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“Pretty good...” 4 of 5 bubbles
Review of Los Lagos Hotel Spa & Resort

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Los Lagos Hotel Spa & Resort
Certificate of Excellence
Cape Coral, Florida
Level Contributor
4 reviews
4 hotel reviews
“Pretty good...”
4 of 5 bubbles Reviewed 11 May 2012 via mobile

This town can be a lot of fun! There's hot spring pools minutes from your room and beautiful gardens, horses, butterfly garden etc. The property is just amazing. The rooms are a little small, standard. Room 143 the bathroom window doesn't shut all the way so we had a few dozen flying creatures visit us but we are from FL so not a big deal for us. The breakfast was great and front desk staff pleasant. A few things could use improvement. The prices at the bar were so high that even someone like me who splurges on vacation would rather go downtown 5 minutes than to hang out there. The spa was the same, it's less expensive for me to get a massage here in Naples, FL than there, and yes all US prices. The wrist bands they want you to wear to get in the property and to breakfast etc are a beacon to the locals of where you are staying and makes it awkward as you are judged by it. We took ours off in town, they should do away with those it's not entry to the fair! Other than that we had a great stay.

Stayed May 2012, travelled with friends
Helpful?
Thank amihalik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (263)
Date | Rating
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English first
Drake Bay
1 review
4 of 5 bubbles Reviewed 7 May 2012

We just returned from a retreat at Los Lagos in la Fortuna. It was a lovely experience and enjoyed by all. The food buffet, the rooms and the grounds were all beautiful. The staff were friendly, helpful and available. Unfortunately one of the women fell and broke her hip and had to be taken by ambulance back to San Jose, three and a half hours away. The manager Luis Ramirez Avendaño not only accompanied her but stayed overnight helping get her into the hospital, translating and making necessary phone calls. We were totally amazed at this unexpected concern. It is comforting to know that at such a large hotel the guests still get personalized servcie.

  • Stayed May 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank La_Paloma_Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farmington, NM
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 May 2012

My husband and I just got back from Costa Rica about a week ago and La Fortuna was our first destination. Our room at Los Lagos was average nothing fabulous the biggest complaint for us was probably that the bathroom has an opening at the very top of the door so it's not very private and the pillows were really flat. But the resort it's self was awsome!! The swim up bar was great and all of the staff was friendly and helpful! The onsite exhibits were great. We met another couple who was staying at the Springs resort just up the road a ways and there room blew ours out of the water which had a splendid view! But we liked Los Lagos resort better.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Erica718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 April 2012

Pros: - Great view and location with respect to the volcano - Decent renovation for what looked like a tight budget, beds and rooms are comfortable. Good Restaurant, Great Spa.
Cons: - They claim to have wireless internet, they do not, only on the lobby area, and it was out 3 out of 4 days of our stay - The front desk manager was 'rude' for lack of a better word, unable to properly explain the incorrect billing that was made at booking time. - Management has the most ridiculous rules for employees and patrons, which make it seem like they are going out of their way to create a hassle filled experience, which the staff cannot correct due to poor management. - The hotel rooms are far and spread apart, if you don't have a car don't stay here, the hotels 'inner coach' service was constantly delayed, taking 30-40 minutes to pick us up on more than one occasion and it took 3 calls to the front desk to sort it out. - The laundry service ruined a piece of clothing and refused to pay for it.

Room Tip: Close to the pool and restaurant if you don't have a car
See more room tips
  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Moko L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 23 April 2012

After reading a lot of reviews before booking, I'd have to say I got exactly what I expected. The resort is very impressive!
Pro-s There are multiple big pools with water slides; I was worried it would be filled with children but it really wasn't. There were many different hot springs including several that felt rather secluded which was nice. The farms on the resort were also really cool- butterfly farm was my favorite, the frog and croc farm also must sees. I also enjoyed the little lizards that ran around the property, the koi fish pond, all the plants/wildlife. The food at the restaurant was quite good, a tad pricey but tasty and wait staff was nice. Also they have a room near check out to hold your bags if you stay past 12pm check out.
Cons- The rooms are def outdated but I since I knew this was coming I wasn't too bummed (New sheets and curtains would do wonders! They seemed so out of place for the resort) I also would have to say that the wifi was only half reliable, the wifi by the wet bar was great but the wifi at the check in desk often went out often. Some of the female staff at the front desk were kind of not helpful either, when I would ask why the wifi was out they would say "Its just like that sometimes" or "It's out yesterday, today, and tom" even if it was working yesterday or tom. When we asked for a cab after hours to be called it was like pulling teeth, that their cab service ended at 10 and we would have to call someone else, but they didnt have a local taxi # or a phone book and we couldn't dial out local numbers from our own room- but eventually they did call a cab for us. And one man that worked front desk was super helpful all the time, even let us ride into town with the hotel staff once for free- so it's not all of them that are like that.
In the end I def would stay again, the grounds are really worth every penny and it was affordable.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
47 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

the resort is beautifull, a lot of space ,gardens,a pool bar,spring warm water.
a wonderfull view to arenal volcano.the breakfast was wonderfull.the room are spacy and clean.

Room Tip: try to find a room not far from the restaurant
See more room tips
  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank hcrespin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Sacramento
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 April 2012

My husband and I spent one night in this resort and wished we had stayed there our whole trip. The resort is in a beautiful location very close to the Arenal volcano and has awesome views of the lush green landscape. This eco friendly resort uses a solar energy to provide power to the rooms and to provide heat for the water in the rooms. The hot spring pools were absolutely amazing, I mean how can you beat a waterslide into a hot pool with a swim up bar? This place also has several attractions on site including a butterfly garden, frog garden, leaf cutter ant exhibit and alligators. They also have a full service spa and a great restaraunt. I wish I was back there now, it was really a highlight of our trip and was the perfect place to relax after hiking to the top of the Cerro Chato and back. If you make the trip to Arenal, this is the place to stay!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maygann11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Lagos Hotel Spa & Resort

Property: Los Lagos Hotel Spa & Resort
Address: 6 km from Fortuna de San Carlos, La Fortuna de San Carlos, Arenal Volcano National Park 506, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in La Fortuna de San Carlos
#18 Family Hotel in La Fortuna de San Carlos
#25 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel Spa And Resort
Los Lagos Hotel La Fortuna De San Carlos
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/La Fortuna De San Carlos

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