Palo Verde resort was a disappointment to my family. We had planned our trip early, booking this resort in October. Upon sending out a confirmation email, the manager appraised me of a situation in that a large group was coming and may be a little noisy during our first night there. He offered to book us into another nearby resort, but a week from our departure date, I hadn't received a response back. I then email telling him we would continue with our original plans and we wouldn't let the noise bother us. Upon our arrival, the staff member seems confused and went to get another staff person to assist. They informed us that we didn't have a reservation. I asked to speak with the manager and I heard several excuses that he was busy or away. Finally he did come and apologized for the error. The staff did find us another place to stay, the Susteo, which was very nice and similar in price. The manager begged for us the return to his resort the following evening and promised us his best room at no cost. If that was his best room, I would hate to see his worst.... only the price was right. There was no hot water, the rugs on the floor were stained and dirty, and scarred with cigarette burns. The beds uncomfortable and the room poorly lit. The pool was murky and those clientele occupying the pool seemed to be a different sexual orientation. On a positive note, I did have a great view of the volcano and the birds around the pool were entertaining.
- Official Description (provided by the hotel):
- Wanted: Fun Loving Travelers! Lush tropical rainforest setting. Clean comfortable rooms with 2 queen size beds, cable TV, a/c, hot water, mini-bar, & wireless internet access. Brand new pool and jacuzzi with wet bar & the new Bambu Bar with projection screen TV, movie nights, music, pool table, & this season NFL football parties! Beautiful Volcano & Lava views! A birdwatchers paradise. ... more less
- Also Known As:
- Palo Verde Hotel La Fortuna De San Carlos
- Palo Verde Resort Costa Rica/La Fortuna De San Carlos