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“Tasteless and overpriced”
Review of Sura Bar & Bistro

Sura Bar & Bistro
Certificate of Excellence
Cuisines: Costa Rican, Central American
More restaurant details
Restaurant details
Good for: View
Dining options: After-hours, Breakfast, Reservations
Description: Inspired by traditional Costa Rican architecture, Sura Bar & Bistro allows up to 120 people, and is completely open, so that you can enjoy the climate and natural environment of this area as well as a spectacular view of the Arenal Volcano. With a wide menu variety, combining international cuisine, as the traditional flavors of our fields, seas and rivers; the doors open from 7 am until 10 pm, to enjoy from breakfast, to lunch or dinner. Sura Bar & Bistro also offers a fine selection of wines, and domestic and imported liquors of the highest quality. A pleasant and convenient place to eat appetizer before or after your activities in La Fortuna de San Carlos. Sura Bar & Bistro offers delicious and practical options, with the special touch of home. In a room where you can meet friends, chat and watch sporting events, enjoying your favorite drink. Enjoy life from another perspective, from our Wet Bar.
Reviewed 3 weeks ago

Breakfast was quite good, since it was local cuisine. However, every other type of food ("Western") was tasteless and overpriced. We tried a few dishes over several days. C- for me and my husband. If you are looking for good food, this is not the place to go. Very disappointing.

    • Value
    • Service
    • Food
Thank Lunamax4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCustomerService, Director de Relaciones con Clientes at Sura Bar & Bistro, responded to this reviewResponded 3 weeks ago

Hello, thank you for your review.

We regret that your experience not was the best.
Definitely, we will consider your contribution to improve in all you mentioned.

All the opinions are very important for us. Our main goal is the complete satisfaction of all our customer.

Once again thank you for your feedback.

Kindest regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 - 6 of 212 reviews

Reviewed 5 weeks ago

We had breakfast daily at location. The food was good, as well as the coffee and juices. Types of food served was somewhat limited so my younger daughter was not too crazy about choices but we worked our way through it. At times items on buffet were not available as well but we went with the flow. They had a nice selection of local craft beer, but the signature happy hour drinks lacked any kind of punch. Atmosphere was nice and the staff was mostly friendly. Entire space was clean and open.

Review collected in partnership with this restaurant
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCustomerService, Director de Relaciones con Clientes at Sura Bar & Bistro, responded to this reviewResponded 4 weeks ago

Dear Rob, thank you for sharing your opinion about our service.

Definitely our daily goal is to make the stay of our clients a perfect and unforgettable experience.
Our staff works at all times to fully serve our visitors and your feedback will definitely help us to improve every aspect of our work.

We hope you visit us again soon, it will be a pleasure to serve you.

Kindest regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2018

Wonderful staff and amazing food! Service was fast and the resort is incredible! Will be back and I highly recommend this place!!!! ❤️

Review collected in partnership with this restaurant
Thank lorpadua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCustomerService, Director de Relaciones Públicas at Sura Bar & Bistro, responded to this reviewResponded 12 June 2018

Dear lorpadua, thank you for taking the time to share your lovely experience with us.

Is good to read your comments about our services, and we are truly pleased that you have enjoyed all that you encountered in the hotel.

It was a pleasure to have you here with us, and we hope that you can back soon.

Kindest Regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2018

the food was very tasty, the waiters were very accommodating regarding my food requests. excellent dinner. breakfast buffet was very good. would like to have seen some casual lunch specials not so expensive. overall, a pleasant dinner.

Review collected in partnership with this restaurant
Thank 2barefeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCustomerService, Director de Relaciones con Clientes at Sura Bar & Bistro, responded to this reviewResponded 11 June 2018

Hello, thank you for your positive review, which is very important because give us the energy to keep serving you in the best way.

As you well say, we have delicious food, a professional service and a perfect view of Arenal Volcano.

Definitely, we will consider your contributions about the casual lunch specials to improve in all we need.

We hope you can come back someday. It will be a pleasure to serve you again.

Kindest regards,
Gerardo Pérez H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2018

After a long drive from San Jose. We finally arrived at our Hotel. After a grand check in experience we were told the restaurant was really good. I had the grilled seabass with hearts of Palm Sauce and it was frickin awesome. We would go one to eat there two other times and service and food was excellent every time. Definitely go there for dinner!

Review collected in partnership with this restaurant
Thank lxh08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCustomerService, Director de Relaciones con Clientes at Sura Bar & Bistro, responded to this reviewResponded 11 June 2018

Dear customer, thank you for time to evaluating our services.

We are really pleased to read that you had a wonderful experience at our restaurant.

All our staff strives to serve you in the best way.
As you well say, our grilled seabass with hearts of Palm Sauce is delicious.

We hope you can come back in a near future.
It will be a pleasure to serve you again.

Kindest regards,
Gerardo Pérez H

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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