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“The staff cursed me saying "uneducated chicken china" "you have mental problem", when i made some complaints”

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Arenal Backpackers Resort
Puerto Viejo de Talamanca, Costa Rica
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“The staff cursed me saying "uneducated chicken china" "you have mental problem", when i made some complaints”
1 of 5 bubbles Reviewed 15 May 2014

First of all, do not go there if you are not white, and do not like parties. There were some issues with this hostel 1) The door key for dorm #1 didn't work. People used a big window to get in and get out from the dorm. 2) The wifi was almost non-existent. 3) They always lock the main gate. You need to press a door bell whenever you come in and go out. i had to press the button for 2-3times, whenever i needed to come in and go out. The staff told me 'you are uneducated and have a mental problem because i press the button 2-3 times'.
i booked 1 night for a dorm, and 1 night for a tent. The staff asked me to put my bags beside of a swimming pool. When i came back from my trip, i found that all my bags socked the water from the pool. The staff didn't care it at all. i made complains saying you need to care of my bag, my bag is all wet and stuff inside i want to have a free laundry service. You can't believe what the staff said 'you uneducated chicken china' 'you undedcuated so pressed the door bell so loud' 'i didn't work at that time so it is not my responsibility'. i asked him to give me the information of manager and refund. i didn't have any reason to stay after get blamed with such a racists comment. He said 'you come back tomorrow morning. i don't give you refund. you have mental problem'. There was no way but staying in the hostel for a night. i hope everything goes well. Unless you make complaints, they are fine. but never expect 'service' and 'refund', no matter what happen. if you are not white, you will experience 'racism'

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hanjung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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683 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Woody Creek, Colorado
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 11 May 2014

Arenal Backpackers is a superb hostel (if you can even call it that!). The food at the hostel was a little pricey, but AMAZING! We especially loved the breakfast burrito. The staff was very helpful and we felt super safe. The area is gated (the front desk buzzes you in & out through a locked gate) and everyone staying at the hostel has to wear a wrist band to show they are a guest. We spent another 10 days in Costa Rica after our first two nights in Arenal, and this was by far the best accommodations we stayed in during our entire trip. We ended up splurging for a private room which included AC, super comfortable beds, fresh & super clean sheets, a gigantic flatscreen (didn't use that much) and a hot shower.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carpendillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
168 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

This hostel is really awesome. The pool and trampoline are great, there's a lot of areas to hang out. The tents looked awesome but we stayed in a dorm. The dorm was clean and nice. The lockers were pretty tiny and there are no sockets by the bedss, only next to the lockers. Hot water in the shower, overall good. The food was great at the restaurant and all the staff were really nice, even filled up our big bottles of water daily as we couldn't fit them under the tap in our bathroom. The tours here are really overpriced, book down the road. The WiFi was terrible, you couldn't connect most days and when you managed, it would disconnect you randomly.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Den367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 April 2014

This resort backpacker-friendly place is a must-stay! It is a beautiful property with a pool, plenty of showers and bathrooms, a good restaurant, a trampoline, and secure parking. The guys at the reception desk, especially Freddie, are super nice and helpful. This is a great place to stay, good location in town, and lots of activities to do in this area of Costa Rica.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amylynn22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bratislava, Slovakia
Level Contributor
69 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 27 April 2014 via mobile

We stayed at ABR for two nights in one of the tents. The resort is located on the edge of La Fortuna's center within walking distance of all the shops and restaurants. It is designed to cater to European and North American travellers offering all of the desired amenities such as bar with themed nights, pool with a balance tape, trampoline etc.

The tents themselves were all right, the third bed was only a covered mattresses. There was no storage and very little space which made unpacking and packing a bit of a challenge. However there was abundance of electric sockets which made charging of all our gizmos fairly easy.

The communal toilet and shower area was functional and cleaned daily. Same can be said about the pool.

It is an ideal place for a budget conscious travellers who still require a bang for their buck. Definitely recommended.

Stayed April 2014, travelled with friends
Helpful?
Thank Matúš B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

We had a three person tent for 4 nights. We were worried about there not being a/c but the temperature at night was fine in April. The grounds are beautiful, the pool is very nice, the breakfast burritos are great. I had one every morning and wish I could have one tomorrow.

They had no problem with us buying beer from the super market (instead of from them) and enjoying them by the pool. Parking was a little limited but we always found a spot. Security was always on hand. The people at reception were very helpful.

They will rent you a towel for $1 and a lock for the tents or lockers for just a $5 deposit that you get back.

Some reviews have mentioned this place can be loud. I found it to be reasonable as they shut the pool down around 11:00. Generally when staying in hostels you expect to sacrifice some amount of peace and privacy. We found everything here very comfortable and the tents to be an excellent value.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank whiskeyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 April 2014

I stayed with a friend in a private cabana for 2 persons.
The place is really clean (rooms, bathroom and other common areas). It is also safe and the staff is really friendly and helpful.
There is also a pool which makes it great to relax.
It is perfectly located in La Fortuna. Everything is close by
I would highly recommend this place if you are staying in the area to visit the volcano and the hot springs.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Captain_Krabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arenal Backpackers Resort

Property: Arenal Backpackers Resort
Address: Meters West Of Central Park, Towards Volcano 350, La Fortuna de San Carlos, Arenal Volcano National Park 21007, Costa Rica
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #8 of 71 Speciality Lodging in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:2 star — Arenal Backpackers Resort 2*
Number of rooms: 11
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Also Known As:
Arenal Backpackers Resort Costa Rica/La Fortuna De San Carlos

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