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Arenal Kioro Suites & Spa
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Reviews (1,332)
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All reviewshot tub in the roomhot springscosta ricaday bedfloor to ceiling windowsrooms are hugemud maskamazing viewswelcome drinkour honeymoonpool sidebeautiful groundstravel agentrainy seasonbreakfast buffetvolcano viewtwo queen beds
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Reviewed 19 March 2014

Right off the bat--the hotel and grounds are beautiful. Gorgeous. As everyone says, the drive up is breathtaking. That must be where all the money has been spent….

There are other things more important than the grounds--such as hot springs that work; a pool without kids screaming "Daddy watch me"; a shower that doesn't overflow daily; and friendly, good service.

This hotel is isolated. You cannot walk anywhere. So, basically you are going to eat every meal there unless you cab it into town. The breakfast buffet was fine. A lady made great omelets or fried eggs or whatever you want. The service was adequate.

The "happy hour" is lame. You sit in the "lobby" outside the restaurant, and get two for one drinks and "appetizers"--which were usually two little things each.

The dinner was absolutely fantastic--if you order the right thing. First off, don't order any of the seafood entrees off the menu--every one is covered--covered--in cream sauce. I scraped mine off to find out the fish was cooked perfectly--crispy skin and all. And crispy skin is hard to do. But the sauce! Ugh. The next two nights we ordered the ceviche and the carpaccio, and they both were awesome. Fantastic. So, order any of the fresh fish without sauce and you will be very happy.

The room--huge. Not really a "suite", but huge. Loved the hot tub in the room. Used it daily. Hated the shower--it had some phony rain forest shower head that was awful. It was also at least 7-8 feet high. I stood on tip toes (and I'm 5'10") trying to adjust it, and you cannot reach it. Since we couldn't adjust it, the water overflowed out of the shower every time we used it, since it was aimed at the door!

The A/C is awful. It too is 7-8 feet above you, with a remote control that had no instructions and we couldn't figure out how to adjust the temperature. The guy they sent up walked in and said first thing "Habla Englais un poquito". Nice. He couldn't tell us how to work the thing!

Next, the hot springs were broken the day we checked in. A broken pipe or something. I told my travel agent, who complained to the hotel. Next thing I know, two people are at my door explaining how their hot springs work. I just wanted it to work--and BTW, they aren't "hot" springs. They are lukewarm, piped in water cascading over 8 pools. Pretty, but not "hot springs" like Tabacon.

Lastly, my agent sent us a "happy last day" gift of wine and cheese. At 8:15 pm we went to dinner. The hotel delivered this gift to us at 10:00 pm!! NO ONE eats cheese and drinks wine at 10 pm. If they had delivered it at the appropriate time, we could have skipped dinner. I think they did this on purpose as a passive/aggressive payback for griping about the hot springs. I called the front desk about this, and no one spoke English. They thought I wanted help opening the wine. The next day, the hotel comped us a spa treatment we had, and said they would reimburse my travel agent since we didn't touch the cheese and had one glass of wine from the bottle.

You know what, though--the damage was done. We were under the impression this was a 5 star hotel, with the accompanying type of service. Sorry, but it isn't. I thought about giving it 1 star, but since they tried to make it up to us about the wine & cheese, and since I like the hot tub in the room, and since the chef cooked the fish so well, I left it at 3 stars. Hopefully you are only paying 3 star prices…..

Room Tip: If you want to sleep with the sliding glass door open, get an upstairs room.
  • Stayed: March 2014, travelled as a couple
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1  Thank SDSUFan2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2014

Our bus dropped off many others at smaller, more local hotels on the way to Kioro, so we were blown away when we turned into our hotel. The driveway was lined with beautiful landscaping, and the buildings themselves were low and tucked into the hillside, all lined up in a row with a fantastic uninterrupted view of the volcano. The lobby is open-air with little yellow birds and hummingbirds flitting in and out to catch bugs. I could have sat there for hours and just enjoyed the nature and the view. The pool area is pretty, with lots of lounge chairs and a pool bar/lunch area. There’s a baby pool (would be surprised to see babies at a hotel like this) and a 3-4’ deep other (adult) pool. There are a few lovely sitting areas tucked away here and there - a romantic gazebo with 2 couches and a red hammock, and a semi-private covered area with a few lounges and chairs. The hot springs are really cute – tiered dark-bottom pools that flow into one another down the hill, and each is semi-private. However I wouldn’t call them “hot” – I’d dip my hand in when I walked by and they never felt even warm to me - the water temp there and in the pool was the same, and very comfortable, but not hot. I think if you want hot hot springs you should go elsewhere - I read online that this hotel gives you free admission to another hot springs and a free shuttle, but we never asked about it. The staff was great - very responsive to requests and questions. We stayed in 1107, which was one heck of a hike from the main building. It was a beautiful walk along a path through the gardens, but it was down/up hills and stairs, so if you got to the pool and realized you forgot something, you just went without it. A benefit however was the privacy - our balcony looked out onto nature (and the volcano) - not the pool, or people walking by. We would open the large front and back balcony doors and let the breeze blow through. We saw some birds from our balcony, but no monkeys. We had a full size hot tub in the room, but never used it. You controlled if it was on/off, which is good b/c it was a little loud (understandably). But if you didn't think ahead to turn it on so the water would heat, you couldn't enjoy it last-minute. No smell of chlorine from the hot tub or in the pool (take that for what it's worth). While the weather was great, at night when you closed up the doors it could get a little stuffy. The a/c in the room wasn't the strongest, so you needed to set it low hours in advance if you prefer a cool sleeping temp. The restaurant (breakfast and dinner venue) was pretty - a big wall of windows and great breezes. Breakfast was great - fruit, made to order eggs/omelets, cereal, yogurt, pancakes, sausage/bacon, plus beans/rice and some kind of shredded beef. Dinner was pretty good - again, the venue is lovely and service is attentive, but it's fancy (no causal food options), and almost all of the entrees were covered in a cream sauce, which isn't my thing. I'm sure you can ask for a modification - I just went for the 1 entree that didn't have it (pasta with excellent pesto and seafood). One night we got room service, and that menu had more casual food, but you can't get it at night except with room service. They had 2 computers you could use in the lobby, which were typically available. Happy hour was nice (2-for-1 drinks plus a little free snack), but it would have been better if it could have been outdoors - the weather there is so nice. It's held in the lounge area by the entrance to the restaurant, which has 3 separate seating areas, each with chairs/couches. The layout doesn't encourage much mingling, so if you want to make new friends, do what we did and just walk over to folks sitting alone and invite them to join you. We saw families with kids around 8-14 yrs, retirees, honeymooners, etc. You can get a better deal on excursions by going into La Fortuna (daily shuttle to/from the hotel) and booking them there (vs. through the hotel). The excursion folks will all pick up and drop off at your hotel. The town is cute, small, and safe, but the shuttle leaves you there for around 3 hours, so plan to have a meal there or else you could get pretty bored. The park in the center of town has gorgeous landscaping, and is nice to sit on one of the benches and people watch, especially on a Sunday. The grocery store in town was great to get Costa Rican coffee (much cheaper than in hotel/tourist stores) and perhaps pick up some wine or booze for back at your room. Overall the hotel was gorgeous, service was great, and the views of the volcano were incredible.

Room Tip: The higher the number (100, 200, 300... 1200), the further away from the lobby/entrance/restaurant.
  • Stayed: March 2014, travelled with family
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4  Thank hilaryg1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded 24 March 2014

Dear Guest,

For us it was a real pleasure to have you even if it was for a short period. Thank you very much for your detailed description of our property. It is always refreshing to have guests that take notice on every detail, because feedback like yours is the one that make us improve. We really hope to see you back again.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

Returned today from this fantastic destination. The people are so friendly and helpful and the hotel suites very luxurious..the jacuzzi in the room fabulous! The views are to die for..seeing the volcano whilst eating very good food in the restaurant was a real treat. Plenty to do in the area. Wildlife very good also. Would highly recommend a stay at this hotel.

Stayed: March 2014, travelled as a couple
2  Thank Deb A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded 26 March 2014

Dear Guest,

For us it is really refreshing and inspiring to know that we are doing good our number one priority. And that priority is to make your stay an unforgetable experience. We are really glad that you liked our property and service, and if you find yourself in La Fortuna again, please do not hesitate to visit your home near the volcano.

Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

The drive up to the Hotel main building was very impressive and so were the rest of the grounds on arrival. Beautifully landscaped colourful gardens surround the hot spring pools with paths leading to the Spa, games room and pool restaurant area all of which have wonderful views towards the Arenal Volcano. Our ground floor suite was well equipped and indeed had its own private Jacuzzi in the bedroom. The restaurant at breakfast was fine ,(large windows with views of the Volcano)with plenty of fresh fruit and eggs to order. At night though it seemed a bit soulless and the bar area also which was a shame.We went to the pool bar on the second night as it had a better feel to it. The food at dinner was not bad but sometimes the combinations were a little odd and the portions on the over generous side but the staff there were friendly. I would agree that the reception staff were a little reserved and unsmiling apart from the one who took us to our rooms. we had lunch out at some good local restaraunts. Overall we enjoyed our stay very much.

  • Stayed: February 2014, travelled with friends
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Thank Jumierah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded 26 March 2014

Dear Guest,

For us it is really especial when our guests take time to talk about our gardens and views, becasue it reminds us of the man who started the Hotel a few years ago. Garedning was definitive one of his many passions, so he will always emphasize on how important gardens and landscapes are. When the hotel was being design, we knew well that having an espectacular view to the volcano in many places was a must. If you find yourself traveling to la fortuna again, please do not hesitare to visit your friends and home near the volcano.

Best regares.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014

The rooms are spacious and look out to the massive volcano. Even the restaurant has extensive windows looking out to the volcano. The food is very good. While the hotel advertises hot pools, thet are really a stack of small pools cascading down from the main pool area. Nice, but not hot springs. The gardens around the buildings toward the volcano are very lovely.

Room Tip: all rooms have a great view. If one has limited mobility, ask for a room near to the restaurant.
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
raraya, Gerente at Arenal Kioro Suites & Spa, responded to this reviewResponded 26 March 2014

Dear Guest,

Thank you very much for choosing us as your hotel in la Fortuna. For us it real nice to know our guests had the best views that we can offer to the magnificent volcado we had as neighboor. In regares of the hot springs, we extract the water from a property we have 4 km away form the hotel on a underground pile. Sometimes it comes very hot and sometimes it is not very hot, but it is always organic and always the real deal. We could heat the water with another metidos, but taht will be faje advertising. If you decide to revistió La Fortuna, please dont forget your friends and your home near the volcano.

Best regards.

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