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“May have once been lovely (& could be again) but currently a poor choice...”

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Hotel Lavas Tacotal
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“May have once been lovely (& could be again) but currently a poor choice...”
Reviewed 26 January 2012

We ended up here on our package tour only because the original hotel booking fell through. We were originally placed in one of the "chalets" which may have been nice except that it was dusty with something gross on top of the bedcovers (possibly dead insects or *shudder* rodent feces?!) and the sink and toilet both backed up & started to overflow following the first usage. We were transfered to a cleaner standard room, but it was still not up to par - musty blankets, etc. The food was mediocre, at best. The service was awful. On our first night, the bar only had two beers & less than two bottles of wine behind the bar, & when they ran out (we were a group of 13, having dinner), they said there was nothing they could do. One of our group members suggested they run down the block to purchase more (& suggested they would be well-compensated for their efforts), but the "bartender" shrugged and did nothing. Tables were sticky & lacking salt & pepper. The pools looked dirty & we never saw a soul using them. The Wi-Fi was difficult to use. The front desk staff was unhelpful. The view of the volcano was lovely, though it was dormant. Overall, not a winning "resort". There should be plenty of better options available in the area.

  • Stayed November 2011
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank SteffiLovesTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 January 2012

If you are here to watch TV or spend time on the Internet, you're in the wrong place. But if you want an inexpensive, comfortable, clean, quiet place to stay in a lovely setting close to the volcano (which is, alas, currently dormant), this is it. There are chalets and motel-style rooms, two small pools, a charming open bar/dining area (where the WiFi works fine), a large friendly lobby, and a surprisingly big souvenir/clothing store (which for some reason was never open during out stay). The staff are extremely helpful and speak good English, and the food (which was part of our group package) was nothing fancy, but just fine. A very good place to locate yourself while you explore the area.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
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Helpful?
1 Thank Georgie_A_NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wallington, New Jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 January 2012

This hotel, when the volcano is visible, has a great view of the volcano and has a very aesthetically pleasing walkway to the rooms, with palm trees, flowers, a pond with fish along the way. I didn't make the booking so didn't know the cost, so cost excluded it was a nice place for those looking to get away from everyday life. They need to extend the WiFi range, have both bars working at the pools.

Pros: Two pools, each with great view of the volcano. Spacious 'chalet' cabins, three beds each (family of 5 could fit in one). Great breakfast food, nice bar. Didn't try the spa but it's supposedly good.

Cons: Weak WiFi connection from room (need to be by restaurant/lobby to get any strength). Weak shower head. unattended/non-functioning bars at either pool. No glass cups/ice machines available. Staff was alright, could have been friendlier. No computers to access. There were light switches outside, so technically a stranger could walk to your cabin and turn on the main light from outside..weird

Room Tip: The cabins are nice, something different than just having one of the regular rooms.
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  • Stayed January 2012, travelled with friends
    • Value
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    • Service
Helpful?
Thank pmm3744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 January 2012

Even though hotel offered very competitive prices (US$100 for a 5 persons "chalet") it did not provide most of the offered amenities (free wifi @ room), no working phone, room light would only work along with ventilator, water on shower made you stick real close to wall, both pools did not have a working pool bar, no kids pool). And to make things work, volcano is no longer active so no real reason to stay there (they do not offer thermal waters), Only remarkble item is their massage/beauty spa.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cabaez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these La Fortuna de San Carlos hotels

akron, ohio
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 10 November 2011

We were booked into this hotel last minute on a change from a previous booking though our tour package. The hotel was dated. The TV was an older model & only got one USA Channel. Our room was clean but others in our group were not pleased with how clean their room was & they were distressed with mold in a couple of the rooms. The grounds were better maintained than the rooms. The meals were bland at best. The serving staff for meals could care less about serving us, the tables were lacking basics like salt & pepper, they were needed because the food was tasteless & the breakfasts lacked any meat. If you have a chance research the hotels/resorts in the area & stay here only if everything else is sold out!!! .

Room Tip: Rooms offer a great view of the volcano. If you can get an upper level room facing the volcan that...
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  • Stayed November 2011, travelled with friends
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Helpful?
Thank dakappa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2011

Rooms had plumbing & mold issues (in multiple rooms). View of volcano is great. Food was poor to mediocre at best. Staff wasn't friendly or very accommodating. I would definitely try another hotel.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2txgirlsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 3 May 2011

We stayed in lots of hotels in CR, but this one was the only one we had trouble with. The Front Desk man was the rudest, uncompromising person I've ever dealt with at a hotel (and I've stayed in many!). The pool was dirty and looked like it hasn't been cleaned for ages. The air conditioner in the room leaked and made a lot of noise (which made it impossible to sleep considering it was also really hot out). The bathroom was also pretty disgusting - looked like it hasn't been cleaned since last night's stay. The hotel was also relatively far from the center (La Fortuna) - it would be a 15 min drive on the taxis there. Speaking of taxis - they're all scam artists in Arenal (if you order the taxi through this hotel). They charge you for the mileage it takes them to get to the hotel in addition to where they take you. So by the time they get to you, they already clocked $20 worth!!! Be careful with them - and the hotel desk guy is not helpful at all with them because he gets a cut out of every time he calls you a taxi!!!! Be mindful of that. And don't stay at this hotel if you want a peaceful vacation. Oh, and the WIFI didn't work.

  • Stayed April 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Cizofworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Lavas Tacotal

Property: Hotel Lavas Tacotal
Address: 10 Km West from downtown La Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 2772-1000, Costa Rica
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Lavas Tacotal 3*
Number of rooms: 42
Official Description (provided by the hotel):
At Hotel Lavas Tacotal you can enjoy the natural greatness of the Arenal Volcano. Its amazing conic shape and constant volcanic activity, the Arenal Volcano is one of the most important attractions in Costa Rica. Walk through trails of solidified lava, ride across exhuberant forests, the activity of the Arenal Volcano during the day or by night. The amazing spectacle of incandescent lava flowing from the crater is truly breathtaking. The hotel amenities includes air conditioning, maid service, pool, restaurant, tennis, bar, laundry, spa, 24 hour security, souvenir shop, and private parking. handicap facilities, and non smoking rooms are also available. The room amenities includes cable TVs, balcony, safe deposit boxes, telephones, mini bars, and Internet connection. ... more   less 
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Also Known As:
Lavas Tacotal Hotel
Hotel Lavas Tacotal Costa Rica/La Fortuna De San Carlos

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