We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Grounds & Lodging - Very Poor Staff”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Arenal Paraiso Hotel Resort & Spa
Denver, Colorado
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Grounds & Lodging – Very Poor Staff”
Reviewed 6 January 2011

We stayed at this hotel with a group of five. The grounds and rooms were fantastic. The food, “hot” (more like lukewarm) springs, and unfriendly/inattentive staff were a real turn off and for that reason I wouldn’t recommend this property to friends/family. There are a lot of other properties in this area that have friendly staff so there is no reason to stay here.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rjmiller21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marco2193, Director of Sales at Arenal Paraiso Hotel Resort & Spa, responded to this review, 10 January 2011
Dear rjmiller21,

Thank you very much for your time and for letting us know your comments about our property.

About the hot springs, we had a little issue with them, they are natural hot springs with lots of minerals and the minerals caused a small problem which was fixed in a short time, unfortunately not enough for letting you enjoy this great attraction.

Your comments are very important for us and they will totally be taken into consideration for improving our property.

Kind regards,

Marco Cañizales
Sales & Marketing director
marketing@arenalparaiso.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,218 reviews from our community

Traveller rating
    301
    476
    275
    91
    75
See reviews for
297
494
29
19
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Seattle, Washington
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 December 2010

I had trouble making reservations to stay here-the employee could not communicate with me in English or Spanish. With the help of the desk staff at our previous lodging we thought we had a reservation, but when we arrived it was clear we were not expected. We were told that they had only "superior" rooms available. It was a very basic cabin. It was clean but one window was broken, the toilet ran, the toilet seat hit you on the back every time you sat down, the lighting was poor and the light over the desk did not work and the staff said they did not know if it had ever worked. The desk staff was not particularly friendly or helpful. The hotel is quite a distance from La Fortuna (about a $10 taxi ride each way) and the only restaurant on the grounds offers over priced, uninspired, marginally appealing food served by unfriendly waiters. My friend and I both felt that this hotel was charging four star prices for two star rooms and services.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lavagabunda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arenalparaiso, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, 5 January 2011
Dear Lavagabunda

We really appreciate your comment and time letting us your experience.

First at all we really apologize for the inconvenience that you had. We are taking notes from your comment in order to improve our services and facilities.

I hope you stay with us again in the future and exceed expectations.

Cordially:

Marco Cañizales
Sales & Marketing Director
marketing@arenalparaiso.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uniontown, Ohio
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 September 2010

Loved this hotel. It exceeded our expectations. Beautiful grounds and view. Close to town. I don't understand the negative comments. The hot springs were hot. Each of the 16 was a different temperature so you could choose. Yes the water was murcky hence the "NATURAL" hot springs. Breakfast was outstanding. The only thing that needs improvement is the staff. They were not very friendly. They answered all of our questions but were kind of grumpy but the atmosphere made up for it. Would definitely go back.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adventure48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arenalparaiso, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, 5 January 2011
Dear Adventure48

Thanks for your comments.

We feel glad that your stay with us was a nice experience.

Hope to serve you again in the future!

Best regards;

Marco Cañizales
Sales & Marketing Director
marketing@arenalparaiso.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2010

Bad experience, there are better and cheaper places around. What a big mistake!!!
Hot springs water was not clear, and not even hot! They offered more than 15 pools and 2 Jacuzzi, only 11 pools were enable and none of the Jacuzzis. The spa had no experienced personal.
I decided to leave the place after first night; I did checkout and paid. After I paid I asked for the recipe. The actual recipe was US$12 cheaper than what I was charged initially. When I asked for refund they said it was because of US$ to Colones change rate… Yeah right!!! The guy had stolen my money! I asked to talk to a manager but since he never came I just left the place.
Never ever again!

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emas19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
arenalparaiso, Director Comercial at Arenal Paraiso Hotel Resort & Spa, responded to this review, 5 January 2011
Dear Emas19

Thank you for your time, we really appreciate your feed back.

I am really sorry about this situation, we hope we have a chance in the future where we can exceed your expectations.

About the apparent over charge, please contact me at marco@arenalparaiso.com at any time so we can check the situation and make a refund if necessary.

About the wrong information about our pools, our website and brochures indicate the right quantity so we are not sure about where you got the wrong information.

Again, we hope we may have a change in the future to have your visit and exceed your expectations.

Kind regards,

Marco Cañizales
Marketing Director
marco@arenalparaiso.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these La Fortuna de San Carlos hotels

Ottawa, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 August 2010

I stayed at this hotel with a friend of mine while travelling through Costa Rica. We wanted to spend a night at Arenal and do some ziplining and this was the perfect location to do both! The view was absolutely amazing. I loved that we got our own little cabin and each one had a perfect view of the volcano. I was a little disappointed that we didn't see the lava at night as it had been advertised that we would be able to and it was a very clear night but I was still amazed that I was even seeing a volcano and the room was very clean and comfortable.
The hot springs weren't that hot, we didn't bother going in and instead took nice hot showers. The food was a little overpriced but otherwise good, breakfast buffet was delicious! So much variety to choose from! We had a problem with our toilet overflowing but the maintenance crew showed up fairly quickly to clean it up. We had booked a canopy tour through another company but ended up missing the bus so the tour staff in the hotel switched us to another group right away and it ended up being just three of us, perfect! I would go back to Arenal Paraiso in a second and recommend it to anyone!

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peanut_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 24 August 2010

The good: 1. The cheapest room could easily fit 4 people, a potentially great match for younger people who wish to split a room at a decent hotel. 2. The guy who worked at the tour info. desk was very helpful.3. The natural spring-fed pools were open until 10 pm. 4. They have an affiliated horse ranch across the street, and its horseback riding tour around the sides of the volcano was great.
The bad: 1. They outright falsely advertise when they claim that they have a gym with "basic equipment." All of their weight training equipment was completely unusable. Only the treadmill worked. 2. It's not really close enough to the attractions in the region to spare you from having to pay cab or tour fare in order to reach them.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nyctraveler12345789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, NY
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2010

This is a compound more than a hotel, and you might have to take a shuttle to your room. Overall, my $80 room was a good value, but there were some problems.

1. They advertise that they have a gym, and I picked it partly for this reason. I would describe the gym as a heap of rusted scrap metal - completely unusable. The equipment was truly from the Reagan years - and broken.

2. The springs are okay, but even the hottest one is really like a hot bath.

3. They charge extra for a lot of things - even use of the safe in your room or the internet in the lobby. I didn't get wireless in my room.

4. The hotel is really a platform for the selling of expensive tours and services. Any kind of spa service is very expensive.Tours and trips are also pricey, so you will end up spending 100s of dollars or 1000s of colones extra per day.

On the positive side, the room was clean (although the A/C didn't work well and sprinkled water into the room). The service was sometimes a bit unfriendly, but overall pretty good. And the food was well-priced for CR and pretty good.

Try the white water rafting.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Forshorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these La Fortuna de San Carlos hotels
1.1 mi away
Los Lagos Hotel Spa & Resort
Los Lagos Hotel Spa & Resort
#18 of 58 in La Fortuna de San Carlos
1,409 reviews
5.0 mi away
Arenal Lodge
Arenal Lodge
#21 of 58 in La Fortuna de San Carlos
809 reviews
0.6 mi away
Hotel Mountain Paradise
Hotel Mountain Paradise
#22 of 58 in La Fortuna de San Carlos
1,267 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Arenal Springs Resort and Spa
Arenal Springs Resort and Spa
#12 of 58 in La Fortuna de San Carlos
2,403 reviews
4.2 mi away
Casa Luna Hotel & Spa
Casa Luna Hotel & Spa
#11 of 58 in La Fortuna de San Carlos
1,305 reviews
3.3 mi away
Hotel Lomas del Volcan
Hotel Lomas del Volcan
#9 of 58 in La Fortuna de San Carlos
1,494 reviews
Show Prices
Show Prices
Show Prices

Been to Arenal Paraiso Hotel Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Arenal Paraiso Hotel Resort & Spa

Property: Arenal Paraiso Hotel Resort & Spa
Address: 7 kms from La Fortuna downtown, Arenal Volcano National Park, La Fortuna de San Carlos 84-4417, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Arenal Paraiso Hotel Resort & Spa 3.5*
Number of rooms: 118
Official Description (provided by the hotel):
Enjoy of cozy & comfortable rooms surrounded by tropical gardens, with the best view of Arenal Volcano. Discover the wellness of our hot springs and our Mayin Spa. Taste the Costa Rica flavor, international cuisine and the best steak house in the area. Feel the adrenaline on our Canopy Tour, and take the best shots of Arenal volcano on our horseback riding. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TripOnline SA, Hotels.com, 5viajes2012 S.L., Odigeo, Priceline, Evoline ltd, Travel Republic (UK) and Cancelon so you can book your Arenal Paraiso Hotel Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arenal Paraiso Hotel La Fortuna De San Carlos
Arenal Paraiso Hotel Resort And Spa
Hotel Arenal Paraiso
Arenal Paraiso Hotel Resort & Spa Costa Rica/La Fortuna De San Carlos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing