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“Loved this Place; Loved the Service”
Review of Arenal Volcano Inn

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Arenal Volcano Inn
Certificate of Excellence
Oklahoma, USA
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Loved this Place; Loved the Service”
Reviewed 22 June 2008

Stayed here on our first visit to CR a while back. We loved it!

I think the most outstanding aspect of this experience was the excellent service throughout the four days my partner and I spent at the property.

The place is operated and staffed by down-to-earth Costa Ricans that know how to make you feel at home in a foreign environment. The property isn't the nicest or most developed in the area, but they more than make up for it in how they treat you.

We ordered a bottle of wine prior to going swimming at the pool. Waiter came down from the restaurant and basically prepared a setting for us at the edge of the pool while we were swimming, poured our glasses of wine, and came back every 10 or 15 minutes to check on us. Acted astonished when we offered to tip him for going well out of the way and doing something we in no way expected him to do. This same waiter, our first night, had met us while we were eating in their restaurant... was nice enough to come knock on our door later that night – out of the blue – to let us know the volcano had started spilling lava on the hotel side... just so we wouldn't miss out. Didn't speak a word of English, and we didn't speak a word of Spanish.

Went to front desk to get a cab into town one morning... desk clerk said she was going into town anyway, and gave us a lift in her own car – foreigners she didn't even know and could barely communicate with. Again, no compensation expected (though if I recall correctly we did give her like five bucks anyway).

No laundry facility on site, no laundry service. We were all out of clean clothes and leaving for San Jose the next day. The hotel's answer? Two of the maids took our clothes to their private homes and washed them that night. Returned them smelling fresh as spring the next morning before we left. Only a couple bucks side compensation expected.

Never felt more appreciated or "at home" anywhere in the world, and we travel a lot! I'm not saying you will have the exact same experience if you go there, but I AM saying that I would recommend the place even if the property were complete crap (which it certainly is NOT) just because of the service.

The villas themselves are large, spacious and comfortable. Great volcano views. Not the most luxurious accommodations in the world, but VERY nice and VERY "homey." No bad experiences whatsoever on that front.

The property itself is absolutely gorgeous. Very nicely landscaped, surrounded by rain forest with lots of opportunities to walk around explore if you are brave enough. Restaurant makes the best pizza in Costa Rica.

My only complaint is that this property is pretty far outside of La Fortuna. We knew this before we booked, but did not realize how isolated it was until we got there. We had not rented a car, so were very reliant on the underdeveloped, small-town taxi service available to us. As a result, when we go back later this year, we will probably stay primarily IN TOWN since the volcano views are just as good and better in some places. However, we will absolutely be staying at least one or two nights here just because we liked it so much.

I would recommend this place, and even PUSH it, on anyone that's going to be in the area. In fact, I have recommended this place to friends traveling to CR. I would recommend it again in a heartbeat.

Best hotel experience ever.

  • Liked — Outstanding Service and Breathtaking Scenery
  • Disliked — Isolated Location
  • Stayed November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank VirtualBizWeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Charlottesville, VA
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 May 2008

We spent 3 nights here in late April. The hotel area was very well maintained with beautiful gardens and a nice people. The separate buildings for each room kept things quiet and private. The view of the volcano was awesome, but unfortunately the lava flow was on the opposite side. The staff was helpful and courteous, and the restaurant at the hotel had good food, especially the fried bananas and omelette bar with the complimentary breakfast. In La Fortuna we went to the waterfall which was beautiful, and relaxed one day at the hot springs (which are kinda overpriced, but still nice). This was definitely a nice place to stay at in the area for a reasonable price.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlDevil42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level 5 Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 May 2008

The Volcano Inn is a very solid choice in Arenal and I would definitely recommend it. They a number of self-standing cabins with views of the volcano. The rooms were new and clean.

The location is ideal to me as its located a few miles out of La Fortuna. Although its not on the side of the volcano where you can see the volcanic activity (its typically cloudy in the evening anyway), the advantage is the road is paved. You are also close to Baldi hot springs (the hotel can get you a discount) as well as a number of restaurants and other attractions.

Breakfast was included in the rate and was solid. We also ate at the restaurant for lunch and dinner one day and was decent.

Overall I recommend this place – its combination of clean/new cabins, volcano views, price, breakfast, and location make it a good choice for families.

  • Stayed April 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank www69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 May 2008

I agree with the previous reviews about the great value of this place. You get a wonderful view from your own private casita. Breakfast is included and I have to say it was quite good. It was buffet style, abd you could ask them to prepare eggs for you on the spot. We had a bit of a problem with our A/C unit but the manager was very helpful.

You are also quite close to the Baldi hot springs which are very nice. The reception at the Arenal Volcano Inn can help you with entrance to hot springs as well as other activities.

  • Liked — View and the cabin
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank garfieldnp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, NY
Level 1 Contributor
2 reviews
Reviewed 3 May 2008

We recently stayed at the Arenal Volcano Inn for 3 nights.

Pros:
-Excellent view of volcano
-Convenient location to La Fortuna and all activities
-Spacious rooms
-Friendly staff
-Adequate parking
-Free breakfast
-Free internet access

Cons:
-Rooms were kind of humid
-Sheets smelled a little

Overall, a nice hotel, good value for your money.

  • Stayed April 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank kimelda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 5 Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 April 2008

My husband & I stayed here for 2 nights. I loved having my own little cabin-like place. The room was big & so was the bathroom. It even had a little kitchen-like area with a sink & counter with a coffee machine & mini bar fridge. It had a front porch with chairs so you could sit & look at the Arenal Volcano right in front of you. It was great. The restaurant on site is a great place to eat, & the complimentary breakfast was really good.

The only problem I had was I would wake up with allergies & later found out after lying down to sleep on our last night that I was allergic to the sheets, or more specifically the detergent they used to clean the sheets. This has never happened to me before. I never did finally ask if they had hypoallergenic sheets. Just a note of caution.

Besides the allergy, everything was good at the hotel with a great price.

  • Liked — Location & price
  • Disliked — allergic to the sheet detergent, not enough closet space
  • Stayed March 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blondy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, MA
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2008

We enjoyed our time here. It's a really convenient location, in between the town of Fortuna and the hot springs/volcano park entrance. The pool was comfortable, the restaurant and breakfast were yummy, and the rooms were spacious. The hot tub didn't seem to be working, but it was so warm out, we didn't really care. The sheets were kind of dirty, and you could definately hear critters on the roof at night and cows mooing, but we found the rooms to be well worth the price. Would definately stay here again.

  • Liked — The view
  • Disliked — Dirty sheets
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank jamiemango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arenal Volcano Inn

Property: Arenal Volcano Inn
Address: 6.5 KM North West of The catholic church of La Fortuna, San Carlos. | 6.5 km NW of the Catholic church, Arenal Volcano National Park, La Fortuna de San Carlos 21007, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in La Fortuna de San Carlos
#14 Romantic Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Arenal Volcano Inn 3*
Number of rooms: 25
Official Description (provided by the hotel):
Arenal Volcano Inn is a 25 room hotel surrounded by exotic gardens that can be admired from the tranquility of your room or by taking a small walk on its natural trails. Every guest may enjoy the view of the Arenal Volcano from its own terrace. Come visit us and make Arenal Volcano Inn your home while vacationing in Costa Rica. ... more   less 
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Also Known As:
Arenal Volcano Hotel La Fortuna De San Carlos
Hotel Arenal Volcano
Arenal Volcano Inn Costa Rica/La Fortuna De San Carlos

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