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“Costa Rican hospitality is amazing!”

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Hotel Santa Maria Inn
Ranked #6 of 60 Alajuela B&B and Inns
Certificate of Excellence
Regina, Canada
2 reviews
“Costa Rican hospitality is amazing!”
5 of 5 bubbles Reviewed 1 February 2014

Our family has stayed here a couple times now and both times have been terrific. The rooms are very clean and comfortable, the beds are great and the staff are wonderful. You are made to feel more like family than simple patrons of the hotel. In fact they go above and beyond what would be expected! This time we not only had our children but also a new addition to our family - our little dog, and Ricardo and his family not only welcomed her but also assisted us greatly in looking after her. There are restaurants close by that you can walk or drive to, shopping is only a short drive and the airport is only minutes away in a direct route. Both times have been only overnight awaiting flights home so we haven't been able to make use of the tour options their family offers - maybe someday :) Overall, this is a terrific little hotel to stay with and we will definitely be visiting there again.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cliffehanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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154 reviews from our community

Traveller rating
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    50
    21
    6
    6
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
SLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 16 January 2014 via mobile

HORRIBLE! Ridiculously expensive for what you get. We booked this hotel with our disability dog. We confirmed twice we had him. When we arrived, they charged another $50. Then the manager told us we had to keep him in a broom closet in the janitor's room. We refused, of course. The showers were freezing, there was no towel rack in the room, there was no coffee. Rooms are spare and bedspreads dingy.


  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnyStras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review, 20 January 2014
Dear guest: Thank you for your time spend on writing this review. We are sorry for the disgust you had. The reservation you made was for type of room and not for number of people. Our reservations policies for dogs stipulate that pets pay $15 each and with a maximum weight of 10 kgs. And because your dog was too big and overweight we had to charge you more for that ($20) and the $15 for each cat you brought.

Keeping your dog in other room was a simple suggestion because the size of it but probably you confused the rooms because we didn't show you personally because you did not show any interest on it.
Our rooms count with daily cleanliness checks, order and sheets are changed daily. We offer immediately changed sheets when our guest demanded. Coffee must be requested to avoid unnecessary wastes.

Thank you again for your review this make us work harder for our future guest and the changes we must do in every room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gallatin Gateway, Montana
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

We stayed here one night before a flight out of San Jose the following morning. It was cute, small, like a renovated house turned into small hotel. There was an earthquake while we were there, which was crazy. The room was comfortable and just what we were looking for after a long trip backpacking through Nicaragua and Costa Rica staying in hostels. Our ride to the airport was right on time. The only problem was the water in the shower. it was either scalding hot or ice cold. probably an easy maintenance fix, but we were only there one night. **We were there October 2012**

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shannon9907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ricardo V, Gerente at Hotel Santa Maria Inn, responded to this review, 14 May 2014
Dear guest: Thank you for all your incredible comments, it's pleasure for us to serve you beyond the way you expected, that keeps us motivated to keep working that way! It would be a pleasure to have you here and your family again.

Hope to see you soon, best and sincerely regards,

Ricardo Varela.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 18 October 2013

Basically, this is a "stop over" somewhat close to the airport. There is (literally) nothing to do within several miles of the hotel (including restaurants). The place is clean and safe; the owners are nice. However, they only give one (1) ride to/from the airport per room...so, if you are travelling w/ friends who have different flight agendas, they will charge you for a 2nd trip to the airport. Not bad overall.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingDood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hurst, Texas
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

We stayed here one night on our way home from Costa Rica as we had morning flights out of San Jose. The rooms are smaller as stated in other reviews but they are very clean. We had a front room and did have road noise. I'm sure another room would have been better in that area. The area felt safe but it's not within walking distance of eating places. No worries we just called a cab! The innkeeper was very helpful in communicating with our non-English speaking taxi driver. The breakfast is delicious! Eggs, toast, fruit, coffee and juice. They will also provide transportation to the airport. We would definitely stay here again!

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txleegr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KlamathFalls, OR
Level Contributor
124 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 bubbles Reviewed 1 May 2013

Passing though San Jose you may want to stay here if you're on a limited budget. May be better considered as a higher end backpacker hotel.
Innkeepers are very nice. Room is small but clean. It's possible to get transportation to the airport if you ask.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jsdive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santamariainn, Propietario at Hotel Santa Maria Inn, responded to this review, 2 May 2013
Thank you very much for your visit a Santa Maria Inn. it was a pleasure to serve.

Pura Vida,


Sary and family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 March 2013

Cleanliness: Above Average
Comfort: Average (great beds/bathroom, little noisy outside family room with loud talking & walking up and down stairs noises in the evening hours while we tried to sleep for an early flight in the morning)
Safety: Average, no problems
Transport: Above Average, got us to airport for early flight
Food availability: Below Average
Cost: Excellent

They say on their website for $5 they’ll drive you to a number of places, but refused or were unable to answer my questions about where we could go when we left. We got dropped off at what looked like a shopping center so I thought there must be more than one restaurant. Nope. It was more expensive than a typical American restaurant. We ordered appetizers. I wish we had just ordered something to be delivered, especially since I had a toddler.

The beds were very comfortable, the room was very clean, and if it weren't for our dinner experience and the noise it would have been an excellent and very economical stay. I would recommend it to anyone who knows the above in advance.

Room Tip: The family room is right behind the office and you can hear people being checked in and out.
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wildprecioustribe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santamariainn, Propietario at Hotel Santa Maria Inn, responded to this review, 25 March 2013
Was a pleasure to serve. Thanks for your comment. This encourages us to continue working.

Sary.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Maria Inn

Property: Hotel Santa Maria Inn
Address: NE From the Pacific Gas Station, Rio Segundo de Alajuela, Costa Rica 800 M, Alajuela 20109, Costa Rica
Region: Costa Rica > Province of Alajuela > Alajuela
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 60 B&Bs / Inns in Alajuela
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Santa Maria Inn 2.5*
Number of rooms: 8
Official Description (provided by the hotel):
Hotel Santa Maria Inn located just 5 minutes away from the SJO international Airport will bring you a night full of rest and relax after or before taking a long flight. Our staff will bring you a great service with an important free airport shuttle, to and from. ... more   less 
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Also Known As:
Hotel Santa Maria Inn Costa Rica/Alajuela

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