" This home was the perfect place to enjoy our family vacation. Just waking up to the beautiful flowers, wildlife and trees was great. In addition to that we had more activities to do than time to do them all. Nohelia, the customer service rep was extremely helpful and attentive. She had an answer and solution to every question or challenge we had. It was an awesome week and we made great memories at Arenal Emerald Estate."
Our two families, 9 people, enjoyed our stay at Arenal Emerald Estate. Very comfortable, well-appointed, great common space, and terrific outdoor. Location is 5 minutes from town and activities all an easy drive. Bill, Laurie, and Nohelia were gracious hosts. Nohelia put together a full-set of activities from ziplining to river rafting, as well as sourced a chef to hire to prepare breakfast and dinner which enabled us all to simply relax
The house is large, with AC in each bedroom, the lighting is dim - even with all the lights on - this is due to the large great room/kitchen which is all wood. The grounds, pool, and landscaping are extraordinary. The connections with the tour groups were terrific, I agree with their recommendations. Also, please book the van from the airport. It is about a 3.5 hour ride from Liberia around the windy lake and well worth it to find the house which is in a remote location about 5 minutes from downtown La Fortuna. The gated entry and private large lot make you feel safe. Unfortunately, we inadvertently left the back sliding door unlocked one day and William had a fit. He was pretty angry that we left out his lounge chairs (who puts them away every day?)our shoes and towels to dry (there's no dryer or any place to hang damp things) He was very afraid someone would come and steal his one TV and his croquet set - maybe it's not a safe area? - also no extra garbage bags, or soap. We did have a chef (extra cost) who was great. I feel William also nickel and dimed you, as noted when you ask for anything extra. The video of the non- refundable deposit should tip you off - other rentals don't have that. I can't recommend this house because of the owner, as I'm sure he will respond to all my negative criticism. If you look at the other reviews you'll see how he responds to the negativity. Too bad tho, the house really is ok.
I cannot say enough good things about William at Casa de Costa Rica and the customer service he provided. I considered several properties in the la Fortuna area, but found William to be the most responsive of anyone. He helped me plan all the excursions and arranged the transportation to and from the airport. Every personal guide that William arranged was top notch. The catered dinner was efficiently prepared on our arrival day, and delicious. Every excursion that we went on was with a high quality person or company that we were extremely pleased with. William also handled a last minute emergency that we experienced - my daughter's flight was canceled due to snow and we had to re book her flight which led to her arrival 8 hours after our arrival. William checks his email all hours of the day and night. Within minutes of sending my panicked email on our travel day at 6 am, William had responded that he set up this extra transportation. Knowing this allowed me to travel without the stress of worrying how my daughter's travels.
The house itself was very nice, comfortable for the 7 of us and the outside was great with the pool and the beautiful landscaping. The air conditioners work well and do a great job cooling. It's too bad the weather for our trip was cloudy and rainy; we spent more time indoors when not out exploring the surrounding areas. We rented a car while at the house and found it very easy to get to and from our excursions and town for dinners as well as stops at the local supermarkets. I think having a car is key. I do recommend having a driver to and from the airport.
The property is beautiful with fruit trees on sight and a well-maintained pool. The house was very clean, well-equipped and comfortable.
Even better than the beautiful venue and amenities, were the support staff. Laura and William were very accommodating and gracious. We had a late flight that required a late check-in time and they were so accommodating. Carlos and Nohelia were at our beck and call for any other needs. They went out of their way to help us make the most of our stay. Carlos personally helped with booking activities in the area, recommending local food and fun, and was so great with our kids. We consider him a dear friend!
Thanks again for everything! We can't wait for another stay here!
This property management went above and beyond just providing a place to stay.
We had car problems and arrived late on check in day and they waited for us with refreshing drinks and a warm welcome. We had and incredible stay and memorable experience in La Fortuna.
The grounds are well kept, the pool is fabulous, the property is spectacular and makes you feel like you are in your own piece of paradise. The home fit everyone comfortably and has a large kitchen for everyone to cook and gather.
The house is located near many top attractions such as Tabacon hot springs resort, also the cold springs and waterfall. Costa Rica is absolutely beautiful and we can't wait to return.
I would definitely recommend this house to anyone.
We actually didn't stay at any of the Casa de Costa Rica properties, but in retrospect, wish we had. William and Laura were so helpful that they gave us great information and helped us book some of our activities anyway.
What I found most difficult about travelling in Costa Rica was getting good information on what was good value and every time we didn't take William and Laura's advice, we wished we had - starting with staying with them! La Fortuna is ideally located to access a wide range of activities and since the roads are VERY winding, it takes a long time to drive a short distance.
Also, I really appreciated that in addition to the usual tourist attractions (that are great!) they also give good advice on how to helpfully visit a local orphanage, and arranged a tour of a nearby indigenous reserve of the Maleku for us.
I highly recommend any of the Casa de Costa Rica properties for those visiting the beautiful Arenal area.