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“A sad hotel in Costa Rica”

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Arenal Paraiso Hotel Resort & Spa
Reviewed 26 September 2013

In Costa Rica you expect to find helpful people everywhere... It is true, except for this hotel! No advices at all! Neither good answers to our questions! An exception for the "pura vida" in CR! And too expensive also for the rates common at low season.

  • Stayed: September 2013
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1  Thank GemmaME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 1 October 2013

We sorry about the perception that you got of our hotel, we do our best to satisfy our guests, we wiil going to take your comment to improve our service and give a better service to our costumers. We hope that in your next visit we satisfy your expectatives.
Best Regard from the Arenal Paraíso Hotel.

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415 - 421 of 1,279 reviews

Reviewed 6 September 2013

The hotel is situated in open gardens. Each room is in a separate cabin. Our cabin had an enclosed verandah with a view of the volcano, a bedroom with two double beds and an en-suite shower and toilet. There are two thermal pools, one with a bar and a swimming pool. The water in the thermal pools was warm and mud coloured, which I suspect is the colour that the water comes out of the ground, as the nearby swimming pool was spotless. The adjacent changing rooms however were rather down market.
The included breakfast was buffet style and excellent. We only had one evening meal in the Restaurant, which was a la carte. The dishes we chose were well presented and filling. They were not haute cuisine but very enjoyable none the less.
I think that this hotel would be particularly interesting to families with their own transport.

Room Tip: As far as I could see all the cabins were much the same, so choose one nearer the restaurant so that...
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  • Stayed: August 2013, travelled as a couple
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Thank Basil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 9 September 2013

Thanks Basil M, for your comments.

Our hotel are a mountain hotel, with natural hot springs, gardens and nature of the area, the color of the water is because it is a thermo-mineral water, and have all the minerals and nutrients.
We are going to improve to offer the best service, and we will take your opinion for apply in this improvements.
We hope you come back soon, and enjoy all our best.

Best regards from Arenal Paraíso Group.

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Reviewed 14 August 2013

It's taken me awhile to get this review up as I travelled to Arenal as part of my Honeymoon in February 2012. My husband and I stayed at the Arenal Paraiso for only 2 nights, and we were happy that it wasn't longer than that! While the property grounds are beautiful, the hotel itself is quite old and dumpy and the service leaves something to be desired. Our first room had an ant infestation - they were literally crawling in pathways from a hole in the bathroom wall all over our room, behind our bed and I feared that they would be in our suitcases as well. After complaining and expecting to be moved to another room, hotel staff merely sent someone in with a spray bottle. Um...no thank you. We demanded to be moved and our second room was very small and cramped compared to the one we had left.

The included breakfast was just ok - I wish they had had more variety. It felt like being at a camp where they try to usher you out as quickly as possible so they can seat more people. The drinks and food at the restaurant (not included) are very expensive for what you get. The pool bar was not attended well, and watch your towels or they will charge you if one goes missing as they use a towel card system. The "hotsprings" pools were probably the best part of the hotel, but they were always crowded and actually not very hot at all.

Overall, I would skip this hotel next time and pay more for something better. Arenal itself was very beautiful, but super hot and humid.

  • Stayed: February 2013, travelled as a couple
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Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 20 August 2013

Hello! Thank you for your comments are verry important to us. It is important to mention that we are a mountain hotel and we are located in the middle of the nature. We apologize about the situation that you had in our hotel, we are one of the biggest hotel in the area, in some times we a have a lot of people in our hotel however we offer the breakfast free for all our guests.
Best Regards from the Arenal Paraiso Hotel

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Reviewed 2 August 2013

The free breakfast was pretty good but that's about it. As the last reviewer says, the hotel pretends to be something it's not. We ventured into its 'hot springs' which were neither very hot or very clean. In fact I felt like I was lying in a dirty garden centre fish pond. We had a standard room which was not very clean, small and worn looking. We then had a problem with our door, which the hotel were very slow to try and fix. They did upgrade us but the 'superior room' was still very basic and tired. And not overly clean. A sliding window was broken, the hair dryer melted and we were joined by 2 geckos who had got in thanks to the bad build quality. The volcano views are mixed depending on where you end up. Okay though, weather permitting. The hotel is a short drive from anywhere else. Would not recommend it, especially after visiting Baldi Hot Springs which was lovely. Well worth paying a little more in the area.

Room Tip: Avoid this hotel.
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  • Stayed: July 2013, travelled as a couple
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2  Thank DAVID S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 7 August 2013

Thank you for comments are very important to us, I wiil to explain you why the hot springs looks wthit this color and tha reason is because our swimming pools are Rich in minerals like PH, Alkalinity, Harness Total, Calcium, Magnesium, Chloride, Sulfate, Silica, Ferrous, Sodium, Potassium, Maganese and Fhosphorus and come from a natural subterranean spring located on the primary forest located next to the hotel. We are a mountain hotel and we are sorrounded of flora and fauna and also we are friendly with the environment. We apologies for the incovenients that you had in our hotel. We hope have your visit again in our hotel.
Best Regards from the Arenal Paraiso Hotel

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Reviewed 31 July 2013

The website for this hotel shows lovely hot pools and nice grounds. The pools all look really dirty and they are not very hot. They have two large pools which are painted white and when they put the mineral laden water in them they look like swamp water - not appealing. The pools surrounded by rocks look nice in the photos but in person are really cruddy looking. All the hotels we stayed in (and most were not very expensive) had coffee makers with ceramic cups - and a safe in the room. This hotel had paper coffee cups and no safe. The view from the rooms looks like it will be nice but most of the rooms either look out at a grassy lawn with a large solar water heating system right in the center of the view or else they look over a grassy lawn to the road between the buildings. There is NO view of Arenal from anywhere that we could find. In the bathroom the shower handle cam off in our hands and the floor in the shower which was once white tile now has huge yellow areas. Disgusting! They don't even supply "real" toilet paper. They give you the individual little sheets that pull out of a box like elementary schools often have. When we went to have breakfast, because they had so many busloads of kids and other tourist groups there, instead of our eating breakfast in the large open wood paneled dining area, they had us eat breakfast in small conference room with no windows on plastic folding chairs. The food was not very good and the coffee was cold. All I can say is don't go there!

Room Tip: Don't go there!
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  • Stayed: July 2013, travelled as a couple
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1  Thank iseeamoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 2 August 2013

Dear Guest,

Thanks for your comments, they are very important to us.
I would like to clarify that the color of the hot springs and rocks because our water pools are 100% of the Volcano, which has many minerals. We use disposable containers in the rooms for greater hygiene for our customers. Our hotel is surrounded by gardens and nature, we try to make from all the rooms have a nice view of the Arenal Volcano. Finally we ask apologies for the inconvenience with breakfast, this was because we had a special group of students which was very large and asked to have breakfast at the same time.
We hope you visit us again and offer you a quality service, as we usually do.
Best regards from your friends of Arenal Paraiso Group.

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Reviewed 25 July 2013

This is a good place for bird lovers. It is secluded so you must rent a car or drive there to enjoy the area. The best thing in this Hotel was the access to the Hot Springs which are located inside the Hotel. However the food was simple and salty, the beds were hard and the bathroom was in need of updating. No wi-fi inside cabins, so you must walk to the reception area to connect, this is bad if you are walking with a labtop and starts rainning....long walks from cabins to reception area. The breakfas was ok but not great! Once more if you are looking for very basic accommodations, this is it! I like value for my money, this was overpriced for the experience.

  • Stayed: July 2013, travelled with friends
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Thank HoustonBuyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 26 July 2013

Dear Customer,

We send you a regards from all of us at Arenal Paraiso Group.
Thanks for your comments, they are very important to us, our concept is that our guest feel that they are in the middle of nature, and for that reason we have all the rooms separately and far away from the reception, for have space to enjoy the gardens and nature of the area. We will make improvements in our service and will try to offer the best in your next visit.
We appreciate your recommendations and come back to our hotel.

Best regards.

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Reviewed 17 July 2013

My family and I have stayed at this resort perhaps 10 times over the last 15 years. The physical location is incredible with a great view of the volcano. The landscaping of the resort is beautiful and lush. We have only stayed in superior rooms so I cannot speak to the standard rooms. The superior rooms are small but adequate cabins with front porches (roofed and glass enclosed) that face towards the volcano, which combined with the great landscaping gives a beautiful view and a great place to relax and enjoy nature. The rooms are furnished with 2 full or possibly queen beds, a small refrigerator, a tv and closet. The resort has a beautiful cascading series of soaking pools with hot water from beneath the volcano, culminating with a cool water swimming pool and a very warm pool with a swim up bar at the bottom. The staff of the hotel was very friendly and accommodating . We had dinner at the restaurant which was pricy but very good. In my opinion, the casados ( typical meals of the day) are the best deal going. The dinner buffet was $21 and entrees were more, I had a casado con pescado ( meal of the day with fish) for $11 and it was terrific. The breakfast buffet was adequate but of less quality than in years past. As an example, in past years they have offered an omelette bar and also had yogurt and granola with their fruits. This year there was no omelette bar nor granola and yogurt. My observation is that the owners have put very little into capital improvements ( TV,s, bedspreads , etc. are all very dated) and they seemed to have made an intentional shift towards attracting more Costa Rican nationals (whom I love) by keeping room rates low, which may explain why they have cut back on some formerly offered touches and have not spent much money on keeping the rooms and furnishings contemporary. Overall it was still a great stay and we enjoyed it, but the trend is going down and at this rate I don't know if I can recommend the resort to others, particularly since there are more and more competing resorts of higher quality.

Room Tip: The superior rooms located in the far back of the resort have the benefit of a back patio that looks...
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  • Stayed: July 2013, travelled with family
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1  Thank JohnSpencer2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pilar G, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this reviewResponded 23 July 2013

Thank you for your comments are verry importatn to us, It was a pleasure to know that you and your family enjoyed your stay in our hotel. It is important to mention that we are making improvements in our infrastructure, we are remodeling our superior rooms also we are buying flat screen TVs, and we already remodeled the wet bar and kids pool. And in our operations projects we plan to change the bedclothes to offer our guets a better service.
We hope have your visit again in our hotel.
Best Regards from the Arenal Paraíso Hotel.

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Additional Information about Arenal Paraiso Hotel Resort & Spa

Address: 7 kms from La Fortuna downtown, Arenal Volcano National Park, La Fortuna de San Carlos 84-4417, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in La Fortuna de San Carlos
Price Range: £76 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
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Also Known As:
Arenal Paraiso Hotel Resort And Spa
Arenal Paraiso Hotel La Fortuna De San Carlos
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/La Fortuna De San Carlos

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