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“Swimming while it's raining”

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Los Lagos Hotel Spa & Resort
Certificate of Excellence
Reviewed 27 January 2014

Beautiful resort, difficult long treacherous trip to get there. A real Rain Forest in the clouds, but it does not stop you from bathing in amazing pools heated by the volcano to 90 degrees F.
Difficult to connect with the outside world
The entire family enjoyed the experience, regardless of
The rain

Stayed: January 2014, travelled with family
1  Thank elliott v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 January 2014

When we first arrived at the pool we thought our room was not super fancy but pretty good. The décor was slightly outdated, but the room was large and had everything we needed. Then we left our room and it was AMAZING. There are these great exhibits- alligators, butterflies, frogs, turtles and insects! Then there is the pool, which was unlike any pool I have ever been in! It was rather a series of pool, part of it was unheated then a large portion of it was hot water complete with slides and a wet bar. We seriously just wanted to hang out at the pool all night, it was that great! The next morning we saw we had an awesome view of the Arenal volcano. The staff was nice and there was a yummy free breakfast. If I ever return to Costa Rica (which I hope I do) I would definitely return here! We had an amazing time and it was really close to our Canyoneering adventure we had booked.

  • Stayed: August 2013, travelled as a couple
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1  Thank teethgk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2014

An acquaintance that we met on a river rafting excursion invited us back to his resort to experience the hot springs and it was AMAZING. If you are a hot spring or pool enthusiast, then you MUST check out this place. Must be over a dozen pools of varying sizes and temperatures plus several really run, fast and a lit scary water slides that would never be allowed in the US. Nestled right us against the flanks of Arenal Volcano, this is a very attractive, upscale resort with dining opportunities, extensive gardens, crocodiles and nicely appointed rooms. Would seriously consider staying here if ever in La Fortuna again just for the AMAZING hot spring fed pool!

  • Stayed: January 2014, travelled as a couple
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1  Thank Keimanu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

We stayed at Los Lagos June 2013 for a week and enjoyed every moment. My kids absolutely loved the water slides. They are unlike anything in the US. They have two slides that dump into the cold water springs and one that dumps into the big hot springs pool that has the swim up bar. Free breakfast buffet was great...the kids and my husband ate a ton and then we headed to the pool for some relaxation or onto an excursion. The sun didn't come out too often, but that's too be expected for June. The bugs were manageable with bug spray. I'm usually a HUGE mosquito magnet and I didn't get a single bite as long as I used the spray. That's even with going to the hanging bridges, going on a safari float, and zip lining in the rainforest. There was so much to do there! Our room was up high in the hills so we used the hotel shuttle a lot to go back and usually walked down on our own in the morning. We had a view of the volcano which was awesome when the visibility allowed you to see it. We did have some issues with these huge flying insects in our room especially after a rain storm. They started coming out of the TV, but they didn't bother us. My husband and kids hiked a little closer to the volcano one night. The shuttle was typically prompt...there were a couple times we waited 15-20 minutes. We had dinner several times in the hotel's restaurant and it was quite good. Our waiter was awesome! We would stay here again in a heart beat....it's now become the standard to which my kids hold all other hotels to especially when it comes to the water slides.

  • Stayed: June 2013, travelled with family
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2  Thank KenMichelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2014

My husband and I were able to spend a few hours at this hotel after a white water rafting tour. The hot springs were amazing. They're like nothing we've seen before. These are literally coming down from the volcano and are built into the hillside. And the pools have the most hilarious waterslides. We were like little kids cracking up going down them. It's much more laid back than the U.S., which takes some getting use to. You don't see lifeguards, helicopter moms, or floaties anywhere. We both said that if were came back to Costa Rica, we would definitely want to stay at this hotel. There is just so much to do and see.

  • Stayed: January 2014, travelled as a couple
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1  Thank jperoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2014

We were on our honeymoon, this was the first of three places we went in Costa Rica, and the first time either of us had stayed at a hotel. The resort seemed moire for families than couples, would have appreciated some adult only areas. The room was odd - big, but poorly laid out, not many places to put toiletries or clothes, and it was very moist and mildewy with windows in the bathroom that did not easily shut. you had to leave a room key in to keep the ac on which was a pain. breakfast was decent, the hike to see the Arenal volcano and just the little walks around the spectacularly manicured grounds were very nice - butterfly enclosure, frogs, ants and GATORS! Monkeys close by and heard early in the morning which some complained about but we did not mind. The hot springs pool and bar was pretty freaking awesome - and the waterslides were fun.

Room Tip: we werent too far from the pool/restaurant/lobby so we had a reasonable walk to and from the room...
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  • Stayed: January 2014, travelled as a couple
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1  Thank Kristi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014

We spent 4 nights at this resort and really enjoyed it.
The rooms are on a hill so if you book one of those with a view be prepared to walk or wait for the shuttle. We had a superior room, which has two rollaway beds underneath each queen bed, so you could sleep 6 in this room if needed.
Again, on a hill and our room was at the top so we walked a couple of times down and shuttled up always.
Great pools, each of varying degrees of temperature & water slides.
Hot springs are up the hill above the pools and are really hot.
We found ourselves heading back to the very warm pools rather quickly, but it was nice to try.
The buffet breakfast was great. My 9yr old son loved having 3 fried eggs freshly cooked to order each morning. Pancakes, fruit, yogurt and more. A true buffet.
Lunch & dinner are a little pricey when you eat at the resort.
But once you get back from an excursion (canopy tour, river rafting, horseback riding, etc) it's nice to have a place to eat and then jump in the pool(s).
If you walk around the resort they have a frog pond, butterfly garden & even some crocodiles behind the fence. We were yelled at by some howler monkeys from up in the trees when walking around this area (below/behind the restaurant).
We booked a canopy tour & white water rafting through the resort. Both were great, but the class 2/3 river rafting was the highlight excursion of the trip. Little pricey, $65 each, but that included a stop halfway down the fiver & the guides cutting up tons of fresh pineapple & watermelon for all of us. After we completed the river tour they took us to lunch, which was also great.
We booked the taxi-boat-taxi to Monteverde as the next place we were staying at (house actually) was known by the guys we booked that through. Plus it was $8 or $10 dollars (can't remember exactly) cheaper, per person, booking it on our own. So that was nice.
The bonus of booking trips through the resort though is they'll handle any problems you have on your trip(s).
We had to wait an hour for a driver to pick us up after horseback riding to the waterfall. Since this was the responsibility of the horseback riding company, Los Lagos called up & complained & we received a partial refund on the trip.
I doubt I would have gotten that had I booked it on my own. So you might pay more booking it through them but at least you have someone to fight for you if something goes wrong like we did.
The only downside of the resort is the location. If you don't have a car, like us, then you'll be reluctant to get a taxi (I was told $10 each way) for the 12 minute ride to town.
Thus we ate most meals at the resort. Food was good, not great, but good. I personally enjoyed the typical and my kids loved the spaghetti (not on the menu) & burgers.

Keep in mind the volcano is no longer active, so you won't see lava running down the side at night nor will you hear the mountain grumble as it used to as well.

If we go back to La Fortuna it would be hard not to stay here again. Our kids loved the pools/slides and the views are great. If it was closer to town I'd be giving it 5 out of 5. As it is, it's more a 4 1/2.

Room Tip: Superior rooms had 2 rollaway beds in addition to the 2 queen beds.
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  • Stayed: December 2013, travelled with family
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1  Thank Vagabond87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Lagos Hotel Spa & Resort

Address: 6 km from Fortuna de San Carlos, Arenal Volcano National Park, La Fortuna de San Carlos 506, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in La Fortuna de San Carlos
#18 Family Hotel in La Fortuna de San Carlos
#25 Romantic Hotel in La Fortuna de San Carlos
Price Range: £61 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel Spa And Resort
Los Lagos Hotel La Fortuna De San Carlos
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/La Fortuna De San Carlos

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