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GreenLagoon Wellbeing Resort
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Reviews (259)
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All reviewsgreen lagooncerro chatola fortuna waterfallthree bedroomcosta ricastrenuous hikehot tubmain buildingfull kitcheneco lodgefree breakfastevery morningamazing viewscloud forestzip liningsuperior roomrecommend staying here
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Reviewed 27 October 2013 via mobile

We stayed at the Green Lagoon for our Honeymoon, it was Fantastic. We were looking to find a place to rest and relax and that's what we found. The location is breath taking, with great views of Arenal, Cerro Chato, and La Fortuna. The grounds are amazing and beautifully maintained.
Even with the great location, probably the best part was the service. Danny at the front desk was fantastic, he was a huge help to us. He would ask what we wanted to do each day and then he would plan and price everything out for us, and then set up shuttles to pick us up. Great local insight to the area that really came in handy.
The meals on site were top notch as well. Free breakfast everyday was amazing. Authentic Costa Rican food with spectacular service. Lunch and dinner were also available at the restaurant for reasonable price, which were also very good.
Could not have asked for a better experience for our time in La Fortuna! 10 minutes outside of town with plenty of adventures near by. I HIGHLY recommend this place and if we ever go back to Costa Rica this is where we will stay!

  • Stayed: October 2013
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Thank JaredS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatoVolcano, Public Relations Manager at GreenLagoon Wellbeing Resort, responded to this reviewResponded 2 January 2014

Your were dilightful
Please vist us agian!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2013

I stayed at Green Lagoon Lodge a couple of months ago. The location itself and the maintenance of the gardens is spectacular. Breakfast is served fresh, typical Costa Rican food not bad at all. Wilfreds, who was generally on the night shift was very helpful and accommodating.

The bad:
The rooms are marginal and as far as amenities their offering is very poor. We were to give some suggestions but the manager was never there which was very disappointing. Also, the staff was nice and really hard working as there were maybe 2 or 3 people working at the hotel which gave us a really bad impression.
Adding up to all of that they were doing some working at the restaurant and the pool area which did not really bothered us as the improvements are very much needed.

All in all, this is not what we expected and left very disappointed. Hopefully, we end up on a far better place in la Fortuna as this area is a must see.

  • Stayed: July 2013, travelled as a couple
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Thank Savaah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 September 2013

Dear Guest, I and my staff at GreenLagoon have reviewed your note in detail. Your comments are very important to us. Thank you so much for your positive reviews in regards to .."Our Great Location, Spectacular Gardens & Landscaping Maintenance, The Excellent Breakfasts, The Great Staff Service and specifically thank you for praising Wilfredo and the Staff''s Excellent Service. They alreday know about your praises and they thank you!
I would love to have you again in our Lodge, especially now, that our Work in Progress while you where here is finished. I am sorry for your invonviniences and I really appreciate your patience during our Work in Progress while you stayed with us. Within our Eco-Sustainable Debt-Free Budget but still Succesfull Enterpirse, even in Adverse times, we have now Brand new Mattress in Each Bed; Amenities-inventory's Whish List in each room is now completed and the Grounds are Much Better. Our Tiki Grill & Bar is now expanded and completed as well as the SPA and the Restaurant.
We here you lound and clear and even when we are up in the monuntain with limitations that city hotels do not have, we are constantly remodeling, imrpoving and learnig so that everyone of our guests have an intimate-personalized service. We are not perfect, but we assure you that we are making every sincere effort to serve you better. I am personally on top of that.
Within our Sustainable Policies, our staff have multiple functions and at times GreenLagoon needs them elsewhere within our 400-Acre property, in construction projects or at our Orgnic Gardens. During slow days our staff and Manager may be out of the Hotel. But please, we are Eager to Hear about your Comments, Critique, Reviews, Advise and Recommendations. We are here for you so that your experience be a loud Wow!!. Leave messages with any staff member if you wish to give us a feedback. You are welcome anytime, anyday in our property or by eMail, telephone, etc.

To new readers, please do not expect a perfect place at GreenLagoon, but a beautiful Mountain Top Paradise with great un-matched views everywhere you look at and a place that is always improving, especially in our service and food. Our staff is a team eager to serve you with our sincere and authentic spirit and culture of "Pura Vida". Come and know us, be our friends and be part of our Growing Family.

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Reviewed 7 September 2013

The hotel is definitely a work in progress but I have no complaints, the staff was very attentive and accommodating. The rooms are nothing fancy or special so if you are going to CR for luxury, to sit around and watch TV all day this is not the place for you. Although the private bungalows were really exclusive and secluded.

The road up to the hotel is rocky and bumpy and there are bugs around the property (YOU ARE IN THE JUNGLE PEOPLE) that being said we all found it to be the perfect place for our group of friends.

We loved the rustic no TV atmosphere, it forced us to go outside every night and play card games and socialize which is what more people need to do!

In the mornings the cook made us a huge breakfast of something different every day and a couple of the nights we requested a dinner which was always very fresh and made right when we sat down like home cooking by a local Costa Rican it was awesome.

The pool area had just been expanded and the day we left the Tiki bar and spa were opened up so that will be really nice for future visitors. The hot tub was drained and refilled with fresh water each day so it took a while to heat it up but it was nice at the end of a long day of excursions.

Brian was there most days, he was super nice and helpful the first night he even drove down and got us some local beer after our long journey. Mr. Mendoza was the security guard, food server and overall jack of trades, he didn't speak a word of English but we really enjoyed practicing our terrible Spanish with him! :o)

I know they have a lot of plans to expand in the future and I recommend this place to people looking to get out of the hustle and bustle of Fortuna to enjoy beautiful views of nature.

Bring some activities, card and board games maybe a little portable radio or speaker with iPod and plan to get out of your room and get to know people it makes trips to other countries worth it!

  • Stayed: July 2013, travelled with friends
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2  Thank Amber H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatoVolcano, Public Relations Manager at GreenLagoon Wellbeing Resort, responded to this reviewResponded 2 January 2014

Our little getaway paradise appreciates your kindness. Thank you for your wonderful words. Our staff enjoyed your kind comments.
Please come back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

The best Choice.
Everything was Fine.
Rooms, Bathroom clean
AC ok
Fridge ok
It was my First Time in Costa rica and the volkan Arenal.
Go there, it's fine.
The People are Nice, breakfast Good and completed (Fruits, eggs, Rice and beans, ham, cheese, coffee)

  • Stayed: August 2013
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1  Thank RolfMayer1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChatoVolcano, Public Relations Manager at GreenLagoon Wellbeing Resort, responded to this reviewResponded 2 January 2014

Thank you

Very Nice!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

My husband and I stayed here on our first visit to Costa Rica. We bought a groupon deal (3 nights for a standard room/$159). They ended up putting us in a bungalow suite which was very nice. It was a great deal considering the amount that we paid. It was very spacious, with a small kitchen area, and was very clean. We found the staff to be excellent - very helpful and friendly. If you're up for a difficult but rewarding hike, the hike to Cerro Chato is beautiful and worth the trip. And admission is free if you stay here. La Fortuna waterfall is also a short walk down the road. We rented a vehicle with 4 wheel drive and I'm glad we did because the road isn't paved to the hotel. I would definitely stay here again.

  • Stayed: August 2013, travelled as a couple
    • Value
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2  Thank Lauren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CerroChato, Director de Relaciones con Clientes at GreenLagoon Wellbeing Resort, responded to this reviewResponded 22 May 2014

Wow!

Thank you very much for your review.

All the facilities and attractions, like La Fortuna Waterfall, are close by. And the thousands of birds you see around here amaze our guest as well.

We can't wait to have you back. Pura Vida!

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