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“Beautiful location!”

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Hotel Lomas del Volcan
Certificate of Excellence
Netherlands
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Beautiful location!”
Reviewed 5 August 2014

Lovely cabins with a beautiful view on the Arenal volcano. We stayed here for two days when we were on a round trip throughout Costa Rica. Lomas del volcan was definitely one of the most idyllic locations during our stay. Great pool...and when travelling with a large group...great jacuzzi for some pre dinner relaxing time! Nice breakfast with all included...be smart and have the crew make a nice freshly prepared omelet with whatever ingredients you like.

  • Stayed November 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank -C-1-C-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi people.

Thank you so much for your time writing this review.
We are glad that your stay in our facilities was a very pleasant experience and we hope to have your nice visit again.

Regards from Arenal and from all your friends of Lomas del Volcán.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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English first
Seattle, Washington
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 28 July 2014

The property is gorgeous...little bungalows that are amazing!!! The bar/restaurant staff also amazing. Front desk is just OK (definitely didn't go the extra mile).

For example, we scheduled zip-lining tour for 12:45 pm. Due to weather the tour was cancelled. When it stopped raining we asked front desk if there was any other vendor could take us zip lining They told us no. We went back to the room and called Eco-Glide (a tour that works with the hotel) and they picked us up for zip lining about 15 minutes later...

Then when we had asked about refund, instead of giving refund they insisted that we keep money at hotel until check out. When check out time came, person at front desk didn't speak english or know anything about the refund we were owed.

Breakfast is good (especially the yogurt).

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank snfreeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi snfreeman!

Firstly, we thank you your visit to our complex and for taking the time to write this feedback.
About the canopy tour or zipline we have and it is very necessary to clarify some things: we still remember that booking the tour was a little difficult because some of the people in your party were not sure to do zip lining with the horseback riding or the zip lining with out it. After long minutes explaining and explaining details about schedules and the price and several times describing both activities, you and your party decided to do the zip lining with the horses in the afternoon. Very close to the pick up time a storm with tons of rain and lightning was approaching and the tour company canceled the tour for your security, after the storm it was very late to do the zipline with the horses and due the security matters the tour company refused to make a new reservation that afternoon. The point is that you never mentioned us that the option of the zip lining without the horses was in your plans due you asked us to make a reservation with the horseback riding only. At the end you made the reservation for a zip line tour without the horse back riding and we applied the credit you had in your favor for the payment of the first zip lining tour to the new reservation and the remaining was applied to your extras for bar and restaurant charges. The day you left the hotel it was around 5:00am and only the security staff was on duty, our front desk hours is from 6:00am to 10:00pm.
What is clear for us is that the safety for our guests is first and we are very concern about the integrity of our customers and what we do is for your best service and protection.

Warm regards and see you soon.
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Mountain Top, Pennsylvania
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 July 2014

I just cannot say enough good things about this property. I felt like I was in another world and sometimes felt like I was in a King Kong Movie! This place is absolutely amazing! We stayed at the Lomas del Volcán which has individual wood cabins in a rustic style setting located in Arenal, Costa Rica. We arrived on July 1st 2014. I cannot tell you how nice it was to spend our 3rd and 4th nights in Costa Rica here; also my wife and I just loved the view. Also the town is just a short drive away. Our Cabin had 2 decks that allowed us to enjoy 2 scenarios, one with a view of the majestic Arenal Volcano Mountain and the other with a view to the tropical forest and the cabins across the road. This property is well maintained and reminds me of some of the views I experienced in Hawaii. The only difference is the Volcano is not a huge crater and it looks like what I picture a Volcano to look like when I was a child. We did take advantage of the crayoning the hotel had to offer. The advantage is that when we arrived by the time we settled in it was after hours. From our experience in the past most of the adventures were closed and from our past experience in Hawaii no matter how early you wake up the office for your adventure is not usually open until it is too late for you to go. So I recommend going through the hotel for this adventure. I found the staff to be very friendly and the front desk personnel to be eager to help and very concerned about our comfort during our stay. Maria provided excellent housekeeping and kept our room spotless. Which reminds me don’t forget to tip your housekeeping staff. They work hard for their money and she was great! When it comes to my review, I wish this site would let me give the property a 4.5 rating. When it comes to Properties that offer a bungalow or cabin like setting this place rocks!

Room Tip: Ask for a room on the office side of the road. You will have a closer view of the Volcano. I promise...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi Kris.
Great review. Your time is well appreciated due we know you are a very busy person.
Thank you for taking the time writing this feedback about your stay in our resort and for describing a bit of the environment and surroundings of our property.
It is great to know that our facilities and especially the view transported you to your childhood.

Warm regards and until the next time.
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Richmond, Virginia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014 via mobile

Beautifully landscaped grounds and individual bungalows give a very natural feel to this resort. The rooms were clean and large enough for our group of three. Nice pool and jacuzzi. All you can eat breakfast was perfect to energize a day of activity. I would suggest that they install more lighting in the rooms. Hard to read with available lights in the dark wood walls. We would have liked to see the volcano but the hotel can't control the weather!

Stayed July 2014, travelled with family
Helpful?
1 Thank divedocmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi!

Your feedback is short but get right to the point.
Thank you so much for visiting us and for coming to our beautiful country.
We are glad knowing that your stay was of your entire satisfaction and specially because our outstanding breakfast fulfilled your very refined taste.
The next time you come back to Costa Rica, please, take a couple days and come to visit us.


Regards from your friends of Lomas del Volcan.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 July 2014

We had a wonderful stay at Hotel Lomas del Volcan. We stayed in Cabin #512, which had an AMAZING view of the volcano. The grounds are beautiful and the cabins were perfect for our family of four. The bathrooms are large and the covered patio off the back of the cabin was perfect for sitting outside. The complimentary breakfast was quite good with made-to-order omelettes, pancakes, gallo pinto, fresh fruit, and fresh fruit juice. We didn't book any excursions through the hotel, as prices were much better to book directly. The only drawback that we experienced was that we made our reservation through Expedia, and it only indicated two adults were staying in the room, so we had to pay an additional $25 per night per kid. I wasn't happy with that surprise, but even with the extra $100 charge, it was a good rate.

Room Tip: We stayed in Cabin #512 and it had one of the very best views of the volcano. Several in the #500 r...
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  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank mishibell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi!
Thank you very much for your feedback regarding your stay in our facilities. The description you make about your stay in our resort is very exact to the reality of our place.
It is very important for those who make reservations through a different web site of the hotel to check very well what the website asks for...certainly in your case, maybe you did not see the place to mark the number of children, but what is true is that sometimes we have received reservations requests for a number of people and at the moment of the check in more are coming under the same booking. The normal procedure is to make an extra charge and this way the extra people can stay in our facilities. It is very simple and clear. We normally charge extra money to cover expenses like the breakfast, towel cleaning, water and electricity...
We deeply ask to all our guests and people reading this answer to check your booking confirmation, see that everything is clear and if possible get in contact with our hotel to double check the information. Doing it this way you don't get desagradable surprises at the moment of the check in.

Warm regards and see you soon.
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Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 July 2014

First time to Costa Rica. Hotel was booked through CostaRicaVacations.com [which is excellent!!]. Two sides of road. If you are on the side that the main building is on, you will have a nice view of the volcano. If not you will be hidden from its splendor. Cabins are beautiful with lovely beds and large bathroom. Awesome porch. Breakfast was included and just soso. Dried out food was usually the problem. Staff was lovely. Had dinner there but only once. That was enough.Again, dry and tasteless. Great resturant down the street though. Very clean place. Refrige in room, which was nice. Bring you hiking shoes and raingear!!!!!!

Room Tip: 310 was at the top of hill and had great view of volcano and not too long of a walk to resturant.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank BurkeFamily2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 23 September 2014
Hi!
Thank you so much for this feedback.
It is very good to know some details about the restaurant and specially because this area is part of our facilities and since we opened the resort we have been very proud of our cuisine. We take your comments in a very serious way and you can be sure that if something is going wrong in the kitchen or with the staff we are going to correct it.
We hope to have your visit again in the future and the next time we are sure our restaurant will surpass your expectancies.

Warm regards to you and your family.
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Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 July 2014

My family stayed last week for two nights and were very impressed with the cleanliness of the bungalo's (no bugs)..and scenery. It rained heavy at night but we enjoyed that. You have a covered private patio so rain isn't a problem. We ate twice at the restaurant...I had the Sea Bass which was amazingly delicious. I wasn't impressed by the pasta although the price was priced low. The grounds reminded me of Hawaii...
We did use the jacuzzi one night in the drizzle...but the jacuzzi is covered so that was nice.
We will defnitely stay there again the next time we are in that area. Plus the location is great...20 minutes to Hanging Bridges of Arenal, 5 minutes to Fortuna...
My kids did the night frog /snake tour...and thoroughly enjoyed it.

We checked out a few other hotels...Lost Iguana and Springs...but didn't like how Springs was so many miles off the main road on a dirt road and didn't like the location of Lost Iguana...

Room Tip: concierge was very nice...almost made a mistake booking Vernado Caves tour...until another hotel gue...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Javablue10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney M, Gerente at Hotel Lomas del Volcan, responded to this review, 29 September 2014
Hi.
Dear guest.
We are very happy to know that your visit to our facilities was very pleasant.
We hope this be the first time o many more that you come to our hotel and stay with us. About the pasta in our restaurant, we can assure you that we will speak with the one in the kitchen responsible of the quality and service of our dishes. The pasta will be much better the next time.

Hugs and see you soon.
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Additional Information about Hotel Lomas del Volcan

Property: Hotel Lomas del Volcan
Address: PO Box 4-4417, Arenal Volcano National Park, La Fortuna de San Carlos, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 Romantic Hotel in La Fortuna de San Carlos
#8 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Lomas del Volcan 3*
Number of rooms: 47
Official Description (provided by the hotel):
Lomas del Volcán Hotel is a warm mountain hotel that maintains it's rustic style with wood cabins, each one with 2 decks that invites you to enjoy nature, one with a view to the Arenal Volcano and the other with a view to the tropical forest. ... more   less 
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Also Known As:
Lomas Del Volcan Hotel
Hotel Lomas Del Volcan Costa Rica/La Fortuna De San Carlos

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