First of all, do not go there if you are not white, and do not like parties. There were some issues with this hostel 1) The door key for dorm #1 didn't work. People used a big window to get in and get out from the dorm. 2) The wifi was almost non-existent. 3) They always lock the main gate. You need to press a door bell whenever you come in and go out. i had to press the button for 2-3times, whenever i needed to come in and go out. The staff told me 'you are uneducated and have a mental problem because i press the button 2-3 times'.
i booked 1 night for a dorm, and 1 night for a tent. The staff asked me to put my bags beside of a swimming pool. When i came back from my trip, i found that all my bags socked the water from the pool. The staff didn't care it at all. i made complains saying you need to care of my bag, my bag is all wet and stuff inside i want to have a free laundry service. You can't believe what the staff said 'you uneducated chicken china' 'you undedcuated so pressed the door bell so loud' 'i didn't work at that time so it is not my responsibility'. i asked him to give me the information of manager and refund. i didn't have any reason to stay after get blamed with such a racists comment. He said 'you come back tomorrow morning. i don't give you refund. you have mental problem'. There was no way but staying in the hostel for a night. i hope everything goes well. Unless you make complaints, they are fine. but never expect 'service' and 'refund', no matter what happen. if you are not white, you will experience 'racism'
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- Also Known As:
- Arenal Backpackers Resort Costa Rica/La Fortuna De San Carlos