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“An Amazing Hotel in La Fortuna - We'll Definitely Be Back!” 5 of 5 bubbles
Review of Volcano Lodge & Springs

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Volcano Lodge & Springs
Certificate of Excellence
GreenLeadersSilver level
New Jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“An Amazing Hotel in La Fortuna - We'll Definitely Be Back!”
5 of 5 bubbles Reviewed 7 December 2010

We loved this hotel! I had read so many good things about it online and it exceeded our expectations in every way. The check-in process could have been a nightmare, as I had mistakenly reserved the wrong dates 5 months previously. The desk clerk was extremely helpful, he managed to straighten out the reservation and give us a beautiful room in about 10 minutes. Offering us delicious cups of fresh juice while we waited was a very nice touch.

Our room was beautiful, very large, with heavy wooden furniture, a coffee maker with the best coffee we ever had during our stay in Costa Rica, a spacious bathroom, and a private patio with rocking chairs and table. The patio has an overhang, so even during the tropical downpours, we were able to sit outside and marvel at the gorgeous foliage, the hummingbirds, and of course, the volcano! Which, due to the rain, was only clearly visible on 1 day, but it was a spectacular sight.

The grounds of the hotel are spotless, with luxurious landscaping and paths to the pool areas and restaurants, and a nice walking trail. Our room was only a few doors down from the reception area, which made it extremely convenient to access the complimentary computers/internet access as well as what turned out to be our own private pool and jacuzzi. In the 4 days we were there, not another soul ever used the ones near our end of the hotel. The kids pool and swim up bar pool were at the other end of the resort. We were also right near the more casual of the two restaurants.

The restaurant that served the included buffet breakfast was outstanding. A full hot buffet, with an omelet station, fresh fruit, rice 'n beans, fried plantains, french toast/pancakes, muffins, juices, cereal, etc. We started every morning with about 3,000 calories each. The waiters were always helpful and super friendly. We ate most of our dinners here as well, which were always excellent. The restaurant prices were higher than we expected, but in line with US prices and there was always more food than we could finish. The "pizza" dinner rolls were amazing! Which explains why we could never finish our meals ;)

The hotel can arrange any activity for you, and the front desk staff was very helpful in making phone calls for me when I rescheduled a particular activity 3 times due to heavy rain. Don't miss the Sky Trek Canopy Zip Line tour. Be sure to use the original Sky Trek/Sky Tram tour, as they have the best zip line in all of Costa Rica - there are 8 lines, and several are half a mile long!

The hotel isn't exactly within walking distance of anything, and it's about a $10 cab ride each way into La Fortuna if you have the hotel call one. I found out later that the cabs that park near the church in La Fortuna would have been a little less expensive, but plan to spend quite a bit on transportation if you don't have a car. There is no bus service from La Fortuna to the outlying hotels, and the road is hilly. It would be a good 4 mile hike each way, but the sidewalks stop just at the edge of town, so walking could be a bit dangerous with the traffic.

Our housekeeper made adorable towel animals for us every day, and left extra coffee packets. I was worried about exotic insects in the room but the most interesting thing we saw was a small black caterpillar. There is a mango tree at the entrance to the property, and a local toucan visited several times a day to eat the fruit, attracting quite a crowd.

We were sad to leave this wonderful, friendly, beautiful place but had a great experience in Manuel Antonio too. We loved our trip to Costa Rica and the Volcano Lodge, and look forward to coming back.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aly0705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Chatham, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 December 2010

From the moment we arrived we experienced exceptionally friendly and helpful service. Check in included a welcome drink - and a personal in-room overview of the room details - including the A/C (which not every hotel in this area has). Staff was a pleasure to deal with and rivaled other hotels in higher categories. When I wanted to make a reservation for the hot springs the front desk immediately offered to call for me. The room was clean and comfortable, and the breakfast was generous. The gardens - even in the rain - were lovely. The hotel also included free internet service - also not prevalent at all hotels. As amazing was the value. I liked this hotel much better than ones on the same trip where we paid double and triple as much. I'd come here again anytime!

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JMO10000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
57 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 6 December 2010

The grounds of the hotel are a garden filled with flowers, hummingbirds and butterflies. The dense growth gives separation and privacy to the rooms. The "hotel" then is more like a subdivision, with each "house" containing 4 rooms. (You will walk a bit more here than in most hotels, but the walks are pleasant).

Restaurant was good, but perhaps not as good as some of the options in town. The rooms are big and clean, with a nice roomy bathroom. The grounds have several swimming pools and hot tubs to choose from, and a nature trail.

The best thing about the hotel was the staff. The housekeeping staff were very nice to our young son, and the restaurant staff all learned his name during our 3 day stay. Folks at the front desk were always helpful, with advice about local attractions.

Would definitely stay again. Good hotel and good value.

  • Stayed November 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AvatarDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 4 December 2010

From arrival to departure service was excellent.
Rooms are bigger than usual rooms in hotels and the garden-like view from the verranda is great.
The hotel garden area is extremely neat and well kept.

  • Stayed November 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JakobSS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
92 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 2 December 2010

Where to I start…we absolutely loved the hotel!!! The staff was amazing friendly and helpful. They showed up a list of tours to go on but also showed us an option to do the same thing on your own and save money. The breakfast buffet was awesome and we almost skipped lunch every day because of the variety and quantity of food offered.

The Jacuzzi was great. They have two lovely swimming pools as well.

The location of the hotel is great. It is right next to a couple of cheap hot springs in case you don’t walk to venture out in a car or taxi.

During our visit we saw Toucans. The volcano was always hidden behind clouds but that was the case everywhere during our stay even if you did the volcano hike. On a clear day you can see the volcano from most rooms.

We enjoyed our stay. We absolutely recommend this hotel even at it full room price.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelllholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 28 November 2010

I booked the Volcano Lodge & Garden hotel with some trepidation because two persons had written reviews mentioning that they had charge/payment problems. We not only had no problems but found a very lovely hotel, with excellent service, beautiful grounds, in a good location with excellent food. The buffet breakfast was a feast and the dinner that we had there was better than anywhere else that we ate in Costa Rica. Also the service couldn't have been better.

  • Stayed November 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JudyWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 November 2010

Very nice hotel wit a unique location and an amazingly friendly and helpful staff! Not expensive at all! Go for it!

  • Stayed November 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cosmopolitanforlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Volcano Lodge & Springs

Property: Volcano Lodge & Springs
Address: La Fortuna de San Carlos-Arenal Lake road | 7 Km West from Downtown, Road To Arenal Volcano, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica (Formerly Volcano Lodge & Gardens)
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in La Fortuna de San Carlos
#6 Green Hotel in La Fortuna de San Carlos
#9 Spa Hotel in La Fortuna de San Carlos
#12 Family Hotel in La Fortuna de San Carlos
#13 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Volcano Lodge & Springs 4*
Number of rooms: 64
Official Description (provided by the hotel):
At VOLCANO LODGE AND SPRINGS, located in La Palma, La Fortuna de San Carlos, at the foot of the majestic Arenal Volcano, our hot springs and lush tropical garden gives you joy and relaxation to our guests and companions. Undoubtedly, our location allows you to witness the imposing Arenal Volcano from a vantage point. QUALITY SERVICE: Knowing that service is the main reason of hospitality, the Volcano Lodge & Gardens’ team, will do our best to make your stay a very fond memory to take home. FACILITIES: All our 66 rooms are Superior and non smoking, have deluxe finishes, 2 comfortable full size beds or 1 king size bed, TV/cable, telephone, air-conditioned, coffee maker, hot water shower, hairdryer and a nice terrace facing the Volcano. We also offer 4 rooms for handicap. RESTAURANT:Sura Restaurant, capacity: 120 people, we’ll be offering you our traditional local and international food, while you enjoy the majestic view of the volcano, birds surrounded nature. You can ask for room service too. OTHER FACILITIES: *Two swimming pools for adults, two swimming pools for children and two Jacuzzis, all of them with view to the Volcano.*Laundry service, Private parking, Internet Access / Wireless Free, Tours information, nature trail, Playground.* Massages Service from 9 am to 9 pm. ... more   less 
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Also Known As:
Volcano Lodge And Gardens
Volcano Lodge & Gardens Hotel La Fortuna De San Carlos
Volcano Hotel
Volcano Lodge & Springs Costa Rica/La Fortuna De San Carlos

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