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“Excellent volcano view”

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Arenal Kioro Suites & Spa
Certificate of Excellence
Maryland
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent volcano view”
Reviewed 16 February 2012

This hotel was my first stop in Costa Rica for my honeymoon in Early August 2011. Upon arrival we received a welcome drink which was well deserved after the 2 hour ride from the air port. We stayed for 2 days in room 501. I think its four rooms to a villa. Two at the top and two at the bottom. I read the reviews here and requested a room on the top level. The view here is amazing. The bed is right in front of the volcano. Every time you wake up its in your face. I took the best pictures of the volcano from the hotel room. The people I showed the pictures to said I was way to close :) The room was excellent. Large bed, separate shower and separate toilet area, free wifi, Jacuzzi in the corner of the room with a volcano view. The room also had a separate reading area by the door with a day bed. The grounds are amazing and the hot springs are wonderful. They even have cup holders for your drinks. The pool was nice. Not many people in the hotel so we pretty much had things to our selves. Breakfast was great and included in the room rate. We ate here one night for dinner and the other at Don Ruffinos. The food here is good and priced moderately. If you go to a cheaper place in town you are paying more for your dinner because you have to pay for the two taxis. Overall this was an excellent say.

Room Tip: Chose a room at the top level of the villa it has an excellent view.
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  • Stayed August 2011, travelled as a couple
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Helpful?
2 Thank MarylandHipchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (290)
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Rockville, Maryland
Level 6 Contributor
114 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
Reviewed 6 February 2012

My wife and I have been back to this hotel after a few years during a trip in Costa Rica for 10 days.

It is said to see how much did change during the last 3 years, yes I agree and understand that there has been a financial crisis and Tourism business was suffering everywhere. Having said so however one still needs to keep up with what should be seen as minimum 5 star standards if you wish to compete on this level.

As much as we both did praise the hotel and its services 3 years ago, we now need to say it is no longer what it was.

Maintenance and attention to details by Employees is the big issue:

The Air-condition did only work on full speed and lowest temperature
The Jacuzzi was not working at all, water cold
Mini Bar selection way below standard
Water- and other maintenance damage on wood works, main entrance door frame, and walls in bath room, shower and entrance area
Reception area presentation is no longer what it was, things changed and we both did feel said about what we did experience

Overall we must say:
What once made a huge difference in your stay, has now turned the other way; the special service attention to detail and perfectly maintained operation is lost. A lost value, chance and missed opportunity.

  • Stayed January 2012, travelled as a couple
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Helpful?
4 Thank GlobetroterAmericas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this review, 20 February 2012
Thank you for contact us before your arrive.

We at knowledge receipt of your comments and indeed, we did have some maintenance problems in the past, like most hotels have. However we have establish a new program to solve this problems. And we are working hard every day to achieve our goal.

We are going to make sure that when you arrive, you are going to have the wonderful vacations in Kioro that you deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, PA
Level 4 Contributor
36 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 January 2012

Arenal Kioro is a fabulous property. The setting at the base of the volcano is nothing short of spectacular. The rooms are huge and fabulous, each with their own private hot tub. My only complaint about the rooms, was the quality of the beds. At such a top notch luxury resort I would have expected higher quality beds and linens. The beds were fine, but not great. That being said everything else was great. The location can not be beat, the hot springs are lovely and the restaurant is wonderful. The breakfast was very good and plentiful.

Overall I highly recommend this property. We had a large family outing (16 total) and we all loved the place.

  • Stayed December 2011, travelled with family
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Helpful?
3 Thank marcPittsburgh_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level 4 Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 25 January 2012

My parents stayed here two nights. Had a fabulous room with a hot tub. Great setting and view from our room. Nice spa.

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank pennstategal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 4 Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 January 2012

Stayed here for two nights. Rooms are very nice, all with awesome volcano views and eco-friendly. Grounds are beautifully groomed and the pools and hot springs (natural thermal waters with artificial pools) are lovely. Good service, food at the pool bar/lunch restaurant is tasty and not too expensive, but go into town for dinner. Very generous and included breakfast that is filling and delicious. Tours will pick you up at the hotel, but the taxi ride into town for dinner or wandering around is a bit pricey (~$12-15 each way).

  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank KHib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level 6 Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 January 2012

We began our Costa Rica vacation with a 3 day stay at this hotel. Though the drive was long (over 5 hours) from San Jose airport, we felt relaxed and rejuvenated as soon as the car entered the driveway of the hotel from the highway. Situated off the main highway, just 3 kms from the Arenal Park entrance, the hotel is set on beautifully landscaped grounds on a hillside with killer views of the volcano. We were greeted by the firendly staff on arrival and given a welcome drink. The check-in was quick and hassle-free (no multiple forms to fill out, etc.). Our luggage was taken to the room while we were driven to our room (about 500 yards from the reception). The room was huge, and had a large jacuzzi. The room (like all rooms at this resort), overlooked the volcano and one could see it while lying in bed, sitting in the jacuzzi or on a chair..
The highlight of the resort, other than the room and the view, were the hot springs, which are a set of 8 cascading pools set on a hillside and surrounded by lush vegetation.
Now let me mention some of the negatives. The resort is far from town, and there is nothing within walking distance. The hotel will call a taxi, which arrives promptly and will drive one to the town of La Fortuna for about $8 in under 10 minutes. The town does have quite a few restaurants, groceries and liquor stores and offers a cheaper alternative to eating and drinking solely at the resort. The other negative is the weather. We were there during the last week of December, but it rained on and off, and the volcano was shrouded in mist and clouds 99% of the time (we got a glimpse on our final morning). The rain is warm though and it is fun and romantic to sit in the hot springs with a glass of wine, while it rains. We got drenched a couple of times a day and loved it. The resort does provide free umbrellas. My only other complaint is that though there are 2 balconies in each room, they are tiny, with barely enough room to stand in.
The breakfast buffet was excellent and dinner was very good though pricey.
We took a pre-booked volcano hike and loved it, though truthfully just being at this beautiful resort is enough, even if one does nothing else. If I went back, I would spend all my time at the resort only.

  • Stayed December 2011, travelled with family
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Helpful?
2 Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2012

This was, bar none, the best location and choice for luxury gardens, breathtaking volcano viewing, beautifully designed hot springs, and top notch spa vacation ever! The rooms were well designed and the services, such as maid service, restaruants, and help with planning tours was not to be compared. Guarantee that you will remember this vacation with fond memories for a long, long time. I will be back!

  • Stayed December 2011, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Agustina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arenal Kioro Suites & Spa

Property: Arenal Kioro Suites & Spa
Address: San Carlos, 10 km NE of La Fortuna, Arenal Volcano National Park, La Fortuna de San Carlos 21007, Costa Rica (Formerly Arenal Kioro)
Phone Number:
Region: Costa Rica > Province of Alajuela > Arenal Volcano National Park > La Fortuna de San Carlos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in La Fortuna de San Carlos
#6 Luxury Hotel in La Fortuna de San Carlos
#11 Romantic Hotel in La Fortuna de San Carlos
#14 Family Hotel in La Fortuna de San Carlos
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Arenal Kioro Suites & Spa 4*
Number of rooms: 53
Official Description (provided by the hotel):
Arenal Kioro offers a fabulous place with a natural viewpoint to the Arenal Volcano. The hotel has 27 acres of undulating land, surrounded by two streams (La Palma and Kioro) with crystalline waters that begin to flow in the Arenal Volcano National Park. It has two paths where plant species are identified. Besides, private thermal springs for our customer's delight. All our suites have:Two terraces with the best panoramic volcano and mountain view, hydro-massage, air conditioning, safe deposit box, minibar, coffee maker, hot water, direct dialing telephone, satellite television, hair dryer, key card, safety locks, internet connections. ... more   less 
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Also Known As:
Arenal Kioro Hotel La Fortuna De San Carlos
Arenal Kioro Suites & Spa Costa Rica/La Fortuna De San Carlos

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