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“Ok place. Hard to get there”

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Hotel Montana de Fuego Resort & Spa
Certificate of Excellence
Reviewed 29 October 2013

Getting there is Adventure Travel ! It's 5 hours from SJO. 25 MPH on switchback roads and no signs. It was extremely stressful, to the point of wanting to just go back to the airport and go home. I cant imagine riding a tour bus on those roads. We spoke with others who rode the bus and said 6 hours with no bathroom. The rooms are bungalow type. Large and ours had a great view of the volocano. Beds were terrible. Service was good. Tours were very good. Tubing is challenging and beware of rocks. Horseback riding is fine. Amount of time was just right for me, about 30 minutes. Alex, at the tour desk, is a great resource and was very helpful. Service and food in the restaurant were both very good.

Room Tip: Make sure you have a view of the volcano. Some rooms are tucked back.
See more room tips
  • Stayed: October 2013, travelled as a couple
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Thank Monbro85396
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 4 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
We regret that your stay has not reached the goal that you had in mind. Our main gold is that all guests leave our Hotel pleased and satisfied.
Those situations are not common and we are working on all the observations that you made will not happen again.
In the following days we will be in contact with you to provide a better personalized follow to your comments and inform the improvements of the Hotel and our efforts to achieve a better record of service.
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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260 - 266 of 1,173 reviews

Reviewed 25 October 2013

We had problem after problem with our stay and it was only 1 night.

1. The safe's in the room, worked sparatically, had to call multiple times for someone to come open it.
2. Maids left patio doors open and found several large bugs in the room.
3. There was mold all over the shower head.
4. The beds were terribly uncomfortable.
5. There weren't any hand towels in the room, after we checked in.

Other than that, the front desk staff were friendly and it was nice that breakfast was included.

  • Stayed: October 2013, travelled as a couple
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Thank Trevor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
We regret that your stay has not reached the goal that you had in mind. Our main gold is that all guests leave our Hotel pleased and satisfied.
Those situations are not common and we are working on all the observations that you made will not happen again.
In the following days we will be in contact with you to provide a better personalized follow to your comments and inform the improvements of the Hotel and our efforts to achieve a better record of service.
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220
Email: reservasonline@montanadefuego.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013 via mobile

We spent a couple of days at this resort. The pool and the spring thermal waters were really nice. The girl at the front desk was Prompt to help us and every request we had was attended fast and nicely. The happy hour at the bar by the pool was awesome. Luis Diego, the bartender was friendly and courteous and fixed the best cocktails.
The room was spacious and nicely distributed. Bed was comfy but sheets were a bit stained.
Breakfast was great, buffet style and with a good assortment to choose from. Overall it was a good experience. Highly recommend it!

Stayed: October 2013, travelled as a couple
Thank Edwin Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.

Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.

First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.

We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed.

Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa

Once again, thanks for your comments

Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

rustic lodge with nice views of the volcano (Arenal) Well landscaped. Rooms are ok. Nice pool with waterfall and nice dining area. Very relaxing place. I was with a group and accommodations were made to keep the group as close together as possible.

  • Stayed: October 2013, travelled with friends
    • Value
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Thank Frank077
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
We will like to encourage you to repeat your experience and see for yourself the quality of our services. I sure you will not be disappointed.
Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

I like the idea that the rooms are a cottage by itself. It has a neat, little balcony that is quiet and looks out to the Arenal Volcano. The pool is lively with music and a bar. The restaurant was quiet on the evening we were there as it was raining, but the food is quite tasty.

  • Stayed: September 2013, travelled as a couple
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Thank Wendysdd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.

Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2013

OMG, this place is beautiful and way worth the drive...The staff was great, but overall it is so relaxing, the view to the Volcano is literally across the street. The bungalows have a lot of space and great for family to come to this hotel. Food quality was great, I got meat for dinner and had the chef cook it in front of me. Overall I will be coming back to this location.

  • Stayed: September 2013, travelled with family
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1  Thank Melissa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.
Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

This hotel and spa is spectacular! The view of the volcano is amazing from any part of this property! Our room was amazing on the second floor with three spacious beds and an awesome bathroom. We had the view of the volcano and the beautiful backyard with tropical plants. The three natural hot springs on property were perfect for after a busy day of exploring the Arenal Waterfalls and the White water rafting. The three hot spring pools had different temperatures. Breakfast was a buffet that was delicious too, with natural juices fresh fruits.

  • Stayed: September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank crazchick23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montaña d, Director de Relaciones con Clientes at Hotel Montana de Fuego Resort & Spa, responded to this reviewResponded 1 November 2013

Dear guest.
Thank you for visiting La Fortuna de San Carlos and take the time to write your comments, which are very important for our Hotel.
First, thank you very much for staying at our Hotel Montaña de Fuego. We greatly appreciate your comments, because it encourages us to persevere, our goal is to achieve maximum satisfaction of our customers.

Again we appreciate your trust and your positive review of our Hotel Montaña de Fuego Resort & Spa
Once again, thanks for your comments
Cinthya V. Köpper
Online Reservations & Online Marketing
Phone: (506) 2479 1220

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Montana de Fuego Resort & Spa

Address: 142, Costa Rica | 8 km west from La Fortuna downtown. On the way to the National Park., Arenal Volcano National Park, La Fortuna de San Carlos 824417, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in La Fortuna de San Carlos
#13 Spa Hotel in La Fortuna de San Carlos
Price Range: £62 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Montana de Fuego Resort & Spa 3*
Number of rooms: 66
Official Description (provided by the hotel):
ALL THE SPLENDOR AND ADVENTURE OF LA FORTUNA JUST IN ONE PLACE!Welcome to an experience full of adventure and nature in Costa Rica...Just by the foot of the Arenal Volcano stands Montana de Fuego Hotel & Spa, a hotel inspired by its great natural environment, surrounded by 35 hectares of tropical forest on our private reserve.In balance with nature develop a site of rest and fun that makes you feel in a new world.With our All-Inclusive Package in La Fortuna, you can enjoy aholiday full of sustainable adventure and cultural experience.Montana de Fuego Resort & Spa has received the Fordor's Choice Award for several consecutive years, distinguished by Fodor's Travel as the best of hotels in the region of La Fortuna de San Carlos.PURE ADVENTURE IN OUR GO ADVENTURE PARK. Experience the best and exclusive eco adventure tours, feel the extreme nature of tropical forests and the powerful energy of the Arenal Volcano! A BREATH FOR TOUR SOUL... ... more   less 
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Also Known As:
Montana De Fuego Hotel La Fortuna De San Carlos
Montana De Fuego Hotel And Spa
Montana De Fuego Resort
Hotel Montana De Fuego Resort & Spa Costa Rica/La Fortuna De San Carlos

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