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“Maybe it was good once”

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Los Lagos Hotel Spa & Resort
Certificate of Excellence
Reviewed 6 June 2008

Los Lagos may have been someone's idea of a resort twenty or thirty years ago, but now its just a bit seedy and shabby - a shame because La Fortuna is a friendly town with lots to offer and it has some other great places.

Only worth a trip if you want to soak all day in a hot spring pool for cheap.

  • Stayed: June 2008, travelled as a couple
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1  Thank Pura_Vida_Nico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 May 2008

We did stay in this hotel in late March for one night here is what we found:

Check in was ok the lobby had nothing special to offer, the employees were nice and helpful in respect to the décor for both the reception and lobby area we both have were untouched, it looks more like an empty train station then a lobby area of (as we were told a 4 star hotel) in any respect disappointing.

After the check in we have had our lunch at 2.30 pm and at once were told that the restaurant would close at 3pm sharp; again the restaurant as much as all other facilities are not truly inviting, knowing other hotel properties around the area it is missing quite a some style and décor.

The food and the food presentation was of lower end quality, considering the price/quality for sure out of balance so was the service during our lunch. We where sitting on the outside terrace considering the in door restaurant for sure the better place to be. The in door restaurant was set up for group business and not appealing at all what so ever.

We had room number 225 on the higher grounds of the resort, the room is of a large sized and both beds can be used (by pulling out the 2nd bed under the main one for up to 4 persons. The room quality is very basic to say the least; the only high light in the room was a small Flat screen TV. Beside the bath room amenities no other amenities could be found; the Mini bar running however with out any stock.

The balcony door to the terrace was not closing correctly and as of 7 am in the morning you could hear the noise of employees with radios all the time. The guest rooms for sure do not reflect any 2, 3 or 4 star hotel image, the beds are not comfortable, room service was not possible and standard amenities are not available in the rooms.

Almost all out door facilities are in VERY urgent need of maintenance, the overall property presentation presents it self in a very poor condition this includes pool, out door bar and garden areas.

Even if you keep a room rate from some 150 USD in mind, the price value is simply not in place. The location is fine; the property potential is there but in urgent need of being upgraded. We had no chance to check out there spa operation (it has apparently being newly renovated) so we can not judge in respect to it.

  • Stayed: March 2008, travelled as a couple
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2  Thank GlobetroterAmericas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2008

We had a driver pick us up from the airport at 9pm and we arrived at the resort around midnight. We were shown a very cute and clean bungalow where we promptly fell asleep.

When we woke up that morning, we were amazed by the beautiful view of the volcano! During the three nights we stayed there, we enjoyed the complimentary breakfast every day on the veranda and saw beautiful birds. We hiked the path up to the volcano viewpoint (from the hotel!), hung out at the swim up hotspring, and had a very relaxing time. The staff was very friendly and we enjoyed our time at this hotel very much.

We did not have a car so we were limited to the resort except when we were picked up for our off-site activities. If we did have a car, we would have liked to go into town to explore a bit.

I would definitely recommend this hotel to my friends AND stay here again!

  • Stayed: April 2008, travelled with friends
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Thank sfrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2008

This is a great place to stay for the price. They have a large piece of land at the base of the volcano. It is beautifully landscaped with multiple pools, butterfly garden, and even a crocodile farm. Don't miss the breakfast. It is a wonderful buffett of fresh fruits, juices, cereal, meats, eggs, and made to order pancakes. The staff are very friendly and accommidating. The onsite activities are some of the best we experianced in Costa Rica. We meet people from other hotels that came to participate in the Zip Lining. The rooms are not much. But not an issue as we only slept there.

  • Stayed: March 2008, travelled as a couple
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1  Thank heiric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2008

The grounds are beautiful. The restaurant had lovely outdoor seating and we enjoyed the food. The hot springs were good with lots of variety.

The room however left lots to be desired. The bed was uncomfortable and the room was not a place we wanted to linger.

The rates are fair and the grounds make up for any shortcomings in the room.

  • Stayed: February 2008, travelled as a couple
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1  Thank JenGwen323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2008

We stayed here for 3 nights in March. The room was very clean and pleasant and we had a lovely view of the volcano. The breakfast was also very good (otherwise, the food is average). The best part of our stay was the expansive grounds, including the multiple pools (large and small), the crocodile farm and the butterfly garden. The staff was generally friendly except for one bartender at the wet bar who seemed to be morally opposed to serving the gringos, but she was there only once.

  • Stayed: March 2008, travelled as a couple
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Thank yaneh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2008

My wife and I stayed here for several nights on the tail end of our trip (first half was at Villas Hermosas, Mal Pais Puntarenus). Like several of the reviews I’ve read, we arrived at night, after a very long day of driving and welcomed the large, well lit sign.

We found the property to be very nice. The grounds, while overly designed to the point of "manufactured beauty", were attractive/comfortable and we truly enjoyed walking through the butterfly, ant and crocodile exhibits as well as relaxing at night in the spring fed Jacuzzis (think the Mirage Las Vegas style without neon – not quite, but…).

Also, nice was the food at the restaurant. We had dinner the first night and the complementary breakfast the follow two days.

With all of that said, we were very UNDERWELMED with the rooms. They were unappealing, had that stale aroma of standing water and the bathroom plumbing constantly leaked on the tile floor. Needless to say, while our view to the Arenal Volcano was fabulous, we were not very interested in hanging out in our room.

  • Stayed: February 2008, travelled as a couple
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2  Thank CanukDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Lagos Hotel Spa & Resort

Address: 6 km from Fortuna de San Carlos, Arenal Volcano National Park, La Fortuna de San Carlos 506, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in La Fortuna de San Carlos
#18 Family Hotel in La Fortuna de San Carlos
#25 Romantic Hotel in La Fortuna de San Carlos
Price Range: £61 - £134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel Spa And Resort
Los Lagos Hotel La Fortuna De San Carlos
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/La Fortuna De San Carlos

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