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“Los Lagos = Lodgings + Cool Nature/Fun Park and Spa”

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Los Lagos Hotel Spa & Resort
Certificate of Excellence
San Diego, California
Level 4 Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Los Lagos = Lodgings + Cool Nature/Fun Park and Spa”
Reviewed 8 July 2010

Los Lagos Hotel definitely deserves a higher ranking on TripAdvisor. This place is WAY more than a hotel. For a very reasonable nightly rate, you get access to all kinds of cool stuff. Numerous swimming and hot pools, crocodiles, ant farm, butterfly garden, random iguana sightings and so much more!

I've read some negative reviews here about this hotel and virtually all of them seem to come from people who didn't even STAY at the hotel but simply came in for the nature exhibits and pools. Somebody made a comment about paying for a lost towel. Big deal! They made it very clear to us when we checked to take care and NOT lose our towels. Fair enough. So if you come here or stay here, just be careful with your towel. If you lose it, don't come crying about it on TripAdvisor.

My girlfriend and I absolutely loved the breakfast at Los Lagos. It's a full buffett with TONS of options. Omelet bar with the works! Plus lots of fruit, gallo pinto, and other tasty selections to fill you up. While we stayed at Los Lagos, we filled up on the breakfast and were never hungry again until dinner time. To each their own, of course, but the breakfast is a great feature of this hotel.

The hot pools are amazing here. Our first night we enjoyed the pools for about an hour and then had a beer at the bar. About 15 minutes into our time at the bar, the Arenal Volcano went off! Lava burst from the top and started flowing down the side. AMAZING EXPERIENCE! We had a great view of the volcano during the mini-eruption and throughout our entire stay.

Our second day, we took advantage of the spa services and splurged a bit. It was completely worth it. The spa services were phenomenal. Flory was my masseuse and she did a number on my legs. I've NEVER had such a great massage. Awesome, awesome, awesome!

  • Stayed July 2010, travelled as a couple
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1 Thank HavePointsWeTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Langley, Washington
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2010

Seven in our family recently visited this hotel as day guests for the zip-line facility. The steep price included a pass to the hotel pools for the day. The zipline adventure was fine. The rest was terrible. We had the worst lunch on the planet at the hotel poolside cafe. It was hugely overpriced and the food inedible. Service was only barely acceptable. Orders were wrong. The pools themselves are okay but the waterslides downright dangerous. To top it off, after spending nearly $500 in one day, the hotel management categorically refused to provide us with TOWELS! Seven of us dripped dry in the parking lot. The hotel manager refused to speak to me, continually sending his young front-desk clerk to tell me (three times), that NO, THEY WOULD NOT ALLOW US TO HAVE A TOWEL! Don't bother with this place. It is very poorly managed, the food is terrible and the manager needs a different kind of job.

Stayed June 2010, travelled with family
Helpful?
3 Thank cwsch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2010

My boyfriend and I loved this hotel! It's located in Arenal right near the volcano and if you're lucky you can see it flow during the night right from the hot springs pools located on the premises.
The hotel grounds are beautiful and massive and offer three pools and several hot and cold spring pools...the higher you go up the hotter the pools get. Watch out for the infamous "killer" slide, it's insane!
The staff were incredibly friendly, the breakfast was good, and the hotel also offers hiking trails up to many scenic viewpoints. We found the location to be decent and it was about a 10 minute cab ride into town where we found many places to eat, drink, hang out and find tours to see the rest of Costa Rica.
It is about a 2 hr ride from San Jose airport!

  • Stayed November 2007, travelled as a couple
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Helpful?
1 Thank yogigyrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston USA
Level 1 Contributor
2 reviews
Reviewed 18 June 2010

The grounds and location of this hotel were outstanding. Its sits directly in the backdrop of the Arenal Volcano and offers beautiful views. Though the best lava views seemed to be either at the very edge of the property in the observation area or at other resorts further down the road, we were still able to glimpse the eruption from our room. Nightime viewing was tough due to nightime cloud cover and rain during our stay. The property boasts a lot of forest area - enough even to allow a troup of howler monkeys to make an appearance just outside our room on our final afternoon. The hotel had a beautifully landscaped property & a multitude of well kept hot and cold pools. Our family ranged in age from 17-43 and we enjoyed the hot springs and the waterslides. I bet families with younger children would have probably enjoyed the pools even more than we did.

While there we took advantage of a couple of on site activites - horseback riding & zip-line canopy tour. These were easy to book and convenient as they both took place right on the property itself. The guides were very fun, knowledgeable and helpful and experienced. They all went out of their way to make sure we had a great time. Since we did not repeat these in other areas I am not sure how they compare to other similar tours in the area.

The only con we could find was the sleeping was a little tough due to hard uncomfortable matresses.

  • Stayed June 2010, travelled with family
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Helpful?
Thank tracilang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timbuktu, Mali
Level 5 Contributor
79 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 15 June 2010

This resort is amazing. The setting is beautiful with the best view of Arenal that one can find. Our room was clean, comfortable and quiet. No complaints at all with the room. The included breakfast was terrific.

Grounds are amazingly beautiful. The water is dreamy and the slides are fun. Our entire party -- from age 3 to 37 had a terrific time and our stay went by way too fast.
I would not hesitate to return.

Two areas for improvement are the lack of internet in the room and just the knowledge that many of the rooms are a LONG way from the dining area and the swimming area. There is a free van transfer but wait times seem long. This is a small price to pay for the benefits. The natural hot springs, slides, swimming and environment are simply unmatched in the world, seriously.

  • Stayed March 2010
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Helpful?
1 Thank mlotto7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 June 2010

***We really enjoyed the area of Arenal (we wished we had booked more than 3 nights) and felt Los Lagos was the perfect fit for us... the quality of the hotel/resort for the value*** After reading tons of reviews here on Tipadvisor my husband and I decided to email Los Lagos and see if they could offer any specials (we went during the off season in September and learned that most hotels will offer you specials if you just ask- but keep in mind this process of communicating will take much longer than it does in say the USA... think of it as "relaxed Costa Rica time"). We stayed in a "Standard double" for an amazing $90/night special rate (breakfast and taxes included- for 3 nights min, we liked the newly redone rooms we were put in as well) and it was perfect for us!! Since it was our wedding anniversary we wanted to stay in a nice resort-like hotel, but weren't willing to fork out big $$$$ for the well-known Tabacon and other 5star resorts, 3-4stars was perfect considering the best part of Arenal was all the adventures/excursions we booked (which the hotel did a great job of setting up for us)! The one thing which makes Los Lagos that much better than other 3-4 star resorts is that Los Lagos has its own natural hot springs/pools :) we checked out others such as Tabacon and you would pay $75 per person to just go for one night! But since we were staying at Los Lagos we could enjoy our own hot springs every night for no additional charge :) and we did! The only thing we found strange about costa rica rooms was the lack of an alarm clock, bring your own cuz there isnt any in the rooms (u can get a wake up call though)... probably because that would go against the relaxing feel of the country. We had read some negative comments about the staff before we went, but honestly they were totally fine! Just dont set your expectations super-high as you might desire at a 5-star resort! All of the staff was professional and helpful.
Regarding activities... in the area we loved every one we went on, and after pricing out other competitors we realized the pricing offered at the hotel was just as good and more convenient. Here are some examples of what the hotel arranged for us I HIGHLY RECOMMEND YOU TRY THESE :) :
--Pure Trek Canyoning (rappel down waterfalls) http://puretrekcostarica.com/canyoning.html (cant recall the price but prob around $70-90 pp w/ lunch & transport) This was sooooooooo fun!!
--Wave White Water Rafting (El Toro river) http://www.waveexpeditions.com/products/1-toro-river (I've never done it before, but definitely recommend this one)
--Zip Lines.... yes los lagos has some, but they are nothin compared to the Sky Trek ones which are huuuuuuuuuuuuge and awesome! http://www.skyadventures.travel/Arenal_En/Sky_Trek.html (the last zipline tour departed at 3pm each day and was $60 per person) We drove over to do the zip lines towards the end of the day and then since we were so near to the Observatory lodge we went there for early dinner and watched the lava fall for hours on the active side... very cool, you should not miss this, but try to time it with the weather/visibility!
*Note, although the observatory lodge has a great view of the active side of the volcano, i felt much better on the other side while sleeping :) at Los Lagos... but definitely make the trip one of the days to hear and see the active side!
--La Fortuna waterfall... if you are looking for a quick little adventure, drive yourself there and enjoy a dip! I dont think its worth $40pp as a tour though, glad we had our rental car.
Lastly, regarding cars in costa rica, we rented a car from San Jose (cant recall the company but it was well known) and it was a fun adventure in itself to drive around costa rica... GPS was critical :) as there is no such thing as addresses as we know it in the USA, but as long as you are headed to a well known destination your gps will find it... otherwise the people are very nice and helpful if you get a little lost along the way! HAVE A BLAST!!!

  • Stayed September 2009, travelled as a couple
    • Value
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Helpful?
4 Thank 3to4starTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colorado
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 June 2010

Me,my family and some friends stayed at Los Lagos back in May, the property is very nice and as a matter of fact throughout the yearsI have stayed here maybe 3 or 4 times but my surprise was this last trip when they were billing me for my room. So let me try to explain,their rates are given in dollars so you would expect to be charged in dollars for your stay if you were to pay with a credit card, because in Costa Rica credit card machines have the ability to charge you in dollars, but what they do is give you the total in dollars and use a phony exchange rate so that they can charge you more when they make the conversion to colones. When I was at the hotel the exchage rate at the Central Bank had an exc hange rate of 511.00 colones (buy) for $1.00 and 521.00 (sell) for $1.00; at Hotel Los Lagos $545.00 as you can see their convertion rate is extremly high, so to avoid being taken advantage your only option is to pay in cash (dollars).

P.S. In Costa Rica the Central Bank determines the rates that all Costarican financial intitutions can use to exchange currencies.

  • Stayed May 2010, travelled with family
    • Location
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Helpful?
5 Thank coperi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Lagos Hotel Spa & Resort

Property: Los Lagos Hotel Spa & Resort
Address: 6 km from Fortuna de San Carlos, Arenal Volcano National Park, La Fortuna de San Carlos 506, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in La Fortuna de San Carlos
#18 Family Hotel in La Fortuna de San Carlos
#25 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Los Lagos Hotel Spa & Resort 3.5*
Number of rooms: 98
Official Description (provided by the hotel):
Volcano Resort with 1050 acres of tropical forest and wide landscapes, clear, safe and spectacular view to Arenal Volcano, wide tropical gardens with butterflies, frogs, crocodiles and leave cutter ants. An exclusive resort with its own 13 platform Canopy Tours, Horseback Riding Tours, and spectacular observation point at the property, other facilities is an exclusive Spa facing a primary forest and surroundings of water and their signature Arenal Volcano Clay Wrap. At Los Lagos Resort we offer 7 different pools, 4 with natural hot springs and 3 regular water pools available. We offer 98 rooms, International restaurant, souvenir shop, tours, web bar and free internet. ... more   less 
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Also Known As:
Los Lagos Hotel Spa And Resort
Los Lagos Hotel La Fortuna De San Carlos
Hotel Los Lagos
Los Lagos Hotel Spa & Resort Costa Rica/La Fortuna De San Carlos

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