellent in dealing with directions over the phone in English. Once you know where you are, this can be a great base for area excursions.

At the same time, the beds were very uncomfortable and the pillows left our necks and backs feeling achy and sore. Next door is a small farm with chickens and roosters. The rooster crowing at 3:30 AM didn't make for teh best night's sleep. Food was decent and the whole area was clean and well kept.

Room Tip: Though it seemed that all rooms were described as having a balcony, this is not true at all. If you...
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  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Timothy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Propietario at Hotel Robledal, responded to this review, 22 June 2012
Dear Timothy,

Thank you very much for your feedback, we always appreciate when our guests let us know what they like and don't like about the hotel facilities and service.

Our mattresses are orthopedic, they are semi hard mattresses, some guests would like them, some other will not. However we will make a survey to determinate if it will be necessary to replace them.

The surrounding properties around the hotel are not farms, however some of them have farm animals. The reason is that the hotel is located in semi - rural area altought been located 10 min away from the airport. The first land owners of the properties around the hotel were farmers until 50 or 40 years ago and for this reason a few of them still have farm animals.

We will highly recommend to further guest who have light sleep to bring earplugs, not only because they stay at our property but if they will visit some of the beaches and mountains in Costa Rica will be easily wake up by howler monkeys or early birds around 4 a.m.

Also to clarify that our advertisment indicates that our room has balcony OR terrace, which are shared areas. We have many pictures of the inside and outside the rooms so our further guest can have a better idea of the room features.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 June 2012

We stayed at the hotel the first night of our recent Costa Rica trip as we landed in the evening. Airport pickup was very punctual even though we landed about 45 minutes late. The hotel was a short drive away and quick which was nice after a long travel day. The rooms were simple but clean. The grounds were very nice, a bit of an oasis! The breakfast the next morning was excellent and the service was great. They took us to our rental car coming bright and early the next morning and we were on our way to the Arenal region. Emmanuel and the rest of the staff were very friendly and helpful. My kids and I enjoyed speaking with him the morning we left. Very friendly and what I remembered from my previous visit to Costa Rica. Thanks!

  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank eartho_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Robledal

Property: Hotel Robledal
Address: Oeste de la Iglesia de El Roble 400, Alajuela 20104, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Airport Transportation
Hotel Style:
#6 Romantic Hotel in Alajuela
#8 Family Hotel in Alajuela
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Robledal 3*
Number of rooms: 13
Official Description (provided by the hotel):
Our well-situated 15-room hotel is located only three and a half miles away from Costa Rica's main airport, with free shuttle service to accommodate to all flight patterns. Our transportation service reach most of the rental car return offices, and the easy access to the Inter-American Highway makes the Hotel Robledal the perfect stop for travelers exploring Costa Rica’s beaches and national parks or doing business at the nearby free trade areas. Our complimentary breakfast includes the best selection of fresh fruit and costarican coffee. ... more   less 
Reservation Options:
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Also Known As:
Hotel Robledal Costa Rica/Alajuela

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